The Insolvency Service

Breathing Space Scheme - Portal

Incomplete applications

10
Incomplete applications
7 SME, 3 large

Completed applications

25
Completed applications
11 SME, 14 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 31 March 2020
Deadline for asking questions Tuesday 7 April 2020 at 11:59pm GMT
Closing date for applications Tuesday 14 April 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work To work in partnership with the Insolvency Service to deliver a Digital First service to meet the legislation needs for the new Breathing Space service, as defined by the 2017 HM Government manifesto.

As Breathing Space will be introduced by legislation, the service must go live by April 2021
Latest start date Monday 8 June 2020
Expected contract length The Service is required to go live in April 2021. Plus a period of Hypercare required.
Location No specific location, eg they can work remotely
Organisation the work is for The Insolvency Service
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The implementation of a Breathing Space Scheme (BSS) was a 2017 manifesto commitment by the Government. It aims to give people in problem debt the opportunity to take control of their finances and put them on a sustainable footing.

The Insolvency Service has been tasked with the role of administering the service and therefore delivering and running a (Digital First) service on behalf of citizens in England and Wales.

Expected volumes of BSS applications is expected to be around 750,000 year 1 with volumes rising by between 5 and 10% year on year.
Problem to be solved To create a new Digital Service for use by Money Advisers and Creditors in order to meet the legislative needs of the new Breathing Space service. This service will comprise of:

• A Digital Portal (hosted on GOV.UK and aligned to GDS standards) to allow eligible Money Advisers to manage clients in Breathing Space, and potentially Creditors to review their notifications.

• A Case Management System (extended from the existing CMS which is managed by another third party) to deliver and control the Breathing Space register and wider Electronic System for managing Debtors through their Breathing Space journey

• Enterprise Integration to connect associated components together, as well as an API for automated system-to-system management of Breathing Space

InSS is looking for a supplier to work in partnership with the Agency in delivering this digital service. The Supplier would be free to design the solution using their expertise, though certain decisions on technologies have already been made and will be documented within a set of guardrails for the supplier.

Options for the ongoing support of the service must be addressed and fit within the Agency’s Target Operating Model, where a Service Integration and Management Model (SIAM) is being adopted.
Who the users are and what they need to do The external Users are:
• Debtors
• Money Advisers
• Creditors
• Mental Health professionals

As a Debtor
I need to be put into a breathing space
So that I have the protection from creditors
And interest and charges are stopped whilst working with a Money Adviser

As a Money Adviser
I need access to the Breathing Space service
So that I am able to enter debtors onto the Breathing Space register working with them to explore a long-term debt solution.

As a Creditor
I need access to debt/debtor information held in Breathing space and associated with my organisation
So that I am able to trace debtors and debts and apply the protections of Breathing Space

As a Mental Health practitioner
I need to communicate with the Money adviser
So that I am able to notify them if a debtor is in mental health crisis treatment.
Early market engagement
Any work that’s already been done
Existing team The agency has a project team established and progressing the Alpha Phase deliveries.
Current phase Alpha

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The work is planned to be carried out primarily in Birmingham and/or London (exact location to be decided) – any applicant must state whether they can work from either of these locations.

However due to Covid-19 restrictions at this time, appropriate arrangements to reduce travel to the office to an absolute essential minimum until such restrictions are lifted must be demonstrated to the Insolvency Service. As such, any successful supplier must be able to facilitate remote working into their delivery model.
Working arrangements Initiation workshop(s) will be organised to kick-off the engagement, agree working practises and generate a plan to be tracked and managed against.

VC’s will be utilised for remote team communications, with ability to securely remotely login into appropriate Agency’s infrastructure platform for deployment.

