Department For Work and Pensions

Digital Transformational Services

Incomplete applications

26
Incomplete applications
24 SME, 2 large

Completed applications

39
Completed applications
23 SME, 16 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 10 February 2020
Deadline for asking questions Monday 17 February 2020 at 11:59pm GMT
Closing date for applications Monday 24 February 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Partner must enable DWP to develop new and existing digital services that will transform the citizen and contact centre agent journeys for Debt Management and Compensation Recovery.
Delivered through SoW and partner provided muti-disciplinary teams providing services under Service Delivery, Software Development, User Research, User Experience and Design capabilities.
Latest start date Wednesday 1 April 2020
Expected contract length Up to 2 years, with initial SoW for up to 12 months.
Location North West England
Organisation the work is for Department For Work and Pensions
Budget range Contract expected to be up to 2yrs. Indicative budget £2.9M.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Digital Debt Service Project is supporting the Transformation of DWP's Debt Management (DM) origanisation. Currently within an Alpha Build Phase, the Project scope includes;
- configuration and build of a new COTS package (FICO Debt Manager), for use by Debt Management Telephony Agents, and
- an in-house build of a Citizen-Facing Portal
The Project will move into a Private Beta phase in October 2020.

Additionally, we are within a Discovery phase to consider a replacement solution for Debt Management’s Compensation Recovery Unit Team
Problem to be solved The Project will;
- Provide a new DM IT System, and support the enablement of a new DM Service that avoids the risk of recovery of money being lost or delayed.
- Enable DM customers (including insurers, solicitors, and citizens) to manage their financial transactions and enquiries online, which they are unable to do this at present. An efficient, secure on-line self-service channel will meet this need, and will reduce resource intensive telephone contacts and incoming post.
- Ensure DM better uses data through advanced analytics

The CRU system is a replacement for an end-of-contract solution and digital transformation of this area.
Who the users are and what they need to do As a Citizen:
I need to be able to effectively manage my debts on-line or by telephone so that I can understand my debt and repay the money I owe to DWP.
As an organisation:
I need to ensure that digital services are built and iterated on real user needs, and I have the right people in my organisation to enable the digital transformation of Debt Management
Early market engagement No Early Market Engagement has taken place.
Any work that’s already been done "Debt Management COTS Package delivery - currently within an Alpha Build phase
Citizen Facing Portal delivery - currently within an Alpha Build phase
Compensation Recovery Unit replacement - currently within a Discovery phase"
Existing team The COTS delivery is being delivered by two configuration squads, with Professional Service support from our Supplier, FICO
There is one Citizen-Facing squad
There is one CRU squad
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place 2 St Peter's Square, Manchester, M2 3AA
2 Anchorage Quay, Salford, M5 2YJ
Working arrangements Resources required on-site 5 days/week, co-locating, collaborating and working flexibly between the Manchester and Salford sites.
There may also be a requirement to travel to Newcastle (Compensation-Recovery-Unit base) and Blackpool (Project-Change-Team base), but similarly to any digital site.
A flexible approach will be agreed with the successful Supplier as each Statement of Work (SoW) is agreed throughout the life of the contract. Supplier will be responsible for travel and expenses to normal workplace. Any travel required in addition to/or outside of locations specified will only be paid if agreed in advance and in line with DWP Travel and Subsistence policy.
Security clearance Your proposed delivery team members must have completed the HM Government Baseline Personnel Security Standard (BPSS) check and be eligible and prepared to undergo the clearance process to at least Security Check level.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions DWP is not seeking for Bidders to propose changes to the Supplementary T&Cs as part of the bid process, because DWP is not seeking to negotiate or deviate from these terms.

