University of Portsmouth

Sitecore development, maintenance and support for the University of Portsmouth website March 2020

Incomplete applications

6
Incomplete applications
4 SME, 2 large

Completed applications

17
Completed applications
12 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 31 March 2020
Deadline for asking questions Tuesday 7 April 2020 at 11:59pm GMT
Closing date for applications Tuesday 14 April 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work - Healthcheck, performance and search improvements
- Affiliate-course page template. Other new display features
- Sitecore forms integration with third party platforms
- Personalisation integrated with SalesForce and Student Records Management
- Other third-party integrations to reduce management overhead and increase content accuracy
- Proactive Support under SLA
- Testing
Latest start date Monday 1 June 2020
Expected contract length 2 years with potential for extension
Location South East England
Organisation the work is for University of Portsmouth
Budget range The budget has been split over two years.

- The SLA and maintenance budget is £100,000 per annum
- The budget for the health check, urgent remedial works if required, and onboarding is between £20,000-£35,000
- The total new-works development budget is £270,000 per annum

All budgets inclusive of VAT @ 20%

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The University’s Web Transformation Project has been running for 3 years. It’s aims are to:

- Build the University’s brand and reputation
- Drive student recruitment
- Increase research funding
- Foster participation with other businesses
- Streamline the user experience for key audiences

We have 3 University websites built on the same Sitecore 9.01 instance allowing the sites to share content:

- www.port.ac.uk: The University-wide public facing website.
- myport.port.ac.uk: For new and current students.
- sport.port.ac.uk (live 30.04.20). The University’s sports site’s objective is to sell sport memberships to students, staff and the public.

There are a number of changes in the wider external environment, higher education sector and the University which will create challenges and opportunities that the University’s websites will need to address. These include:

- A more competitive marketplace
- A more sophisticated, digitally savvy consumer
- Ahe need to provide a personalised user-friendly customer experience for key customer groups
- The need to have a 360-degree view of customers by integrating with the University’s CRM system
- Efficiencies driven by automating the publication of detailed course information from the course management system onto the Sitecore based web pages.
Problem to be solved The University has recently completed a website transformation project and the University website, www.port.ac.uk, is now largely stable on Sitecore. The University is moving to a 2-year digital roadmap that encompasses a range of new requirements. We are seeking the right Sitecore specialist agency to help deliver on the ambitious roadmap:

https://shorturl.at/AFMP3

with particular focus on:

- Increasing emphasis on customer (and student) experience
- Integration with third party systems to automate the publishing of key information
- Integrating with third party and University systems to enhance customer experience
- Move away from phone to text as preferred communication channel for under 25 year olds
- Automation of routine tasks
- Better supporting the various recruitment cycles

Additionally, there are a number of changes in the wider external environment, higher education sector, and the University which will create challenges and opportunities that the website will need to address.

We are also expecting unforseen challenges to present themselves as we move through the next 2 years. We require a Sitecore specialist agency that can be flexible and accommodating to changes in direction, sometimes at short notice.
Who the users are and what they need to do As a prospective undergraduate or taught postgraduate student I need to find out about degree courses I'm interested in and what Portsmouth University (UoP) is like.

As a prospective PhD or MPhil student I need to find out what research UoP does, who their academics are and how to apply to study with them.

As a prospective overseas student I need to find out about courses, UoP and studying in the UK at UoP.

As an U18 year old students’ influencer (teacher, parent and careers advisor), I need to find about what UoP offers and why it is the right choice for the prospective student.

As an Academic from another institution, I need to find relevant research programmes and/or researchers to collaborate or work with.

As a Decision maker from R&I funding bodies, such as Research England, I need to validate claims made in funding proposals

Other users:

- Decision maker from business looking for consultancy services
- Parents of existing students looking for support, help or advice
- Influencers of public opinion: journalists, MPs, local community members
- Alumni looking to engage with each other and support the University
- Other prospective job-seekers seeking employment
Early market engagement
Any work that’s already been done The first phase of the Sitecore website was launched in July 2018. In March 2020, the first Sitecore microsite was launched (myport.port.ac.uk).

The core design/UX work is largely complete and there is already a large amount of core front end functionality that's been delivered to support the content display and user experience.

