This opportunity is closed for applications

The deadline was Monday 10 February 2020
NHS England and NHS Improvement

Data Visualisation – Asset Creation

16 Incomplete applications

13 SME, 3 large

5 Completed applications

3 SME, 2 large

Important dates

Published
Monday 27 January 2020
Deadline for asking questions
Monday 3 February 2020 at 11:59pm GMT
Closing date for applications
Monday 10 February 2020 at 11:59pm GMT

Overview

Summary of the work
NHS England and NHS Improvement require a data sharing platform for the wider NHS. This is a larger solution to the one currently in place, which will build on the successful deployment of the current National Tableau platform to drive usage and adoption throughout the NHS.
Latest start date
Monday 2 March 2020
Expected contract length
2 years
Location
No specific location, eg they can work remotely
Organisation the work is for
NHS England and NHS Improvement
Budget range

About the work

Why the work is being done
Data visualisation tools make it easier for users to interact and gain insights from data. These insights are an important aide to policy, commissioner and provider decision making as they allow people to understand best practice, variation and performance. This opportunity is being published to determine how the current Tableau Server/s can be deployed to a wide audience throughout the NHS and enable them to become data-informed decision makers.

This large-scale solution will be building upon the success of the current deployments of Tableau within NHS England and NHS Improvement so that data can be promulgated through visualisation best-practice to drive a data-informed culture within the wider NHS.

A need has been identified and this procurement will include:
• Management of the current deployments and further deployments of Tableau Server Clusters.
• Analytical Product development via Tableau dashboards to provide demonstrable value.
• Analytical Product/Dashboard deployment, enablement and training.
• Project Management and Strategic Programme Management.

Note: Products in the terms of the NHS are value generating data-driven tools to support decision making.
Problem to be solved
The health and social care systems are complex, with many organisations and teams developing new and innovative ways to drive transformation for the improvement of systems, services and ways of working, which ultimately impact on and aim to improve health and social care within communities. Building a data-informed culture to support these people is essential to supporting innovation and decision making.
There are many sources of data within the NHS that need to be made available to the people making decisions on the ground. The promulgation and delivery of this data, along with supporting the NHS population to understand and use data, is the primary problem to be solved.
Who the users are and what they need to do
Many staff across the health and social care community in England are engaged in a wide range of data development, communication and usage. The users working on these projects can vary in terms of both seniority and experience, as well as the type of organisations to which they belong.

To work towards the “Digitally-enabled care” chapter of the NHS Long-term plan and “Harnessing technology and innovation” for the “Five Year forward view” these users need to be able to connect, collaborate and share with other users across organisational boundaries and silos using data that is potentially cross functional/team/department/organisation. As a result, we expect innovation in care through staff being informed by data at the point of decision.

The health and social care community is made up of users from across national, local and regional organisations and teams, including; Clinical Commissioning Groups, Primary Care Networks, national bodies, Integrated Care Systems, Academic Health Science Networks, patient representatives, not for profit bodies, local government and social care bodies, plus many others.
Early market engagement
Any work that’s already been done
An initial rollout of Tableau Server for use widely throughout the NHS is currently deployed at a National level. A number of products that will be delivered via this deployment are currently in progress and developed using Tableau Software.
Existing team
The National Tableau development and deployment is currently run by a number of teams within NHSI/E and Arden GEM CSU.

The team employs a Deputy Director of Data Services (Product Manager), Head of Analytical products (accountable for delivery of products) reporting into the National Director of Data and Analytics, who will be working closely on this project with the supplier. The supplier is expected to provide a delivery team to work with the Deputy Director & Head of Analytical Products and engage with the wider NHSI/E service team and a group of current/future suppliers.
Current phase
Not started

Work setup

Address where the work will take place
The current team are located remotely but come together at least once a week in London.

The Tableau National Deployment will be used across the country and we would expect appropriate research to be accordingly undertaken.

Development of various elements of the deployment will take place at the supplier’s address and/or onsite as required. Travel/expenses to sites should be included in your costs and will not be reimbursed separately.
Working arrangements
The chosen supplier is expected to accommodate the Product Manager and other NHSI/E service team members where needed for at least 2 days a week for face-to-face or remote meetings.

We are looking to deliver solutions according to the Agile principles as documented in the Government & NHS Digital service manuals. We will expect the chosen supplier to perform and provide evidence of such practices in operation.
Security clearance

Additional information

Additional terms and conditions
1. All outputs will be owned by NHS England & NHS Improvement.

2. All materials/outputs derived from the contract shall be the property of NHS England & NHS Improvement.

3. GDPR requirements will be discussed and agreed once the successful supplier has been notified (as part of discussions to agree the wording of the call-off contract).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have demonstrable experience of agile product development to best practice.
  • Have experience in working with data-consumers at all levels of the organisation.
  • Have experience of translating business problems and user needs into technical designs
  • Have demonstrable experience of deploying flexible, agile product delivery teams throughout the product development lifecycle
  • Have experience in using a CI/CD pipeline to deliver products and the testing required within an Agile development process.
  • Have experience of supporting/managing Tableau Server deployments in clustered environments.
  • Have experience deploying Tableau Server Clusters.
  • Have experience of managing and supporting products hosted in a cloud infrastructure and an environment provisioned by the client
  • Have experience in authorisation and access control in large-scale Tableau deployments.
  • Have demonstrable experience of delivering products in environments with high levels of data security and data protection (e.g. Healthcare, Defence, Finance etc)
  • Have experience of deploying User-Centric Design to create products and working with UX/UI best practices
  • Have experience in delivering Certified Tableau training.
  • Have experience in creating custom Tableau-based training.
  • Have experience in managing the logistics of training attendees and reporting training results.
  • Have demonstrable experience in delivering “Centres of Excellence” in analytics.
  • Have experience in Project Management
  • Have experience in Programme Management
Nice-to-have skills and experience
  • Demonstrate experience working with the NHS and/or public sector bodies
  • Show knowledge of NHS England and NHS Improvement
  • Evidence experience with interfacing with Microsoft Azure or AWS
  • Demonstrate experience of creating products which facilitate integrations to multiple data sources including web APIs.
  • Evidence experience of working to NHS Digital Service Manual and/or to Government Digital Service Manual standards and taking projects through phases of GDS assessment