Furthermore, in reference to pricing - suppliers must provide a Rate Card for all of the defined roles. Bids must be on a T&M basis, however different pricing models ranging from Fixed Price, T&M and Capped T&M may be used for SoW's.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • A1: Experience in providing digital capabilities and capacity to support the development and delivery of a digital product/service 3.00%
  • A2: Must be able to supply a Delivery Team, available at the DWP required location(s) and subject to BPSS clearance, from 1 April 2020 2.00%
  • A3: Have immediate capacity to supply Front End Developers with experience of writing HTML, CSS and JavaScript/Node/Angular (JS) within continuous delivery and within a software engineering environment 1.25%
  • A4: Have immediate capacity to supply Test Engineer/QA Testers with experience of both automation testing and manual testing, across browsers, devices and assistive technologies 1.25%
  • A5: Have immediate capacity to supply Content Designers with exemplary spelling/grammar, experience of writing/editing, using style guides/plain English - and can use data and user research to inform Content decisions
  • A6: Have immediate capacity to supply Product Owner/Managers who have a deep understanding/significant experience of product management techniques to develop qualitative/quantitative recommendations, and to evaluate/solve problems creatively 1.25%
  • A7: Have immediate capacity to supply Interaction Design resources who have experience in sketching, prototyping and iterative design 1.25%
  • A8: Have immediate caoacity to supply User Researchers who can design, conduct and analyse user research unsing a range of techniques, for example one-to-one interviews or usability tests 1.25%
  • A9: Have immediate capacity to supply Service Designers with significant experience of developing designs based on user needs and organisational outcomes, to ensure the business vision is met 1.25%
  • A10: Have immediate capacity to supply Agile Delivery Managers who are accountable for team performance, help overcome blockers, ensuring delivery of products and services within an Agile Sprint lifecycle 1.25%
  • A11: Have immediate capacity to supply Business Analysts who are key to delivering Project change, experienced in elicitation methods including running workshops, interviews, focus groups, within an Agile environment 1.25%
  • A12: Have immediate capacity to supply Test Leads to provide leadership for Test Engineering teams, having knowledge/experience of testing principles, tools, delivery methodologies and able to define test strategies 1.25%
  • A13: Have immediate capacity to supply Solution Architect resources who will be responsible for supporting the design, development, delivery and maintenance of IT products and services 1.25%
  • A14: Have immediate capacity to supply ETL Developers to design/develop/test data ingest routines, complex workflows/mappings for structured/unstructured data. Translating user requirements and Data models into robust ETL solutions 1.25%
  • A15: Have immediate capacity to supply BI Developers to design/build dashboards and reporting solutions to customer requirements, including structure of data for reporting requirements using dimensional or relational techniques 1.25%
  • A16: Have immediate capacity to supply DevOps Engineers with responsibility for the design and implementation of applications' build, release, deployment and configuration activities 1.25%
Nice-to-have skills and experience
  • B1: Delivering digital solutions to Government Digital Service (GDS) standards 0.50%
  • B2: Experience of working within the Public Sector 0.50%
  • B3: Evidence of resources that have existing SC clearance that will support the speeding-up of on-boarding teams 0.50%

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • C1: Experience of your resources delivering significant change through an Agile Project Lifecycle, maintaining delivery focus and accountability. Explain how your resources will apply this expertise to benefit DWP 6.00%
  • C2: Describe the team who will be doing the work and their specific skills/experience in relation to the delivery of digital services 6.00%
  • C3: Provide evidence of adoption to/alignment with a customer's methodology and approach, offering suggestions for improvement using lessons learnt 6.00%
  • C4: Explain your capability to stand-up a team from Contract Award date, managing resource scaling with related timeframes, managing staff rotation, managing attrition and managing under-performance 6.00%
  • C5: Explain your ability to gain, at pace a detailed understanding of the solution to allow ongoing support and development 6.00%
  • C6: How will you ensure that continual knowledge and skills transfer to the DWP team, embedding an approach to building individual and team digital capability 6.00%
Cultural fit criteria
  • D1: Work as a blended team with out organisation and other suppliers, able to take direction within a DWP team 2.50%
  • D2: Experience of successful collaborative working as part of a large delivery team, sharing knowledge within the team. 2.50%
Payment approach Time and materials
Additional assessment methods
  • Case study
  • Reference
Evaluation weighting

Technical competence

60%

Cultural fit

5%

Price

35%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Are you aware that the DOS procurement process is in two stages? The technical mark of 60% refers only to the Further Evaluation (Proposal) stage (not the stage one criteria) see FW-3.10.11. Currently your proposal stage marks only sum to 36%. Thus, as it stands your procurement is non-compliant. Will you remove and correct this advertisement? Yes we are aware there are 2 stages as part of the DOS process, we have reviewed the technical weighting construct. This comprises of the Essential Skills, Nice to Have and Proposal sections which total 60% therefore the procurement is compliant.

