The Bank of England

Cloud build partner

Incomplete applications

41
Incomplete applications
36 SME, 5 large

Completed applications

46
Completed applications
18 SME, 28 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 22 January 2020
Deadline for asking questions Wednesday 29 January 2020 at 11:59pm GMT
Closing date for applications Wednesday 5 February 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Bank of England requires an experienced partner to assist in design, construction and assurance of a modern, fit for purpose cloud environment.
Latest start date Wednesday 1 April 2020
Expected contract length The targeted length for the new contract is 2 years
Location London
Organisation the work is for The Bank of England
Budget range Supplier to propose payment approach. Please note this should be based against deliverables and outcomes in agreement with the Bank throughout the engagement. Any submission will be evaluated using a value for money methodology.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Bank of England’s mission is to promote the good of the people of the United Kingdom by maintaining monetary and financial stability. The Bank of England is working on its strategic plan ‘One Bank, One Mission’ which provides an ambitious agenda to transform the institution to take full advantage of the Bank’s expanded policy responsibilities. It will create a single, unified institution – One Bank – that will maximise its impact by working together across all its functions.

The Bank is embarking on a new journey and looking to understand in more detail how the benefits of cloud services (public) could be secured.

The Bank enjoys utilising existing hosting services as well and SaaS thanks to the Transformational programmes of One Bank Services Transformation and our Data Centre initiative. The Bank wants to access the capabilities provided by public cloud services, including the flexibility of platforms and infrastructure as a service (PaaS, IaaS), in order to be able to deliver the right environment to match the requirements of the Bank’s business now and in the future.
Problem to be solved The Bank is seeking to improve and build upon existing capability in order to better understand best practice of identifying, configuring and delivering the optimal service that our business expects and so this opportunity is to provision these initial services to set us up for ongoing success.

This is a step change for the way the Bank has hosted services in the past, but with advances in security and vendor offerings such that the Bank can see real benefits to its operations.

Additionally, it is anticipated that this new operating model and approach will further improve legacy items within the estate that could be considered candidates for Cloud Adoption.
Who the users are and what they need to do • Development and project teams from across the Bank requiring a cloud environment to develop, test and deploy code, on-boarding stakeholders, training and support.
• Security teams: understand how the cloud will integrate to existing operational processes such as the existing and well established Security Operations Centre
• Corporate Governance team: understand how optimising use of digital tools and governance as code will implement information governance compliance so staff are empowered to collaborate safely and securely.
Early market engagement The Bank Technology team have considered existing services in the market and the characteristics of a successful delivery of a hybrid infrastructure (one that is Public Cloud, Private Cloud and internally hosted).

The team have spoken to cloud providers, cloud consultants and peers within other Public Sector functions. This engagement represents the outcome of those activities.
Any work that’s already been done Nothing as yet.
Existing team The successful bidder will be required to work with Bank staff and other suppliers’ representatives.

Interaction and collaborative working will be required with other suppliers who are providing contracted services within other areas of the Bank.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place • Bank of England. Threadneedle St, London EC2R 8AH
• Some travel may be required to other sites and supplier locations. Where resources are based at a BoE location within M25, and where infrequent travel is required to sites outside of M25, reasonable onward travel expenses will be paid, in line with BoE travel policy (excluding subsistence).
Working arrangements • The supplier will be required to collaboratively work on site up to 5 days per week to allow sufficient stakeholder engagement and support to be provided, some remote working may be possible and can be arranged ad-hoc.
• Supplier costs must be inclusive of all travel time and expenses.
Security clearance All staff must have SC security clearance. Staff not in current possession of SC security clearance must be willing to undergo and capable of achieving SC security clearance.