Additionally the sites' are integrated with a staff portal API for staff listings; EventBrite events API and SalesForce via embedded forms.

The site is currently in English only.
Existing team We have an internal web-team comprising:

Head of Web and Digital Marketing
Two managers
2 senior editors
5 faculty-focussed web content staff
2 content creators
2 graduate level web assistants

Team expertise in digital strategy, content strategy, user-experience, SEO and a level of technical oversight. There are no in-house Sitecore developers or cloud-facing system-administrators.

The website’s Azure hosting and maintenance is currently moving to a specialised enterprise web hosting provider. The successful agency will be expected to work closely with this hosting provider.

The successful agency will be expected to work with other platform vendors as required for integration projects.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place University of Portsmouth
Portsmouth
Hampshire
PO1 2UP
Working arrangements The agency should have at least one dedicated representative on-site or online for managing deliverables over the contract period. This is likely to be a digital producer and/or someone responsible for gathering requirements and managing our agency engagement on a daily basis.

We would expect the direction and production work to be done remotely, either in the UK or overseas. During the specification phases of each deliverable, we would expect at least one senior Sitecore developer to be available on-site or online.

QA testing can be done remotely.

Agreed deployment cycles through the year.

A ticketing system for managing issues.
Security clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Additional terms and conditions are described under 'Buyer specific amendments to/refinements of the Call-Off Contract terms' in the Call off Contract.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Extensive experience with Sitecore 9.x
  • Extensive experience with developing and supporting enterprise websites that enjoy over 1 million sessions per year, with at least 1000 pages and large data sets
  • Experience in supporting multiple websites on the same Sitcore instance
  • Have the following in-house specialisms: Sitecore Technical Architect, Experienced Sitecore Developers, Experienced Front End Developers, Experienced Design/UX specialists, Visual Design
  • Over 5 years' experience working with Sitecore CMS
  • Experience with integrating Sitecore with third party platforms and APIs (one and two-way) uch as SalesForce or MS Dynamics; EventBrite
  • Setting up and managing Sitecore personalisation (Sitecore 9)
  • Designing user friendly form journeys. Setting up and managing Sitecore forms in Sitecore 9
  • Experience with supporting and deploying codebase to MS Azure and MS SQL Server
  • Experience with managing and optimising SOLR
  • Proactively maintaining and supporting an Enterprise level Sitecore instance over more than 2 years
  • A rigorous pre-deployment QA and testing regime
  • Demonstrable ongoing performance testing regime
  • Have the resource and flexibility to respond to and deliver ad hoc requirements over and above scheduled work within agreed time frames
  • Able to adhere to agreed Service Level Agreement which will include sub- 1 hour responses to Priority 1 issues and provide the option for extended hours support as required
  • Ability to communicate complex technical issues to non-technical business owners
Nice-to-have skills and experience
  • Be a Sitecore Gold or above Partner
  • Have at least 1 Sitecore MVP
  • In-house system administration specialist
  • Experience with setting up and managing multi-variant testing in Sitecore 9
  • Use of industry standard ticketing system to manage issue reporting and support (e.g. Jira)
  • Digital Marketing expertise including SEO
  • Broad enough knowledge of Sitecore and CRM to effectively leverage it to deliver the digital strategy
  • Ability to deploy resource on-site at client's site in Portsmouth as required

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • The approach to doing the website healthcheck
  • How well has the agency anticipated actioning outcomes from the health check
  • Has the agency addressed all of the Digital Roadmap requirements
  • How effectively the agency has predicted the resourcing and delivery requirements for each of the Roadmap deliverables
  • Ability to demonstrate good requirement gathering and specification
  • Technical competence with Sitecore 9.x and end user experience
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Be comfortable standing up for their discipline
  • Can work with clients with low technical expertise
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. 1) ‘The agency should have at least one dedicated representative on-site or online for managing deliverables over the contract period. This is likely to be a digital producer and/or someone responsible for gathering requirements and managing our agency engagement on a daily basis.’

Do you require a digital producer to be exclusively allocated to their project i.e. Full Time?
No, allocated exclusively for SOW delivery - don't need to be onsite the whole time, but for key workshops, demos, etc and to be available via phone/chat/email at other times.
2. We're keen to understand a little about the issues with publishing of news pages, is this when all news pages are published in bulk or at an individual level. and does this always happen or is it intermittent? The issue to do with publishing news pages is caused by the pages requiring dynamic content from SOLR, and the latency this was causng. It has been temporarily resolved by removing dynamic content from the news pages.