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • Describe your systems and processes for delivering deployment, management and support of Tableau Server Clusters.
  • What is your methodology and industry best practice for managing the licensing of software?
  • Based on Agile principles as documented in the Government & NHS Digital service manuals, describe how you apply this to data analytics delivery.
  • Using examples from past experience both NHS or Non- NHS, describe a large-scale delivery of data analytics for an organisation, include governance, security and enablement.
  • What principles, systems, processes do you employ for programme and project management including governance of assets, suppliers, data and security within your organisation?
  • Do you have experience of Data Science or Machine Learning? If so provide an example of value derived.
  • Provide example/s of work with the NHS in providing data analytics.
  • Describe your experience in delivering via cloud platforms.
  • What experience/products/services do you have to support embedded analytics in other application delivery mechanisms?
Cultural fit criteria
  • Working as part of a team
  • Delivery and Quality
  • Share knowledge and experience with other team members
Payment approach
Capped time and materials
Additional assessment methods
Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

1. Will further information be released to support the next stage? Also, will there be a further Q&A opportunity in the next stage?
Shortlisted suppliers will be able to ask clarification questions at the next stage.
2. Questions 1 and 4 are very similar. Please can you clarify how you expect these two to differ?
Question one is technical processes and question four relates to change management.
3. The definition of a project vs programme varies by pm methodology. Please can you clarify which definitions you are working to?
Working to agile definitions as defined by the Government Digital Service standards
4. Is there an incumbent? If so, what involvement have they have in the procurement process so far and are they eligible to bid?
There is no incumbent
5. What is the authorisation model and who maintains and operates it?
There is delegated authority managed by product owners
6. What is the authentication model that has already been implemented (username/password, Multi Factor, Single Sign-on)?
Authentication is provided via an active directory through the organisations OKTA instance.
7. Have you done a recent security assessment done for the service and / or threat landscape review including motivation of threat actors for this service
This will need to be updated by the selected supplier.
8. Are you working with an established security model which has been done for this service, or is the supplier responsible for designing the security model
This work has started and the supplier will be asked to develop it further.
9. Who has responsibility for providing assurance and accreditation of the service for the platform? Is this an internal assurance process or is this something the supplier will be expected to perform.
This is through internal assurance, the partner will be asked to work with us to ensure this continues to align with industry best practice.
10. What data processing safeguards are in place on the current platform?
This is in place as per our standard IG data procedures
11. What measures are in place to ensure data is managed commensurate to its sensitivity and associated risk?
This is in place as per our standard IG data procedures
12. What governance structure is in place to ensure that risk management priorities are informed by privacy risk?
This is not yet established.
13. What processes are currently in place to manage privacy risk for individuals arising from data processing on this platform?
This has not yet been determined but is expected to link with existing security.
14. What is the envisaged volume of data to be processed on this platform?
This has not yet been determined
15. Can you provide a description of the envisaged processing operations and the purposes of the processing on this platform. Does it change in any way from the current processing agreements?
No change is expected at presented.
16. Is the successful bidder required to prepare the assessment of the risks, covering the additional risks posed by processing on either/or a larger scale or new platform?
Yes, but only after the award is given.
17. Do users connect directly to Tableau Server or are dashboards embedded in other locations (using APIs for example)?
There is a mix of both Tableau Server and local embedding through APIs.
18. Is Tableau Server on Windows or Linux?
The server is Windows
19. What is the authentication required (e.g. 2FA, AD authentication)?
Authentication is provided via an active directory through the organisations OKTA instance.
20. Is Tableau server currently interfaced with AWS or Azure?
It is interfaced via Azure.
21. Can you provide the topology for your Tableau server?
This will be determined with the supplier.
22. How many users currently use the platform at any one time, and how many are expected to be using the platform at any one time as part of this extension?
There are currently around 50 products live in Tableau with around 35,000 users registered, with up to 1,000 accessing at any one time.
23. What is the estimated number of end users against each Tableau class (i.e. type of user)?
It can vary from regional, national or internal NHSE/I user based on the product.
24. Is the expectation that NHS E/I will deliver the maintenance of the Tableau analytics products developed, i.e. the Supplier will develop and hand over the technical specifics to a technical team at NHS E/I for ongoing management?
This will be co-developed with Analytics Product development team.
25. What governance structure is in place to ensure that risk management priorities are informed by privacy risk?
This is not yet established.
26. What processes are currently in place to manage privacy risk for individuals arising from data processing on this platform?
This has not yet been determined but is expected to link with existing security.
27. What is the envisaged volume of data to be processed on this platform?
This has not yet been determined
28. Can you provide a description of the envisaged processing operations and the purposes of the processing on this platform. Does it change in any way from the current processing agreements?
No change is expected at presented.
29. Regarding the requirement to develop analytical products in Tableau, could NHS E/I provide an indication on the breadth of products required? And whether this is expected to be ‘on demand’ across the 2 year contract or during a single development phase?
The services will be on demand during the contract, and the organisation will call them down as needed, with notice as agreed with the supplier.
30. Are there any location or nationality constraints for the resources engaged to deliver this work?
This work will be primarily be delivered from London office with occasional travel to Leeds.
31. Can you please provide an indication of budget, either by range or day rate?
Will not exceed £2m