All staff must attest to the Bank of England code prior to starting work.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of creating requirements to inform a Technology strategy. Provide an example of your experience of having delivered a Technology Strategy document, including how you measured the benefits and success
  • Experience in user research, including having delivered engagement workshops with different levels of an organisation
  • Evidence of delivering though a complete life cycle, a public cloud PaaS to a large organisation (with over 10 digital delivery teams hosted on the platform)
  • Experience of developing, maintaining and operating complex operational tooling, including Kubernetes.
  • Have demonstrable experience of setting best practices and policies, especially around microservice architecture
  • Have demonstrable engagement with the devops community (for example, pull requests, industry conferences, meetups, existing relationships, partnerships or accreditations with major cloud vendors etc.)
  • Have demonstrable experience of collaborative working and professional services with a client's ‘in-house’ teams, particularly those with limited experience of Agile, in Discovery and iterative development
Nice-to-have skills and experience
  • Any general certifications (ISO 9001, ISO27001, Cyber Essentials).
  • Experience of delivering and operating PaaS across multiple cloud providers
  • Experience of delivering a PaaS to over 100+ developers
  • Experience of developing in Angular, Golang, Java, Python, C#
  • Certified Kubernetes Administrator (CKA) qualifications and other certifications, and the organisation recognised as a Kubernetes Certified Service Provider
  • Microsoft certified Azure engineers
  • Cisco certified engineers
  • Experience of delivering to the GDS service standard