Once we move to the new hosting, we will review performance with dynamic content being re-introduced and will then know if it is something that needs to be looked in to further.
3. ‘Extensive experience with Sitecore 9.x’

Can you please further define ‘extensive’? Is there a minimum number of projects delivered / evidenced?
1 project of equivalent scale on Sitecore 9.x.
2 or more projects of 6.x or above.
4. ‘Have the following in-house specialisms: Sitecore Technical Architect, Experienced Sitecore Developers, Experienced Front End Developers, Experienced Design/UX specialists, Visual Design’

Do you have minimum expectations of numbers of certified SC developers for these roles?
No, it depends. Individual statements of work will be used to identify roles and level of resource, against specific requirements for each SoW.
5. Has the incumbent supplier indicated that they are applying for the opportunity? We cannot answer this question.

The University is carrying out a fair process, in line with the Public Contracts Regulations 2015, therefore each Supplier has an equal opportunity.
6. Are you hoping to appoint an SME or Large supplier? Or is there no preference? The University is carrying out a fair process, in line with the Public Contracts Regulations 2015, therefore each Supplier has an equal opportunity.
7. Is previous experience on similar projects in education required or a nice-to-have? HE experience is not mandatory. We are more interested in Sitecore and enterprise level applications with 5000+ pages, 1 million sessions per year, dynamic content, integrated with at least one third party platform, ideally a CRM.
8. SLA and maintenance:

Could you give us more details about what is expected to be included in the SLA and maintenance budget (£100,000 incl. VAT per annum)? Does that amount cover hosting costs? And what about continuous development / optimisation – is your plan for this to be included in that budget, or the £270k “new works development” budget?
We have £100,000 inc. VAT allocated to cover support/maintenance of sitecore platform. We'd like to know monthly or more frequently tasks you'll be undertaking and your responses on emergencies, assistance on deployment.

Keen to understand what suppliers would expect to undertake as best-proactice housekeeping and site maintenance, for a site of our size that should be carried out on a regular basis (and what that regular basis should be).
9. How many production incidents are there per month on average? Could you give us a breakdown of P1, P2 etc? As the site has been under development for the past 2 years, it is difficult to give accurate data on outages. We have had a handful of website outages during this time.
10. Is 24/7*365 on-call support required, or do you just need additional support at peak times, with issues mainly being dealt with during working hours? Our support requirement is mainly during UK working hours, with additional out of hours support at peak times at certain times of the year e.g. in August during the clearing period which is normally for roughly 10 days or so.
11. Are there specific peak times or critical events for the University? Clearing in August, Applications deadline in January. We also have ad hoc events such as research grants where it is critical that certain pages are displayed and load quickly. We would notify you if any of those were coming up.
12. Technical / CMS:

How often do you experience site issues, such as the ones mentioned in the Technical health check/ Website performance section in the Road Map?
There are performance issues and a general CMS slowness which we are aware of and have a remediation plan for over next few weeks. We want the agency to then look at further FE performance improvements as a SoW.
13. Does the site make use of any marketing features of Sitecore (xDB, xProfile, Marketing Automation, EXM) or is it mainly used as a CMS? Just CMS currently.
14. What state do you believe the current code is in? The current code condition is Good/Reasonable. Rackspace reviewed it in March 2020.
15. Team and roles:

What roles are you expecting to provide and will these all be full time?
UoP will supply a website product owner, plus any other resources as required from our side per SoW.

