NHSX, on behalf of the Department of Health and Social Care

NHS Outpatient Evaluation project

Incomplete application

Incomplete application
1 SME, 0 large

Completed applications

Completed applications
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 14 February 2020
Deadline for asking questions Friday 21 February 2020 at 11:59pm GMT
Closing date for applications Friday 28 February 2020 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work It’s understood that patient interfaces (including patient portals, personal health records) have the potential to help outpatients in their experience of health and care.

We are looking to review existing patient interfaces to know if they meet claimed outcomes.
Latest start date Monday 16 March 2020
Expected contract length 4 Weeks
Location No specific location, eg they can work remotely
Organisation the work is for NHSX, on behalf of the Department of Health and Social Care
Budget range Up to £35,000 excluding VAT.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done NHS colleagues in trusts have told us that they are considering investing further in patient interfaces but would like more input from NHSX to judge if they are worthwhile. We have an opportunity to influence those purchasing products and services with this work.
Problem to be solved What do patient interfaces do?

We would like to know what features and functionalities they offer.

Are they value for money?

We would like to know the cost associated with the product and understand which product offers the best value for money.

The team should consider the different commercial models.

Are current tools doing what they are supposed to?

We would like a team to assess whether patient portals, PHRs and other apps we outline are meeting the needs for patients who need to connect with clinical teams and see key parts of their patient records. More broadly are they the right solution to solve the problems they are procured for.

Are existing portals meeting tech and design standards? Which ones perform best?

The team should report on whether existing patient portals are meeting the tech, usability and design standards we’d expect from a public facing service.

These could include;
The GOV.UK standard
NHS service standards
What we think good services look like (Lou Downe, 2018)
Take account of the NHS app library assessment criteria
Alignment with PHR criteria

Colleagues have already investigated methods in which to evaluate digital health interventions which we would encourage you to take account of.
Who the users are and what they need to do Patients being asked to use products/services
Healthcare professionals who also use or promote the product/service
NHS staff who may help onboard or support the use of these products/services
Early market engagement None
Any work that’s already been done There is an Outpatients Transformation team (a combination of NHSX and NHSE).

Within NHSE there is also future proposed evaluation work which we would expect you to have sight of in order to avoid duplication of effort.
Existing team The work is commissioned by NHSX. There is no incumbent supplier.
Current phase Not started

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The work can be performed from any location, but it will be coordinated by staff in NHSX’s London Offices.
Working arrangements Work may be carried out from multiple locations including the Supplier’s offices. Attendance at NHSX offices in London and in other locations around England will be required for select meetings.
Security clearance Not required.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions N/A

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Proven track record in evaluating digital products and services
  • Robust methodology on how you’d evaluate
  • Experience in human centred design space and can thrive within the practices and culture of design-led organisations
  • Skills in researching if products/services meet user needs
  • Knowledge and understanding of standards within the NHS/Gov
  • Great stakeholder management skills
  • Ability to communicate findings that make sense to different audiences (from clinicians and staff to digital professionals)
  • Demonstrable experience and capability with clear ethical practice and information governance
Nice-to-have skills and experience
  • Previous NHS experience
  • Understanding of information governance in the context of health and care
  • Can review the consequences of a product/feature and understand responsible design
  • Previous experience reviewing digital health interventions
  • Knowledge of products/services in this space

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • How the approach and methodology of the review will deliver robust insights
  • Demonstrate how these will align with the standards within Government and the NHS
  • Demonstrate how you will communicate this research, especially towards an audience who are thinking of purchasing a patient interface
  • Estimated time frames for the work
  • Team structure, skills and experience
  • Value for money
Cultural fit criteria
  • Demonstrate how you have established trusted relationships with senior leaders in large, complex organisations
  • Outline your style and approach to working with a multidisciplinary in NHSX, with examples of how you have established productive, collaborative relationships on previous projects
  • Outline your style and approach to working transparently & collaboratively when making decisions and recommendations, with at least 2 examples of how you have used the techniques successfully
Payment approach Capped time and materials
Additional assessment methods Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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