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • How they will deliver
  • How the approach meets user needs
  • How quickly and the process for handover mobilisation
  • Team structures
  • Team and organisation capability
  • Technical capability as demonstrated in their written examples and required at interview
  • Added value
  • Identification of risks and plans to mitigate them
  • Assumptions and dependencies
Cultural fit criteria
Payment approach Capped time and materials
Additional assessment methods
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can you confirm if there is any additional information relating to this requirement as the additional information section is blank. PART 1 PART 1:
• We believe this service sits outside of IR35 but for the avoidance of doubt will be assessed in line with Bank Policy upon award.
• Additional terms and conditions Individual statements of work may be arranged on a fixed price, T&M or capped T&M basis. Travel expenses in line with BoE Travel Policy (excluding subsistence).
2. Can you confirm if there is any additional information relating to this requirement as the additional information section is blank. PART 2 PART 2:
• It is currently planned that the environment developed will be operated on a BAU basis by a supplier procured as part of an independent tender to complete in Q3/Q4 2020. The future procurement will be conducted in an open, honest and transparent manner in line with Government legislation.
• There is no incumbent supplier.
3. Can you confirm if there is any additional information relating to this requirement as the additional information section is blank. PART 3 PART 3:
• The bank will host a full day session for the short listed suppliers to attend where we will under NDA provide project specific detail and provide opportunity for questions to be asked, responses which we’re unable to respond to on the day will be circulated to all attendees prior to presentations and proposals.
• This session is targeted to be held on 21/02/2020, subject to confirmation. It is recommended that shortlisted suppliers attend this session.
4. Please confirm the associated budgetary figures (for example, excluding T&S) We anticipate engagement with the successful provider of approximately 24 months of work at agreed rates.
5. Please confirm and convey any full-time equivalent (FTE) expectations, if any No current expectation around FTE numbers.
6. Are there incumbent suppliers? If so who are they? There is no incumbent supplier
7. What's the procurement timeline? We currently anticipate contract award at the end of March.
8. Is SC needed? If so, can you sponsor it for right candidates? All staff must have SC security clearance. Staff not in current possession of SC security clearance must be willing to undergo and capable of achieving SC security clearance. All staff must attest to the Bank of England code prior to starting work.
9. How many people do you expect us to supply and their roles, please? We do not have specific expectations around the appropriate number of FTEs.
10. Please can you provide the expected budget for this service? We anticipate engagement with the successful provider of approximately 24 months of work at agreed rates.
11. Is there a reason not to use the GDS GOV PaaS? This may be possible at least in part for some services, we’d expect the cloud build partner to consider this along with helping the bank exercise other PaaS, SaaS and IaaS commercial offerings.
12. Does Bank of England support an "Ask it Once" policy with suppliers to reduce the compliance burden related to pre-qualification? If so, will data on tiscreport.org be used for non-financial compliance checks for this tender? Yes the bank will host a full day session for the shortlisted suppliers to attend where we will under NDA provide project specific detail and provide opportunity for questions to be asked, responses which we’re unable to respond to on the day will be circulated to all attendees prior to presentations and proposals.
This session is targeted to be held on 21/02/2020, subject to confirmation. It is recommended that shortlisted suppliers attend this session.
13. Please can you clarify what the bank hope to purchase. The requirement discusses PaaS and IaaS, but goes on to place Public Cloud, Private Cloud and "on premise" solutions into the same category. eg renting a car Vs owning a car. Other aspects of this ITT imply BofE owned hardware with us supplying ad-hoc technical staff to work fulltime at BoE premises. This is not PaaS. Our definition of “anything as a service” is that the supplier owns, operates and houses everything. Then manages it from anywhere. BoE end uses only have "over the wire" access, pay for the facility. PART1: The requirement for being on site is predominately for engaging with BoE delivery teams so that what is delivered is used and supported. All the users mentioned are on site in Threadneedle Street. Given that BoE operates a predominately on-premise estate today we expect that it will take some time to work with the relevant teams to deliver the cloud strategy. This programme of work is as much about research and engagement as it is about technical delivery.
14. Please can you clarify what the bank hope to purchase. The requirement discusses PaaS and IaaS, but goes on to place Public Cloud, Private Cloud and "on premise" solutions into the same category. eg renting a car Vs owning a car. Other aspects of this ITT imply BofE owned hardware with us supplying ad-hoc technical staff to work fulltime at BoE premises. This is not PaaS. Our definition of “anything as a service” is that the supplier owns, operates and houses everything. Then manages it from anywhere. BoE end uses only have "over the wire" access, pay for the facility. PART2: The relationship we expect to have is that BoE will own the underlying relationship with a major cloud vendor and the supplier awarded on this will be building/deploying PaaS tooling along with accompanying governance, strategy, guard-rails, and enablement for the bank users.
15. Earlier-Question-Part 2.
So if this is truly ""Something as a Service"", ( PaaS or IaaS ), the supplier could, in theory and as the limiting case, meet the delivery by providing on-site project management to collate requirements and agree the specification. The service being built off-site using supplier provided ""as a service"" infrastructure. Technical staff would of course attend in support of requirements gathering and specification agreement tasks.