None of the roles on UoP side will be full time. We have a range of digital skills in-house across content and marketing. Our in-house skillset does not include UX design, development or sysadmin capabilities.
16. Will you be providing a full time Product Owner to this project? There will be a product owner although unlikely to be full time
17. Is there an expectation for how long during a week you would like suppliers onsite? Being on-site depends what is required for a particular SOW. We would expect supplier to be available for demos, workshops etc. in conjuction with UoP staff during UK office hours
18. Are you looking for an organisation with GDS assessment experience or just certain individuals proposed in the supplier team? No that is not relevant for us.
19. For the first evaluation round (evidence), what would you expect to see from an answer for it to be deemed 'exceeding' and score 3 marks? The below scoring method shall be used;

0: Unacceptable; response is missing or hasn't demonstrated the capability/capacity to meet the University requirements for this aspect.
1: Marginal; response has indicated some capacity/capability/understanding to meet this aspect of the requirements; however response doesn't adequately address specification/Response is standardised with no apparent understanding of the requirements of this particular specification.
2: Good; Response shows capacity/capability to meet and understand most of the University’s expectations and requirements in this area.
3: Exceeding; response clearly demonstrates they meet & understand all requirements and they have provided detailed information about how this is achieved.
20. In order to compare suppliers like for like, how will price be evaluated? Response must be in line with the framework and not be subject to pricing assumptions, qualifications or indexation not provided for explicitly by the University.

In prices are subject to the above, not provided for by the University, the University may reject the bid.

Any annual increases / indexes must be incorporated in to the actual costs i.e. a cost for year 1, year 2 and the extension period.

Once like for like costs are obtained the following formula is the standard approach;

(Lowest Total Price Received / Total Price to be Scored) x 0.30 = Price score
21. Will you consider delivery of services from offshore locations? Yes
22. As Easter is during the response period is there an option to extend the deadline to take this into account? Unfortunately not.
23. Tell me about how you work in terms of project perspective. Are you open to an agile method? We would like to work in an agile manner. However we cannot commit to whole pieces of work. We can probably be able to commit to Agile for work specific streams.
24. How are deployments and environments setup. Dev work is done locally at agency level. The code is stored in a GitHub repo controlled by UoP and deployed by the agency to a test server, then a UAT server controlled by UoP. Once approved then agency deploys to Blue/Green production environments.
25. Q&A deadline what is the correct time? Apologies, deadline is 23:59 on Tuesday 7th April 2020.
26. Sitecore site - how has that been built; have you a suite of templates and a range of components. We have a range of components that have been developed over the last 2 years by the incumbent agency. There is a piece of work required to tidy these up. At the moment we're not expecting a lot of new components.
27. We'd like to understand more about the performance problems UoP have been experiencing. The website infrastructure has been suffering from a range of performance issues over the last year which have been caused partly by under-specified hosting, and also by customised records in the Config file. We are getting both of these addressed through moving to Rackspace for hosting and getting the Confg file fixed.

The successful supplier will be expected to then review the website performance and implement any further improvements as required.
28. Has any caching been put in place? Yes. there is a range of caching strategies in place
29. Has the website been built in-line with Helix principles? Not that we're aware of.
30. Has the environment been set up for personalisation? Not yet.
31. Set up for the project kicking off remotely as the Uni is currently in lockdown with most staff working remotely We are currently working remotely and use a range of online tools including Google Hangouts/meetings. We use Google docs. We would expect the successful supplier to commence work as normal and have regular weekly catchups, etc. online.
32. Would you accept the bid from a consortium if we were to bid along with our partner agency? Suppliers must identify whether and which subcontracting or consortium arrangements apply in their Tender, and in particular specify the share of the Contract it intends to sub-contract, any proposed subcontractors, and which entity they propose to be the Service Provider.

Bids of consortiums or groups should clearly nominate the leading company and address which all correspondence should be forwarded, both prior and subsequent to the contract.

Suppliers shall ensure that any consortium members and/or subcontractors will comply with all applicable laws, codes of practice, statutory guidance, Tender Conditions and requirements of this ITT and applicable University policies; http://www.port.ac.uk/accesstoinformation/policies/
33. Could you please tell us if you use any other third party agencies that will have bearings on this project? E.g. SEO? All of our SEO work is done in-house. Major third party involvement are for hosting, SalesForce development/integration and SITS development/integration. We use a third party agency for our paid advertising but you won't have any engagement with them. There may be third parties we will engage with for one-off deliverables like usability studies.
34. What hosting provider is the azure landscape moving to? Is there an opportunity for the successful supplier to take this on and provide a hosting solution. UoP is currently moving to Rackspace under a Managed Hosting agreement. We will continue to use MS Azure and are due to be live on Rackspace by the end of May 2020. There is therefore no current opportunity for the agency to provide hosting for the website.
35. Can we get an infrastructure diagram? Yes. We have made one avaialble here: http://tiny.cc/inbmmz
36. The knowledgebase articles have not been rebuilt in Sitecore and instead are accessed via an embedded search box - can we get more detail around this, where are the knowledgebase articles stored now, and when using the embedded search, how are results returned? The knowledgebase uses Moxie platform. Any further integration with this platform is unlikely and will be out of the scope.
37. How is integration with the SITS course management system built? is it APIs? All student records, course content, timetabling etc. are managed in our Student Records System (SITS). On the website around 500 course pages cover Undergraduate and Postgraduate courses which aren't currently linked to SITS. We want to display around 50 data items from SITS because these data items change frequently.

