Department for Education (DfE)

DfE Data Service Delivery Capability

Incomplete applications

6
Incomplete applications
5 SME, 1 large

Completed applications

22
Completed applications
14 SME, 8 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 11 March 2020
Deadline for asking questions Wednesday 18 March 2020 at 11:59pm GMT
Closing date for applications Wednesday 25 March 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work DfE Data Directorate are looking for a supplier who will be able to provide service delivery capabilities on digital and technical projects as part of the DfE’s Data Transformation Portfolio. You will provide expertise and specialism to boost capacity and enhance capability, working alongside our in-house digital teams supporting delivery.
Latest start date Monday 18 May 2020
Expected contract length 2 Years
Location North East England
Organisation the work is for Department for Education (DfE)
Budget range Indicative budget against the requirements for these capabilities being approx £4m - £4.5m, but that scope could expand or contract Maximum day rates will apply for the following roles. Delivery Manager £800.00
Product Owner £800.00
Business Analyst £750.00
User Experience Designer £800.00
Content Designer £800.00
User Researcher £800.00 We would not expect any roles to exceed SFIA level 6.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done DfE Data Directorate are looking for a supplier who will be able to provide all the required service delivery capabilities as set out on the digital marketplace to support a variety of projects. This is a partnership on a range of digital and technical projects as part of the DfE’s Data Transformation Portfolio. You will provide expertise and specialism to boost capacity and enhance capability. You will work alongside our in-house digital teams supporting delivery. Each will have SoW that will outline the work package and the specific capabilities that may be required
Problem to be solved The DfE Data Directorate is looking for a supplier to support a range of user led data and digital projects, including both existing and new projects, from inception through to live. The supplier will work with blended teams, using agile to deliver outcomes based on user needs and, where applicable, government service standards.

Each project will require a different mix of Service Delivery capabilities and may not require the full complement of capabilities.
Who the users are and what they need to do External Users including:
Academies and Multi Academy Trusts
Schools
Local Authorities (Education & Children's Services)

e.g. As an academy I need to be able to submit and validate my school census return and check my data.

Internal Users including:
Analysts including Department Statisticians and Data Scientists
BI and MI developers

e.g. As an analyst within the DFE I need to be access the right data to allow me to provide accurate and robust analysis to inform policy decisions.
Early market engagement N/A
Any work that’s already been done There are a number of projects and programmes that require service delivery roles, these range from the improvement of existing developed systems to brand new developments. The expectation is that the supplier will be able to provide the capabilities required to support end to end delivery from discovery through to live
Existing team The supplier will be working with civil servants and multiple suppliers across various strands of work for delivery of the required services. Typically within Agile delivery teams, working with Service Owners, Product Managers, Delivery Managers, Business Analysts, User Researchers, Architects, data and software engineers and users. You may collaborate or work with other suppliers who are providing capabilities as part of a team’
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place For any given SoW the work is likely to be based in Darlington, Coventry, Sheffield or London some research will be required in other locations across England. Travel may be required to DfE offices in these locations.

The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is Darlington then no expenses will be paid for Darlington.
Working arrangements N/A
Security clearance The successful supplier must be able to demonstrate that all proposed team members have been subject to Baseline Personnel Security Standards checks. However higher levels of Security Clearance maybe required dependant on work agreed.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Standard Framework and Call Off Terms and Conditions. Expenses must be pre-agreed and comply with CCS Travel and Subsistence Policy. Any expenses shall be submitted in line with DfE standard T&S policy. Primary work location stated in SoW will not attract expenses. Contract and Vendor Management will form a key part of governance and suppliers will be expected to co-operate in a manner that fosters healthy working relationships and quality delivery.

Suppliers must provide sufficient guarantees to meet the requirements of GDPR in line with Procurement Policy Note 03/17 Changes to Data Protection Legislation & General Data Protection Regulation

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Within the last two years have experience in end to end design, development and delivery of digital products/services to GDS standards within the Public Sector
  • Within the last two years have experience in delivery of new data platforms and data migration projects within the Public Sector
  • Within the last two years have demonstrable experience in User Centred Design Services (User Research, Content Design and Interaction Design, Business Analysis)
  • Evidence of demonstrable experience within the last two years in working complex, multi-stakeholder programmes
  • Proven experience of using a range of agile tools and techniques, working in multi-team agile programmes
  • Evidence of coaching, building capability and upskilling of resource
  • Evidence of recommendation of changes to new and existing data and digital services
  • Manage the full product lifecycles inc business analysis, user research, design, delivery and the continuous improvement of one or more transactional services or platforms
  • Illustrate the ability to develop and deliver communication plans for services/products which engages users across many channels
  • Proven experience of working closely with other suppliers/teams on rapid prototyping and delivering at pace
  • Experience taking products and services successfully through different phases of the delivery lifecycle and assessment process
  • Experience within the last two years in building front-end web applications (HTML/CSS/JS)
  • Evidence of being able to rapidily scale up Data teams and flex resource
Nice-to-have skills and experience
  • Within the last two years experience of end-to-end design, development and delivery of multi-strand digital programmes in the Education sector, within the public sector
  • Within the last two years have experience in delivery of new data platforms and data migration projects within the Public Sector
  • Experience in building front-end web applications (HTML/CSS/JS)
  • Experience of Cyber Security in the education sector
  • Experience in delivering Data products/services in the education sector
  • Evidence of demonstrable experience within the last two years in working on complex, multi-stakeholder programmes (both internal and external) within the public sector
  • Evidence of delivering high profile, time critical services and ensuring effective management of risks to delivery