If the above statement isn't true, and the BofE needs technical staff for works which can only be done on-prem, then the BoE is looking for the provision of staff.
Please confirm.
Your first statement/suggestion is largely true, the predominant reason for expecting an on-prem presence is collaboration (for example but not limited to: requirements gathering, presenting strategy, working with an existing delivery team to help them migrate services to the delivered PaaS). To that end we expect it to be presented as a "Something as a service" and support to the application delivery teams. There may also be some tasks that for security/regulatory/compliance reasons can currently only be carried out on site. Your question was quite complex, please ask further questions if we have missed or misunderstood anything.
16. Regarding the question 'Experience of developing in Angular, Golang, Java, Python, C#', please can you clarify if suppliers are allowed to use multiple examples within our 100 word response? Yes - the same applies to all responses (please play to your strengths). i.e. you can describe depth or breadth or a mix thereof in your word count limit.
17. Has the public cloud provider been selected already? We will likely be targeting Azure in the first instance though will consider other public cloud offerings. We are looking to the awarded supplier to recommend our initial presence on a single cloud provider basis and take us through to a longer term, multi-cloud setup where we can take advantage of the best that each vendor has to offer.
18. Are we utilising Technology Strategy to reference Cloud Strategy specifically or a more holistic Technology Strategy? We acknowledge that reaping the benefits and cost savings attached to the cloud requires more than just an exercise in lift and shift. We recognise that the journey requires a holistic change of behaviour and changes to how we deliver technology at an operational level. In your response we're looking to your experience of delivering a technology strategy / operating model - this doesn't necessarily have to be within the confines of cloud adoption. We are primarily interested in understanding how you have delivered strategic operating models and measured their success.
19. Will you consider consortium bids? Subject to receiving clarification on any compliance related considerations, in principal we would consider consortium bids. Any consortium bid would have to make clear the mechanics of the proposed relationship between the Bank and the consortium partners.
20. We would like to know which areas of cisco technologies certified engineers are required.
Could you please clarify the above?
Our on-premise estate predominantly consists of Cisco Hyperflex Hyperconverged infrastructure. A broad range of Cisco related certifications would be beneficial for any supplier in order to demonstrate an understanding of our current technologies and inform migration and integration strategies between this estate and the cloud.
21. Re "Evidence of Experience of developing in Angular, Golang, Java, Python, C#", is this in the context of application migration / modernisation / development or is it related to the deployment and management of infrastructure as code? Mostly migration, though some components might need to be developed as part of the PaaS delivery. We encourage suppliers to play to their strengths and describe their expertise.
22. Has the high level architecture and design already been completed for the Cloud platforms? No - we anticipate that this will be delivered/decided as part of the resulting implementation programme.
23. Have the Cloud platform software components already been selected? No - we anticipate that this will be delivered/decided as part of the resulting implementation programme.
24. Have the Cloud providers already been selected? We will likely be targeting Azure in the first instance though will consider other public cloud offerings. We are looking to the awarded supplier to recommend our initial presence on a single cloud provider basis and take us through to a longer term, multi-cloud setup where we can take advantage of the best that each vendor has to offer.
25. Is the scope of this work package (and the written proposal) limited to discovery or does it include design, build and operate packages? We expect the proposal to cover discovery, design and build.
26. Which Cloud providers have the Bank spoken to already? At least Azure, Google and Amazon.
27. Will the winner of this piece of work be precluded from the competition to supply the solution? No, it will be awarded as a fair procurement ("without fear or favour").
28. We recognise that Cisco do supply cloud appliances, but could you please elaborate why “Cisco certified engineers” is a nice-to-have? Our on-premise estate predominantly consists of Cisco Hyperflex Hyperconverged infrastructure. A broad range of Cisco related certifications would be beneficial for any supplier in order to demonstrate an understanding of our current technologies and inform migration and integration strategies between this estate and the cloud.
29. Please can you share details of the One Bank Services Transformation and Data Centres initiatives mentioned in ‘About the work’ section and how this opportunity relates to that. The Bank has published some detail on this on its website, more detail will be available to shortlisted suppliers under NDA.
30. Within the ‘problem to be solved section’ you refer to the Bank’s new operating model; please can you share how well defined this is? The Bank recognises that an appropriate 'Cloud Operating Model' is an essential component of any large scale cloud migration or journey and by extension the delivery of this model is an essential component of the resulting implementation programme that will follow this tender. Further detail will be available to shortlisted suppliers under NDA.
31. For existing applications that may be migrated to this new platform:
Can you describe a typical current infrastructure and deployment model?
Can you describe the ways of working, team set up and how deployments are currently managed?
The Bank has many applications with varying ways of deploying and managing the infrastructure. Many of the Bank's existing applications will inevitably require transformation to be 'cloud-ready'. More detail will be available to shortlisted suppliers under NDA.