To use the Digital Outcomes and Specialists (DOS) framework compliantly you need to add the shortlisting and further evaluation scores together to find the winning supplier. This is because the essential and nice-to-have skills and experience form part of the overall technical competence criteria, together with the written proposal.

Guidance on the Digital Marketplace makes reference to this https://www.gov.uk/guidance/how-to-score-digital-outcomes-and-specialists-suppliers#find-the-winning-supplier
2. Is there an incumbent and if so can they be named? There is no incumbent provider for the services we have advertised for.
3. Is there a current incumbent or preferred supplier? There is no incumbent provider for the services we have advertised for. The DWP has no preferred supplier for this service.
4. Please can you provide details of what the next steps are following this initial application i.e. deadlines for the written proposal/if there will be an interview and when? Submissions are accepted until 24th February after which date successful applicants will be invited to provide a written response to the proposal. It is the intention to have the contract commence from 1st April but this is indictive and subject to change. There will be no interview required.
5. Is there an incumbent supplier working on this service? There is no incumbent provider for the services we have advertised for.
6. Would it be possible to host a call with suppliers about this opportunity where we can have a live Q&A and the discussion notes are shared on this page? We held a supplier clarification call on Wednesday 12th February at 3pm, all questions raised on that call will be uploaded to the Digital Market Place.
7. Who from your team will be scoring applications for this opportunity and what positions do they hold? We are unable to disclose personal information however the panel consists of subject matter experts from DWP's Digital and Commercial Directorates.
8. Is this project expecting to go through the GDS Service Assessment? Yes. The project follows GDS methodology and it will go through GDS assessments at various stages.
9. Please can you confirm in addition to FICO Professional Services and DWP, whether any additional external suppliers have supported Discovery or Alpha thus far Although FICO have worked on elements of the overriding project they have not worked on the elements that are being requested as part of this procurement. The discovery and Alpha teams included a mix of DWP permanent staff and contractor resources.
10. Please can you clarify around what you mean about outcome based when you are looking for a large team and its sounds like you are doing the project management in house and are not looking for a wraparound team, can you explain more around the outcome based element? In terms of outcome based services, outcome aids to support the project in designing/developing the minimum-viable-product (MVP) scope and that includes an end to end service delivery and the COTS build to be successfully delivered to take us through all the GDS governance processes we need to go through and the beta build that we have developed in a phased approach build, both for the COTS and the front end service. The project management will be owned by DWP, the plan will be owned by DWP and we will be delivering based on the priorities we have already defined.
11. What if you were to have a service wrapper and were to have performance measures of what the technical teams are going to deliver against the outcomes in which you are trying to deliver at a project level. Would this be what you are after? We have high level requirements and we have set the scene of what the initiatives and project is going to be supported, then
the construct of the contract would work through a number of Statement of Works (SoW) that we would submit, we would issue a SoW to define and put some specifics around each work package we would be looking for you to deliver against. Each SoW will clearly define the scope.
12. To clarify, you are not asking for resource augmentation, you are not looking to buy bodies to work under your direction, is that correct? That’s right, the (DWP) staff will be working alongside the outcomes that is expected, because the project is already in place within DWP. The approach we intend to take is for the intended outcome to be specified in each Statement of Work (SoW) that is raised. It would be skilled resource that we are looking at getting in to complement DWP staff but there would be some clear outcomes for delivery against the SoW that’s raised which includes DDSP (Digital Debt Services Project) or CRU (Compensation Recovery Unit).
13. So the Statement of Work will define an outcome which is a component of the overall project and you will be looking for a fixed priced to deliver that outcome on that SOW? DWP will be defining the SoW with some key outcomes, confirming the anticipated resources supporting those key outcomes and would expect the supplier to price against this. DWP have specified the pricing model as Time & Materials based, not fixed price.
14. If its T&M you are basically buying peoples' time, how does that fit with wanting it to be outcome based? As an example, one of our key milestones is for us to get to our GDS alpha assessment, we would then potentially be looking for people to undertake research services that would give us the outputs we need to take to that alpha assessment and enable us to pass that alpha assessment. There may be other key resources we would need to get us through that assessment and phase. That might be how we structure one of our first SOW's that’s its to help us get through that piece of work.