We are currently specifying this out but it will likely be a two-way API integration between website and SITS via an ESB whereby the website will consume and display these data items, and end users will be able to start their application journey and push some data back to SITS.
38. What is the leisure management system that the sport.port.ac.uk site is integrated with? how is the integration built? API's? The University is due to tender for a new leisure management system to support the operation of the University's new flagship leisure facility, due to be open in summer 2021. Integration with that system will be considered at an appropriate point in time, and a Statement of Work will be produced which will define integration requirements
39. When a user is booking classes, I assume there is some form of login area on the site? Can we get more detail on the authentication mechanism? Sports class bookings aren't relevant for this scope. However, part of the scope of work on the personalisation may involve student authentication. Student authentication is currently achieved using Access Manager (provided by an external supplier and configured/managed by UoP IS)
40. Traffic:

Could you give us an indication of the amount of traffic on the three websites mentioned on the Digital Marketplace portal?
We have supplied a topline traffic report for www.port.ac.uk and myport.port.ac.uk here : http://tiny.cc/v2homz
41. Response:

As per DOS guidelines 'You should only provide one example for each essential or nice-to-have requirement', are you only requesting one example per skills and experience question?
Suppliers should follow the DOS guidelines in providing a single example per essential and nice to have.

Additionally, the University would like to have 3 project case studies that include:-
Description of the client,
what the challenge was,
what was done to address the challenge using Sitecore(x),
what was the agency role,
what were the outcomes.

If you are a multi-national agency, it is prefered that case studies involving the agency's UK based delivery team (as the team the Univeristy is expected to work with) servicing a UK-based client are provided, rather than an overseas team.
42. Wondering if you can clarify the process we're in once the application has been made through the Gov tenders site.

As we currently assume it, we have to submit 100 word answers to the online questions by Tuesday 14th and then you’ll be shortlisting 3 agencies to pitch.

Is this correct?

Can you clarify the milestones after this first stage?
The following timescales shall apply:

Deadline for Supplier clarifications: 23:59 Tuesday 7th April 2020
Target date for the University to respond to clarification questions: Thursday 9th April 2020
Deadline for submission of ITT responses by suppliers (Tender Response Deadline): 23:59 Tuesday 14th April 2020.
Notification of Presentations: Target before 20th April 2020 17:00
Online Presentations by shortlisted suppliers: Monday 27th April 2020
Notification of award decision: Target Wednesday 29th April 2020
Target Contract start date: Thursday 14th May 2020

Please note the above are target dates only and the University shall notify changes to the timescales as soon as practicable.
43. Can you please clarify the difference between the below questions:

Have at least 1 Sitecore MV

Experience with setting up and managing multi-variant testing in Sitecore 9
These are two different things. The first requirement is to have at least 1 Sitecore MVP staff member which is under the section 'Nice-to-have skills and experience'. Sitecore MVP is an award made by Sitecore and is detailed here: https://mvp.sitecore.com/become-an-mvp.