32. What level of cloud-native application delivery experience do the expected delivery teams possess? What experience of working with platforms have they had? The Bank has not yet delivered any 'cloud native' applications. We are looking to the awarded supplier to advise the Bank and its staff in this area.
33. What experience does the security team have in working with teams delivery could native applications using Continuous Delivery? The Bank has not yet delivered any 'cloud native' applications. We are looking to the awarded supplier to advise the Bank and its staff in this area.
34. Has the Bank already selected a provider for public cloud services? We will likely be targeting Azure in the first instance though will consider other public cloud offerings. We are looking to the awarded supplier to recommend our initial presence on a single cloud provider basis and take us through to a longer term, multi-cloud setup where we can take advantage of the best that each vendor has to offer.
35. Regarding technology strategy referred to throughout the ‘about the work’ section, is the scope of the strategy expected to be purely technology, or inclusive of the wider elements of an IT Strategy and as such include the approach to address the operating model, processes, people, information requirements etc to ensure the value from the technology implementation is realised ? The strategy will need to be approached holistically - covering everything that the Bank needs inorder to get us from our purely mature on-premise infrastructure to a position where we are able to leverage the best of what cloud can offer. Addressing operations, processes, people and information is recognised as being key to a successful cloud model.
36. Relating to the statement: ‘Experience of developing, maintaining and operating complex operational tooling, including Kubernetes’. Is the experience referred to engineering capabilities or the ability to architect/design solutions? The refers to the full stack from design through to delivery.
37. What is the rationale for the use of Kubernetes as a solution? Is there any scope to recommend alternative approaches? The Bank will be leveraging Kubernetes on-prem, we will however expect the awarded supplier to advise without boundary on the best approach for each problem space (so SaaS, serverless and others may be viable options).
38. Relating to the statement: ‘Evidence of delivering through a complete life cycle, a public cloud PaaS to a large organisation’, is the scope of the statements technology only, or inclusive of the wider elements of the operating model such as processes, organisation and information? Inclusive of (and to an extent focussed on) the wider elements - the Bank recognises that delivering this level of change requires not just technical transformation but organisational transformation.
39. You've specified Kubernetes as an essential requirement, could we base our examples on similar deployment systems? The Bank will be leveraging Kubernetes on-prem, we will however expect the awarded supplier to advise without boundary on the best approach for each problem space (so SaaS, serverless and others may be viable options).
40. For reference which part of the Bank of England does this project apply to? E.g. BPFR / FSSR / FMI? It is a cross cutting capability.
41. We would like to understand more about your development organisation, particularly, what are the number of developers you have, what are your plans to grow the team, is everyone co-located, and where are they based? Also, what is the size of typical project teams. This is largely in flux right now with several new programmes underway and due to start this year. More detail in this area will be available to shortlisted suppliers under NDA.
42. Please confirm if you will re-develop applications natively for the cloud or prefer to migrate applications from legacy services. Is it anticipated that application migration services will be required? Many of the Bank's existing applications will inevitably require transformation to be 'cloud-ready' - we will expect the appointed supplier to advise on strategy in this space. More detail will be available to shortlisted suppliers under NDA.
43. Which applications require modernisation, how many per technology? Many of the Bank's existing applications will inevitably require transformation to be 'cloud-ready' - we will expect the awarded supplier to advise on strategy in this space. More detail will be available to shortlisted suppliers under NDA.
44. Is there a classification framework in place detailing which applications can be moved, and, if in scope, which applications are public cloud viable, and which ones can only be hosted internally. There are some services that have been immediately highlighted as 'viable for public cloud', though we will be looking to the awarded supplier to advise on strategy and inform on mitigations to perceived risk which we expect will inform, change and develop the analysis that has already taken place.
45. We understand AZURE is the preferred cloud platforms for Public Cloud. As this is a hybrid request, what is the preference for Private Cloud? Has the landing zone(s) for Private & Public been created/started for this project? There is no preference per-se for private cloud, some services will run on private cloud, others are viable for public cloud migration. We expect the awarded supplier to work with internal Bank resources to help define this. In terms of landing zones, they exist but we anticipate the awarded supplier may advise to overhaul them.
46. Regarding cloud application patterns, is a burst to cloud capability important for internally hosted applications? This may be a feature we would like to consider, we expected the awarded supplier to advise on the best strategies for our user needs and enable them accordingly.
47. Do you have a reference architecture or other such framework for applications running across multiple clouds? We are looking to the awarded supplier to advise on this.
48. In order to support a vibrant development environment, has consideration been given to developer sandboxes? This is something we would expect the supplier would provide as part of the build phase in order to satisfy that user group's needs
49. Please could you give more details of your application security policies and operations? More detail will be available to shortlisted suppliers under NDA.
50. As part of this engagement is it envisioned that training of colleagues is a requirement? Specifically around agile ways of working, devops, and key technologies. Yes, we expect this would be required in order to satisfy the needs of the programme.