15. Have we got detail in terms of the roles and descriptions and role titles? We did specify on the Q&A call there was a list on the Digital Marketplace however we were not able to add this due to the amount of characters needed. See below:
- User Researcher
- Interaction Designer
- Content Designer
- Front End Developer
- Product Owner
- Agile Delivery Manager
- Service Designer
- Business Analyst
- Test Lead
- Test Engineer/QA Tester
- Solution Architect
- ETL Developer
- BI Developer
- DevOps Engineer
16. What is the procurement timescale you are working to and what the process is after that? We will have the initial evaluation against what has been published, from there we will then invite, typically a minimum of 3, but those suppliers that have met the criteria we are looking for into the next phase where we will issue a request for proposal (RfP) document and ask the successful suppliers to respond the detailed RfP. The intention is to conclude the process and commence activity from the start of April. From the initial assessment stage we will move into the Request for Proposal, the details of which are published on the Digital Marketplace.
17. When you respond to DOS requirements, they give you a very specific format based around evidence and the team was applied and where you have done this kind of thing before. However, your questions are very direct and don’t follow this format. Have you got this resource and are they ready be mobilised?' Does this mean in this case we should ignore the normal guidance for answering questions and just try to answer your questions directly? Yes, what we would like for this initial phase is for you to respond to the questions we have raised and we can decide who is being take through to the next stage which is the Request for Proposal stage, where’s there is more detailed questions. So please do answer the questions we have asked for this initial assessment.
18. So we ignore the normal DOS format they have asked for then? E.g. Evidence based format, who the work was for and what the aim of the work was for and what the results were. Essentially we want a response to the questions that we have raised and provide response to that.
19. Could you please confirm if all the roles required by the DWP should be SC-eligible/SC-cleared? Are there any roles which you foresee that will not require SC-clearance? The ETL Developer & BI Developer may need SC clearance depending on the work package/SoW they are working on. For other roles there is no requirement for SC clearance.
20. Are you able to advise if this will be inside or outside of IR35 please This is an outcome-based contract therefore this will be out of scope of IR35. We will undertake an IR35 assessment against each SoW raised.
21. Could you please confirm if CV's will be required at the Proposal stage (shortlist stage) as part of submission? No CVs will be required at the proposal stage as part of the submission .
22. Could you advise on the team size required for delivery over 2 years? Each SoW will specify outcomes and identify suggested resource requirements to support the delivery of those outcomes. The Sow have not be defined at this stage therefore we cannot specify exact team sizes at this stage.
23. Is it possible to provide a ready made SaaS solution, rather than build a bespoke solution in house? No, DWP has bought a COTS package that is being configured to develop a new application. There is no requirement for a separate SaaS solution.
24. In order to compare suppliers like for like, how will price be evaluated: will you be evaluating by the total price, rate card or both? How do you ensure that you are completing a genuine value for money comparison rather than just a rate card comparison? We will evaluate rate card submissions and total price. The RfP will also include a value for money section, where suppliers can propose a number or propositions to demonstrate what additional value can be included as part of the submission.
25. What roles are DWP expecting to provide within the completion of SoWs and how much time will they have dedicated? This depends on the scope of the SoW. Any DWP roles working on DDSP will be on full time basis.
26. What roles are DWP expecting to provide within the completion of SoWs and how much time will they have dedicated? This depends on the scope of the SoW. Any DWP roles working on DDSP will be on full time basis.
27. Please can you share a procurement timeline outlining steps (which would typically include evidence response evaluation, shortlisting of suppliers for next stage, preparation of supplier proposals, evaluation of supplier proposals, announcement of successful supplier, contract completion, contract signatures)? Published requirements - Monday 10 February 2020
Deadline for asking questions - Monday 17 February 2020 at 11:59pm
Closing date for applications Monday 24 February 2020 at 11:59pm
Indicative dates (which are subject to change):
Request for proposal issued 02/03/2020
Deadline for supplier clarification questions 06/03/2020 at 11:59pm
Deadline for response to requests for proposal 11/03/2020 at 11:59pm
Suppliers notified of evaluation outcome 16/03/2020
Contract finalisation 17/03/2020 - 30/03/2020
Contract Award & Signature Date 31/03/2020