Work with internal team (product Owner, etc.) for sprint ceremonies, ‘Show & Tells’, etc.
Security clearance Baseline Personnel Security Screening (BPSS) will be required and some limited engagements may need Security Clearance (SC). Supplier must be willing and able to undergo to SC clearance if and when required under this contract.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have experience of web development and proven capability to deliver GDS compliant portal services and integration with backend systems
  • Have experience of web application design, build and test.
  • Have experience of deployment (including go-live, hypercare, training, user guides, service calls)
  • Be a Microsoft Gold Partner with proven Dynamics 365 and Azure competency.
  • Have experience of developing and extending a micro-service architecture deployed in Docker.
  • Have extensive experience with Azure technologies, including Azure API manager, Azure ESB, Azure Relay.
  • Have experience with web service technologies, specifically REST services, JSON and the OpenAPI specification.
  • Have experience of C#.
  • Have experience in DevOps principles and practices.
  • Have experience of use of GITHub/TFS/VSTS with good understanding of code merges, builds and unit tests.
  • Have experience of supporting Knowledge Transfer for support providers to enable the solution to be handed over to the agency's ADSM support providers and service desk.
  • Have experience of supporting Knowledge Transfer for internal teams to be upskilled on approach, methodology, technology, configuration and support.
  • Have experience of delivering and developing training.
  • Have experience of IT Security (reviews and penetration testing).
  • Have experience of Agile methodology
  • Have experience of providing assurance through Architectural Review Boards, GDS and OGC Gateways.
Nice-to-have skills and experience Experience of working with public sector organisations on Government Digital Services.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Demonstrated experience in developing portal solutions with listed technologies.
  • Demonstrated experience in integration with back-end systems in the chosen technology.
  • Demonstrated experience in iteratively building (during project lifecycle) the solution based on feedback and input from user researchers, interaction/content designers, business requirements based on User Stories.
  • Demonstrated experience in JIRA to manage and track development and testing.
  • How do you deploy services into Live/BAU and provide Hypercare and warranty support?
  • Please demonstrate clear plans that align to the Insolvency Service and wider government timelines, and evidence of delivering against these pressures.
  • A clear and well-articulated proposed project approach, integration approach with the project team and governance activities.
Cultural fit criteria
  • Experience of similar size organisations and integration with existing project team.
  • Aligned company values and culture (outline your values and how this aligns with the Agency's values and culture).
  • Timeliness and effectiveness of communication
  • Willingness to engage as a partner
  • Openness and approach to knowledge transfer and training
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What is the procurement timelines? The DOS opportunity first stage closes on 14th April at 23:59, we anticipate the contract to be awarded by 16th May and work to commence by 8th June.
2. Who is the incumbent? We do not currently have an incumbent. The Discovery work was carried out by IBM under a different contract.
3. Could you provide an indictive budget range? Our budget range is determined by the funding from HM Treasury. At this time we are not in a position to pass this to potential suppliers.
4. You indicate suppliers must have "proven Dynamics 365... " experience. Can you confirm the reason for this? Dynamics 365 isn't referred to anywhere else in the description of the project. "This is documented in the section ""Any work that's been already done"". As part of the guardrails that must be in place, we have:
• CMS Platform (The solution must extend the Agency’s existing Dynamics 365 CMS which is used today beyond the scope of this new service and is managed by a separate third party and separate Agency business units)"
5. Can you provide some guidance on the Case Management System (CMS) and how the The Insolvency Service intend for the selected supplier to extend the CMS. Is the CMS based on MS Dynamics 365? Will the existing third party managing the CMS be used to make the changes or will this be a deliverable of this outcome contract? The existing Case Management Solution is Dynamics 365, and part of the guardrails established so far (in the section "Any work that's been already done") is that the case management element of the solution must extend this CMS platform. The Agency is looking for th e successful supplier to extend the existing CMS platform (solution designs can be shared), and work with the incumbent third party to define an initial and ongoing process as to how to deploy, test and manage the solution on this shared platform
6. Do the Insolvency Service (InSS) have an existing Azure Cloud Infrastructure in place? If so can you provide some information about it's configuration? Do InSS have a Continuous Integration & Deployment Pipeline set-up for service delivery or is this inscape for delivery? The Insolvency Service (InSS) is moving its services to its own tenant of the Azure Public Cloud. Service designs will be shared within Stage 2 of the procurement. The Agency already has Dynamics 365 and has moved to Office 365 for users. CI/CD pipelines are currently used by in-house Dev-Ops teams to deploy and manage pipeline deployment delivery (Jenkins / Docker)
7. Will The Insolvency Agency accept responses from a lead supplier working with a Sub-contracted partner to deliver specific specialist services? Yes - The Insolvency Service welcomes proposals from organisations who are collaborating with other industry partners and experts where this is clearly beneficial.