51. What business outcomes are you expecting to achieve and in what timeframe? Reduced operational costs with more rapid and streamlined assured delivery. This is a step change for the bank so we will be looking to the awarded supplier to advise on timescales and full requirements to get there.
52. Do you require your partner to perform any regulated functions? Is this likely to change in the future? This largely depends on the services that are elected to migrate to public cloud, which we are looking to the awarded supplier to advise on.
53. Can you please share your risk: innovation need: appetite – how important is enablement of innovation relative to stability of service? We are looking to the awarded supplier to advise on this in consultation with internal Bank teams so that the Bank strike the right balance on this.
54. Has the Operating Model for Cloud and its Governance required been defined, agreed and if not is it in scope for this project to manage approvals, compliance, security and cost control? The design and rollout of a new Cloud Operating Model is in scope for this work - we are looking to the awarded supplier to advise on this, though we would expect these to be codified and not require operational manual approvals where possible.
55. How is the Bank of England currently consuming cloud? The Bank is currently predominantly on-premise, there is no significant consumption of cloud, we are looking to the awarded supplier to develop this.
56. Does the bank already have any production workloads in service in the cloud? The Bank is currently predominantly on-premise, there is no significant consumption of cloud, we are looking to the awarded supplier to develop this.
57. Only Azure is mentioned in the background information, is there any anticipation of a multi-cloud strategy? We will likely be targeting Azure in the first instance though will consider other public cloud offerings. We are looking to the awarded supplier to recommend our initial presence on a single cloud provider basis and take us through to a longer term, multi-cloud setup where we can take advantage of the best that each vendor has to offer.
58. Do you expect that the selected supplier will provide a full team or do you plan to mix your and supplier personnel within one team? We expect the supplier to work very closely with our permaneant and contingent staff, it may be desirable to mix for some statements of work. We expect the awarded supplier to advise on this.
59. Is there any particular reason that you need Azure certified engineers more than say, AWS certified engineers? We will likely be targeting Azure in the first instance though will consider other public cloud offerings. We are looking to the awarded supplier to recommend our initial presence on a single cloud provider basis and take us through to a longer term, multi-cloud setup where we can take advantage of the best that each vendor has to offer.
60. What security standards do you require for your Public Cloud Availability Zones? We expect the awarded supplier to advise on the standards and mitigations required to address the pertinent risks. Details on existing security standards may be shared with shortlisted suppliers under NDA.
61. What classification of protectively marked data will be hosted in the Public Cloud IaaS/PaaS? Official, Secret and or Top Secret? The bank being an independent body does not use HMG security classifications for it's own data. We expect the awarded supplier to advise on the standards and mitigations required to address the risks
62. What application architectures do you envisage commissioning or migrating to the Public Cloud Availability Zones, is this limited to contemporary microservices based applications or would legacy application patterns be considered as well? The Bank has many applications with varying ways of deploying and managing the infrastructure. Many of the Bank's existing applications will inevitably require transformation to be 'cloud-ready'. More detail will be available to shortlisted suppliers under NDA.
63. Does experience delivering and operating PaaS across multiple cloud providers mean "experience delivering and operating a consistent PaaS simultaneously deployed across multiple providers as part of a single logical system" or "experience having delivered/operated PaaS on different cloud providers as part of a number of discrete system deliveries". In essence, either are viable. We are looking to the awarded supplier to advise on what is the best strategy to achieve this, which we anticipate will likely be somewhere in the spectrum of a single unified logical system or a collection of wholly different systems dependant on the underlying provider/infrastructure.
64. Can we use the Bank as a referenceable example client throughout the Tender? If this question is asking whether work already done with the Bank can be referenced in the submission for this work, then yes this is permissible. If this question is asking whether the supplier can use the Bank as a referenceable example client elsewhere this would need further discussion with our internal teams.
65. If the transition state is a hybrid cloud capability (on-premise + public cloud), would the chosen Supplier be fully responsible for both the Cloud and On-Premise infrastructure? Or would the Supplier share on-premise infrastructure management with existing on-premise teams? If split responsibilities, what are they and how long does BoE see any full Cloud transition to be? We currently anticipate the bank would be responsible for the on-prem though we will look to the awarded supplier to advise largely on design so that the users are well supported in both. Realistically the Bank will for the long term always have an on-prem presence for security and regulatory reasons.
66. Are there any indicative timescales for the Discovery phase and subsequent Alpha and Beta phases? Has the user research for the Discovery or Alpha phase already commenced? The Bank being an independent body does not currently subscribe to the GDS service standard and lifecycles, we stated 'discovery' since this relates closest to our current phase. In essence we anticipate an iterative and user research driven approach towards delivery. We will be looking to the awarded supplier to advise on measurable KPIs, timescales and phased delivery where appropriate based on their experience and expertise.