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Demonstrate working experience in delivering digital products/services within Public Sector to government Digital Service standards
  • Demonstrate experience in the delivery of new data platforms and data migration projects within the Public Sector
  • Experience and methodology in approach to agile project using both Kanban and scrum
  • Demonstrable experience of working alongside clients in co-located, integrated teams, together with representative CVs of key roles
  • Demonstrate approach to knowledge and skills transfer
  • Technical competence in a wide range of relevant technologies (e.g. Microsoft, Azure) and agile practices
  • Ability to scale up team and flex resource when needed on-site
  • Value for money
  • Demonstrate understanding of the challenges of implementing user centred design in a government agile environment
Cultural fit criteria
  • Establish a culture of service and continuous improvement in all teams
  • Reinforce a strong Service Delivery based culture
  • Experience of working with an organisation at the beginning of an agile culture change
  • Experience of working with multi-vendor teams across multiple projects
  • Experience of collaboration with multiple organisational stakeholders with the aim to achieve a single objective.
  • Experience of transferring knowledge to permanent staff within a client organisation
  • Able to explain technical things to non-technical people, and non-technical things to technical people
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. If you have a preferred technology stack, what are the main technologies?
‘DfE digital's technology stack and approach consists of the following elements:
Microservices architecture, with internal and public facing HTTP and JSON REST based APIs for business logic and data access.
User facing websites built using Ruby on Rails or NodeJS, and deployed to the DfE Azure platform or GOV.UK PaaS. Code hosted in the DfE Azure Git Repos.
Databases to be one of the provided managed databases on DfE Azure or GOV.UK PaaS such as Postgres.
DfE Digital Technical Guidance: https://dfe-digital.github.io/technical-guidance/’
‘DfE digital's technology stack and approach consists of the following elements:
Microservices architecture, with internal and public facing HTTP and JSON REST based APIs for business logic and data access.
User facing websites built using Ruby on Rails or NodeJS, and deployed to the DfE Azure platform or GOV.UK PaaS. Code hosted in the DfE Azure Git Repos.
Databases to be one of the provided managed databases on DfE Azure or GOV.UK PaaS such as Postgres.
DfE Digital Technical Guidance: https://dfe-digital.github.io/technical-guidance/
2. Is there an incumbent supplier ? We currently procure these resources through a range of existing frameworks. There is currently no single incumbent supplier that provides all these services.
3. Are these roles deemed inside or outside IR35 These roles are deemed to be outside of IR35.
4. Please confirm if maximum day rates are including or excluding VAT The maximum day rates are excluding VAT.
5. Please confirm – this opportunity does not require the delivery partner to provide any Developers? The Budget Range section mentions all delivery team members except Developers, is this correct? We can confirm the delivery partner will not be required to provide Developers.
6. Is it possible to clarify how much of the work will be based in Darlington? We expect at least 50% of the work will be Darlngton based, but it will be project dependent.
7. Please can you clarify whether the first 'Nice to have' requirement below is to provide experience within the education or public sector?
Within the last two years experience of end-to-end design, development and delivery of multi-strand digital programmes in the Education sector, within the public sector
We can clarify it is either within the education or public sector.
8. Is there an incumbent supplier and will they be bidding for this opportunity? We currently procure these resources through a range of existing frameworks. There is currently no single incumbent supplier that provides all these services. All suppliers on DOS are free to bid for this opportunity without informing DfE in advance.
9. Could you give examples of the type of digital and technical projects that might be included within this work? A good example of a project would be the development of a data collection tool. We would be looking to BA, DM, UR etc. roles to support the development
10. Does "experience in the education sector" refer just to schools, or cover the whole DfE portfolio of schools, HE, FE, early years and children's social care Experience in the education sector refers to the whole DfE portfolio, not just schools
11. In your rate card and clarification question you have outlined that no developers will be required. Will development be undertaken by DfE or another organisation Development will be undertaken by a mix of interim staff and DfE permanent staff’
12. The 4th essential skill and 6th nice-to-have skill are very similar (as below). Can you please confirm any specifics of the first one. the nice to have skills and experience will only be used where suppliers have been scored the same on the essential skills. It is a chance for the supplier to provide additional information to support their application and they should complete this section in the most appropriate way to achieve that, this include a different example of further elaboration of an existing one.’
13. Why is evidence of Cyber Security experience in the education sector relevant to this requirement? Some of our digital projects collect personal data on pupils and school workforce, all our projects undergo IT health checks and need to be cyber secure’
14. The following Essential skills & experience questions are duplicated in the Nice-to-have skills and experience “Within the last two years have experience in delivery of new data platforms and data migration projects within the Public Sector” and “Experience in building front-end web applications (HTML/CSS/JS)”. Are you looking for suppliers to provide a different example /answer for each? Or can we use the same answer for both given this is a duplication? The nice to have skills and experience will only be used where suppliers have been scored the same on the essential skills. It is a chance for the supplier to provide additional information to support their application and they should complete this section in the most appropriate way to achieve that, this include a different example of further elaboration of an existing one
15. Please can you detail your procurement timeline for this requirement e.g. Stage 2 Proposal Submission Deadline, Preferred Supplier Date, SOW 1 Signature Date etc Action Date
Issue DOS stage 1 10th March
DOS Stage 1 return 24th March
DOS Stage 1 evaluation and shortlisting 24th March-27th March
DOS Stage 2 issue 30th March
Stage 2 return 15th April
Supplier presentations 21st April (on line)
Stage 2 award 1st May
Standstill period 1st May - 11h May
Contract signatures 13th May