8. "Can you please provide an estimate of the budget and duration of contract for this opportunity?
The opportunity location states “suppliers can work remotely” but the Address where work will take place states “work is planned to be carried out primarily in Birmingham and/or London”.
Can you please confirm to what extent suppliers will be allowed to conduct work remotely rather than onsite at a specific location (London/Birminghham/other location)?"
At present, given the unprecedented working circumstances facing everyone, we are expecting providers to work remotely. Should restrictions on working be eased throughout the duration of this work, we would anticipate some face-to-face contact in either the London or Birmingham office's where appropriate.
9. Are you accepting joint submissions from 2 government partners for this project? Yes - The Insolvency Service welcomes proposals from organisations who are collaborating with other industry partners and experts where this is clearly beneficial.
10. What are the budgetary boundaries for this piece of work? Our budget range is determined by the funding from HM Treasury. At this time we are not in a position to pass this to potential suppliers.
11. Is MS Dynamics a long-term strategic choice, or could you consider other combinations of CMS and case management solution in the future, if there was a solid business case? MS Dynamics is a strategic part of the Agency's landscape and will enable the Agency to consolidate processes and deliver joined up services across the organisation
12. Is it a mandatory requirement for the supplier to be a Microsoft Partner ‘Cloud Business Applications’ to provide Dynamics or is a proven track record of delivery sufficient accompanied with Microsoft Gold Partner ‘Cloud Platform’ and Microsoft Gold Partner ‘Application Development’? The Agency is looking for a supplier with a proven track record of designing and delivering services based around the Microsoft technology stack listed. Microsoft partner competencies are one such way to demonstrate a proven track record, though the Agency is open to other suggestions to demonstrate proven ability in this area
13. The opportunity mentions a solution should be 'extended from the existing CMS which is managed by another third party'. Could you clarify the current CMS implementation / brand / platform / technology? This is listed in the Section "Any work that's already been done"
14. Would you consider a solution built on a platform and language other than Microsoft and C# technologies? We appreciate that your current CMS (hosted by the third party) may be Microsoft-based, but this does not necessarily mean the Breathing Space portal and CMS integration would need to be implemented in C# and Microsoft technologies. We are not Microsoft Gold partners as we work primarily with non-Microsoft technologies, would this preclude us from winning the contract? We anticipate that the CMS solution is built on the Agency's Dynamics 365 platform. Microsoft based technologies (e.g. C# / ASP.NET) would fit well with this platform. The Agency is open to suggestions for other technologies, but would wish to avoid a proliferation of development approaches / platforms / technologies across the various parts of the solution
15. Is it a mandatory requirement for the supplier to be a Microsoft Partner ‘Cloud Business Applications’ to provide Dynamics or is a proven track record of delivery sufficient accompanied with Microsoft Gold Partner ‘Cloud Platform’ and Microsoft Gold Partner ‘Application Development’? The Agency is looking for a supplier with a proven track record of designing and delivering services based around the Microsoft technology stack listed. Microsoft partner competencies are one such way to demonstrate a proven track record, though the Agency is open to other suggestions to demonstrate proven ability in this area
16. "Be a Microsoft Gold Partner with proven Dynamics 365 and Azure competency."
Is it good enough to confirm Gold Partner status to score top marks or are you looking for 1 example that proves our competency in Dynamics 365 and Azure as well?
The Agency is looking for a supplier with a proven track record of designing and delivering services based around the Microsoft technology stack listed. Microsoft partner competencies are one such way to demonstrate a proven track record, though the Agency is open to other suggestions to demonstrate proven ability in this area
17. If supplier organisations were collaborating on the delivery of the project would the lead supplier need to be a Microsoft Gold Partner? The Agency is looking for a supplier with a proven track record of designing and delivering services based around the Microsoft technology stack listed. Microsoft partner competencies are one such way to demonstrate a proven track record, though the Agency is open to other suggestions to demonstrate proven ability in this area
18. The evaluation criteria asks "Be a Microsoft Gold Partner with proven Dynamics 365 and Azure competency.". Can you provide more context on why Gold Partnership is important? The Agency is looking for a supplier with a proven track record of designing and delivering services based around the Microsoft technology stack listed. Microsoft partner competencies are one such way to demonstrate a proven track record, though the Agency is open to other suggestions to demonstrate proven ability in this area
19. Can you please share the decisions on technologies that have already been made in terms of the portal? This is listed in the Section "Any work that's already been done"
20. "For the question ""providing assurance through Architectural Review Boards, GDS and OGC Gateways.""
Do suppliers have to demonstrate experience in all three? If so, what assurance do we need to demonstrate?
We understand that OGC Guidance was archived in 2010."
The Agency is delivering a digital service on behalf of HM Government. The supplier must be comfortable with working with assurance processes typically expected for a HM Government Agency in delivering such services
21. Is the CMS built on Dynamics 365 or Dynamics 365 CRM Online? Dyanmics 365 CRM Online