Experience with setting up and managing multi-variant testing in Sitecore 9 is a stated requirement in the section 'Nice-to-have skills and experience' concerning using the functionality in Experience Optimization in Sitecore 9 for running multivariant tests on page content.
44. Following on from submission of the experience responses, please can you confirm the timings for the proposal stage of your supplier selection process? The following timescales shall apply:

Deadline for Supplier clarifications: 23:59 Tuesday 7th April 2020
Target date for the University to respond to clarification questions: Thursday 9th April 2020
Deadline for submission of ITT responses by suppliers (Tender Response Deadline): 23:59 Tuesday 14th April 2020.
Notification of Presentations: Target before 20th April 2020 17:00
Online Presentations by shortlisted suppliers: Monday 27th April 2020
Notification of award decision: Target Wednesday 29th April 2020
Target Contract start date: Thursday 14th May 2020

Please note the above are target dates only and the University shall notify changes to the timescales as soon as practicable.
45. The brief states that 'The core design/UX work is largely complete'. Are there any areas or priorities the chosen supplier will need to look at as part of the scope? Referring to the Digital Roadmap, the priority are the website Improvement pieces. The other deliverables across New Features and Integrations within the 2 year Roadmap will be running concurrently so prioritisation will change depending on where we are at in each SoW.
46. Has there been any specific issues that occurred during your existing Sitecore implementation? Yes numerous. Alot of bugs have been fixed during the last year's deployments. We are currently underway with a piece of work to fix some fundamental issues with the website Config. This will be completed before the new agency starts.

The other main issues areas are covered in the Roadmap under the Improvements section and should be identified as part of the website performance review which we're expecting the new supplier to do first.
47. Are there any requirements around multilingual functionality to consider? Multi-lingual will be considered later on, but not as part of this 2 year roadmap scope.
48. Would you be open to the chosen supplier managing your hosting in the future? There may be some cost efficiencies for hosting to be managed by your chosen supplier. UoP is currently moving to Rackspace under a Managed Hosting agreement.
We will continue to use MS Azure and are due to be live on Rackspace by
the end of May 2020. There is therefore no current opportunity for the
agency / successful supplier to provide hosting for the website.
49. Will findings from the Sitecore health check carried out by Rackspace be shared with suppliers during this process? No this won't be necessary to share as the most important issues are being addressed in advance of the new supplier being appointed. The remainder smaller ones will be shared with the successful supplier.
50. It was mentioned during the Q&A session that the supplier should have at least one dedicated representative on-site or online for managing deliverables over the contract period. Would this be for key parts of the project or throughout the project? If it were online, how would you see this working? Being on-site depends what is required for a particular SOW. We would
expect supplier to be available for demos, workshops etc. in conjuction
with UoP staff during UK office hours. We envisage using a range of online communication and PM tools to be agreed with supplier.
51. Are there any other agency partners the chosen supplier will need to work with or alongside during this project? Major third party involvement are for hosting, SalesForce development/integration and SITS development/integration. We use a third party agency for our paid advertising but you won't have any engagement with them. There may be third parties we will engage with for one-off deliverables like usability studies.
52. Are there any additional integrations beyond those with Salesforce, SITS and the online shop that need to be considered for this project? Refer to Roadmap - Staff profiles with Pure. There is also another integration project SoW that may be in scope: Star Rez booking platform integration. This will allow students to be able to:

- apply for accommodation
- complete accommodation induction
- report faults and maintenance issues
- view their residence account
53. Suppliers are asked to provide details of any social value offered. Please can you elaborate more on what you're looking for here? In line with the Social Value Act 2012 the University is asking Suppliers if they are offering any wider social, economic and environmental benefits within their proposal. This is specific to your proposal so we cannot provide any more details.
54. Could you have access to Portsmouth Uni’s GA and Google Console? We are unable to give you access but have supplied a topline report here: http://tiny.cc/v2homz
55. Will there be a handover period from the current team, and how do you see this working? Will it need to be accounted for within the available budget? There will likely be an overlap time-wise between the existing support agreement and the new agreement. We would expect part of this overlap to be used for handover if so required. If handover is required, details would be agreed during onboarding and would be accounted for within the available budget.
56. The online portal states the next stage will be a proposal and details what it needs to cover, but the clarification answers state it will be a presentation. Can we confirm if there will be a written proposal stage? Or is the intention to take 3 agencies to pitch after this first round? The process after the tender closes will be shortlisting by UoP followed by a presentation by the short listed agencies that addresses specific questions posed by UoP around the digital roadmap with further details in a written proposal if required.
57. As per your response for Q41- We need to provide 3 additional case studies. Do we need to provide additional case studies as part of this stage or if we are shortlisted, then we need to provide. We require 3 case studies as part of this stage, the initial submission.