28. Given that the project scope includes "Configuration and build of a new COTS package" and a "Citizen-Facing Portal" will the successful provider own the Discovery, Alpha and Beta phases for these entirely or will they be part of a mixed team? For instance part providers consultants and part DWP employees. The delivery squads will remain as a mix of permanent, contractor and supplier resources both for COTS and Citizen facing portal
29. Does the Debt Management system and the CRU system share any common architecture/components (such as FICO DM) ? The CRU system will be a separate system that may/may not integrate with Debt Management. Wherever possible we could re-use components, the design would take this into consideration, provided the DDSP solution architecture supports.
30. Is the Citizen Portal approach also expected to be extended to the CRU considering the similarity in services? (or are they to be two completely independent services and solutions?) These are separate systems serving different user groups. However, we would consider a reuse of certain components where possible.
31. What is the current structure and roles (and their distribution) for the Citizen Facing Squad and CRU Squads. Are there any roles leveraged commonly by both squads? The Citizen facing squad includes product design roles, developers, testers at present. The CRU team being in Discovery only has product design roles. Depending on the delivery priority, we would leverage roles between squads where possible.
32. Which are the roles where SC clearance is a ‘must’ versus a ‘good to have’? Could you clarify if SC clearance of supplier staff will be supported / sponsored by DWP. The ETL Developer & BI Developer may need SC clearance depending on the work package/SoW they are working on. For other roles there is no requirement for SC clearance. DWP could sponsor as long as it does not impact the delivery.
33. Could you indicate how you expect the demand for resource types to be staggered over the term of the contract, i.e. what roles are expected on Day 1 (assume this is 1st April 2020. Clarify if any other date) of the engagement and what roles will be required later on. The contract will comprise of a number of statement of work requests which will detail expected outcomes and deliverables, we will closely with the successful bidder to identify the appropriate level of resource to support our requirements and ensure successful delivery of the outcomes.
34. Could you clarify if the ‘Supplementary T&Cs’ refer to additional T&C that are not covered as part of the DOS 4 Call-off contract template. If yes, could you provide a copy. It is not anticipated that there will be any further terms and conditions other than those specified in the DOS 4 Call off contract template.
35. Could you provide any additional details on the current state (products/components in use and state of maturity) of CI-CD and the Analytics areas. The solution is being rolled out is new service. The CI/CD strategy is currently being defined considering the limitations with COTS products. This is same for Analytics.
36. Would it be possible to have sight of the Supplementary T&Cs at this stage please? It is not anticipated that there will be any further terms and conditions other than those specified in the DOS 4 Call off contract template.
37. In an earlier answer you clarified that the following list of roles would be needed on the project. Are you able to confirm the number of resources required in each role?
• User Researcher
• Interaction Designer
• Content Designer
• Front End Developer
• Product Owner
• Agile Delivery Manager
• Service Designer
• Business Analyst
• Test Lead
• Test Engineer/QA Tester
• Solution Architect
• ETL Developer
• BI Developer
• DevOps Engineer
The contract will comprise of a number of statement of work requests which will detail expected outcomes and deliverables, we will closely with the successful bidder to identify the appropriate level of resource to support our requirements and ensure successful delivery of the outcomes.
38. • Are the existing CF and CRU project squads internal DWP teams, or external suppliers. Will the new supplier be replacing or extending those squads?
• Question C5 for stage 2 talks about rapid understanding, will there be a period of handover and knowledge-transfer from the incumbent project squad(s) for the new supplier?
The project squads are a mix of DWP permanent staff and contractor resources. The supplier will not be replacing any resources. However, if a supplier role is replaced by permanent DWP staff, the supplier needs to consider handover and knowledge transfer.
39. • Re. the stage 2 question C2, the advert indicates that different SOWs will be agreed under the contract for work related to new and existing work. The resources required are likely to vary for each SOW, or will you be issuing a sample SOW at stage 2 against which to describe resources? The SOW will mention the roles that we will need to deliver the outcome. Depending on the deliverables within the SoW, the resources required may vary.
40. Further to previous questions relating to answering your questions in a format which is not consistent with DOS guidelines, please confirm that you are expecting responses to be limited to 100 words?
Some questions (e.g C1) are asking suppliers to confirm and demonstrate experience and an approach to multiple requirements, so the ability to provide detailed responses is likely to be limited.
We are expecting response to be limited to 100 words as per the instructions on the digital market place. Following the shortlisting stage there will be a further opportunity to expand on those examples.
41. In C2, you request that suppliers "Describe the team who will be doing the work and their specific skills/experience". Are you looking for suppliers to name the individual team members in response to this question? There is no need to name individuals at this stage. We will not expect to name resources at any stage and expect supplier to identify the appropriate skilled resources to deliver the outcomes defined in any SOW issued following contract signature.
42. In response to the questions in section A (e.g. A4: Have immediate capacity to supply Test Engineer/QA Testers with experience of both automation testing and manual testing, across browsers, devices and assistive technologies 1.25%), are you expecting suppliers to respond with anything other than a confirmation that we have resources with the necessary skills with availability from contract start onwards? For example, do you need evidence of similar engagements with other clients for each role/individual? Responses are limited to 100 words and should include a detailed response to fully address the requirement raised.
43. In an earlier response, you indicate that "The ETL Developer & BI Developer may need SC clearance depending on the work package/SoW they are working on. For other roles there is no requirement for SC clearance."
To clarify, are you therefore looking for suppliers to confirm in response to question B3 that only the individuals who will perform these roles have SC or do you wish to know the SC level of other resources as well?
The ETL Developer & BI Developer may need SC clearance depending on the work package/SoW they are working on. For other roles there is no requirement for SC clearance.
44. Is the estimated budget for a 12 month SOW or 24 month? The estimated budget will cover the whole of the 24 month period, not just the first SOW.
45. Re. the “Immediate capacity to provide…” style of questions A3 – A16, the normal DOS Stage 1 evidence is mini descriptions of existing evidence but this style of working implies that you are only interested if the immediately available staff of those role types have that specific experience to evidence. Is that correct? Given that the advert mentions that different SOWs will be used throughout this does not feel like the right evidence to ask for, could we instead provide evidence of being able to rapidly provide resources of the types you request? Whilst responses are limited to 100 words you are encouraged to include a detailed response to fully address the requirement raised as you see fit.
46. For the questions that mention multiple technologies, are we able to use multiple examples within our 100 word responses? Yes, responses are limited to 100 words and should include a detailed response to fully address the requirement raised.
47. Will the installation and configuration of the Debt Management COTS Package continue to be supported by FICO? Yes, Internal DWP staff supported by FICO professional services will do the installation and configuration of the Debt Manager COTS
48. Will remote working of team members be supported where required by the supplier? The team is an Agile team and hence co-location is needed for better collaboration. However DWP is flexible for 1 day working remotely as long as it does not impact the delivery. The remote days will be discussed and agreed in advance.
49. When are you targeting to take the Debt Management COTS Package delivery through GDS Alpha assessment? The current aspirational plan is March'2020
50. Will the supplier teams be working alongside internal DWP teams towards the specified outcomes? Depending of the deliverable outcomes and skills required, it may be a mixed team
51. Will DWP sponsor SC for team members? Yes if needed. The requirement is - ETL / MI developers may need SC depending on their SoW scope and the level of personal information they will have access to for delivering the outcome.
52. When are you targeting to take the Citizen Facing Portal deliveries through GDS Alpha assessment? The Citizen Facing Portal have already passed GDS Alpha Assessment
53. Will the existing internal squads remain on the project? Yes no change for existing squads
54. Would the selected supplier benefit from having experience of designing, configuring and implementing FICO debt management software, with particular reference to the project lifecycle of FICO DM11? If so, how are you planning on assessing that knowledge/capability during this procurement process? The DDSP scope delivery requirement is for an end to end solution and service transformation with self serve capability. FICO DM11 is only one component of the full solution.
55. Essential skills and experience A14: the need for ETL developers. Can you advise which ETL tool is the current tool of choice? At present we use SAP Data Services but the aspiration is to move to a strategic ETL tool which is pending Design Authority approval. We may take an approach to continue SAP Data Services as a tactical tool for MVP. The SoW will define which ETL skills required.
56. Is it preferable for the supplier to have existing clients or relevant case studies for debt management and collections expertise? No, suppliers will be assessed on responses provided to the requirements raised.