MOD

700164314 - User Researcher for Military Service Records Beta

Incomplete applications

19
Incomplete applications
19 SME, 0 large

Completed applications

22
Completed applications
19 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 16 January 2020
Deadline for asking questions Monday 20 January 2020 at 11:59pm GMT
Closing date for applications Thursday 23 January 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work User Researcher for Beta phases of the Request a Service Record Project. Responsible for identifying user needs and influencing service design to meet them. Will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard.
Latest start date Wednesday 16 December 2020
Expected contract length 65 days plus optional 35 days
Location No specific location, eg they can work remotely
Organisation the work is for MOD
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The user researcher will support the service manager to ensure that MOD meets its business objectives for enhancing access to historic military service records
The user researcher will join a team which includes Service manager, Delivery manager,Delivery manager,Technical architect and developer.
The User Researcher will be expected to work with Subject matter experts from MOD Disclosure Branches, Policy Leads and members of the public including key user groups for example, geaneologists.
What the specialist will work on User Researcher to work on Request a Historic Service Record Project. Deliverables; identify and engage users (including associated digital users) ; develop, document and exploit personas and user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations and content development through Beta product development cycles. Ensure compliance with Government Digital Service Standards and GDS Design Manual. Attendance at Service Standard Assessments.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Remote working with travel to York or London and other locations if needed.
Working arrangements A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need).
The role is suitable for remote working but there may be travel involved to York, Portsmouth, London or any other regions of the country. Travel expenses outside of the base locations will be covered.
Security clearance SC clearance is required

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Cabinet Office (CO) Travel and Subsistence policy will apply. All expenses must be pre-agreed between the parties and must comply with the CO T&S policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of agile working alongside a developer and technical architect using user centred design practices to ensure user stories and user research are at the heart of product design.
  • Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes.
  • Experience of Mapping user journeys and creating personas.
  • Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders.
  • Experience creating and delivering user research sessions and workshops.
  • Experience using analytics , research and insights to make improvements that meet user needs.
  • Experience Delivering outputs in line with Government Digital Service Standard.
  • Ability to Identify isers and potential users of specific, niche services in the public domain (particularly those similar to the military service) and securing their participation in user research.
  • Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up.
  • Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction.
Nice-to-have skills and experience
  • Understanding of Government Digital Service Design principles.
  • Experience designing services for GOV.UK.
  • Experience working in multidisciplinary agile teams.
  • Experience of attending GDS Assessments and meeting the criteria for these assessments.

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 6
Cultural fit criteria
  • Be transparent and collaborative when making decisions.
  • Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team.
  • Create and maintain an agile working environment.
  • Take responsibility for their work.
  • Can work with clients with low technical expertise.
  • Able to challenge the staus quo and use persuasion skills to achieve business buy -in.
  • Have a no blame culture and encourage people to learn from their mistakes.
  • Bring agile mindset and principles into pratice.
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Do you have an incumbent in place There is no incumbent
2. Is there a current incumbent There is no incumbent
3. The latest start date given is Wednesday 16 December 2020, please confirm what this should be. The latest start date should be February 2020
4. Can the authority please confirm the start date of Wednesday 16th December is correct The latest start date should be February 2020
5. Can the authority confirm if the day rate or at lest a range of rates please Not available
6. What is the maximum budget for this task Not available
7. Please can you confirm the preferred start date The latest start date should be February 2020
8. When is the expected start date The latest start date should be February 2020
9. Can the authority please confirm the IR35 status of the role The role has been assessed as being outside IR35 Intermediaries Legislation
10. Can the authority please confirm the start date as 16 Dec 2020 The latest start date should be February 2020
11. Please can you confirm IR35 status as start date is currently 16 th Dec 2020 The role has been assessed as being outside IR35 Intermediaries Legislation
12. Is the start date of 16th December 2020 correct The latest start date should be February 2020
13. Would you sponsor a renewal of a candidate's SC clearance if it has lapsed Yes
14. The spec mentioned the latest start date is 16th Dec 2020 is this correct and what is the earliest you can start the candidate The latest should be February 2020
15. Is there an incumbent in place currently There is no incumbent
16. Please can you confirm if the role is outside IR35 The role has been assessed as being outside IR35 Intermediaries Legislation
17. Can you confirm an ideal start date The latest start date should be February 2020
18. Will the Cabinet Office Support the SC clearance process for the right candidate yes
19. Could you please provide an idea of the budget for this role Not available
20. Is this inside or outside IR35 The role has been assessed as being outside IR35 Intermediaries Legislation
21. The latest start date is specified as 16/12/20. Can you clarify if this correct The latest start date should be February 2020
22. May we please find out if your start date is correct - 16th Dec 2020 The latest start date should be February 2020
23. May we please find out your start date is correct? 16th Dec 2020 The latest start date should be February 2020
24. Would you be able to sponsor a renewal for a candidate's SC clearance if it had recently lapsed Yes
25. The spec mentioned the latest start date is : Wednesday 16th December 2020. Is this correct and what is the earliest you can the candidate start ? The latest date should be February 2020
26. Is there an incumbent in place currently no
27. Please can you confirm if the role is Outside IR35 The role has been assessed as being outside IR35 Intermediaries Legislation
28. Can you please confirm an ideal start date The latest start date should be February 2020
29. What is the IR35 status The role has been assessed as being outside IR35 Intermediaries Legislation
30. Will the Cabinet Office support the SC clearance process for the right candidate Yes
31. Can you please provide an idea of the budget for this role Not available
32. Is this inside or outside IR35 The role has been assessed as outside IR35 Intermediaries Legoslation
33. The latest start date is specified as 16/12/20. Please can you clarify if this is correct The latest start date should be February 2020
34. Do we have an incumbent in place There is no incumbent
35. What is the maximum budget for this task Not available
36. Is there a current incumbent There is no incumbent
37. The latest start date given is Wednesday 16 December 2020, please confirm that this is correct The latest start date should be February 2020
38. Can you please confirm the start date of Wednesday 16 December is correct The latest start date should be February 2020
39. Please can you confirm the latest start date The latest start date should be February 2020
40. When is the expected start date The latest start date should be February 2020
41. Can the authority please confirm the IR35 status for this role The role has been assessed as outside IR35 Intermediaries Legislateion
42. Can the Authority please confirm the start date as the 16 Dec 2020 this would appear to be an extremely long lead in time to work The latest start date should be February 2020
43. Please can you confirm the IR35 status and start date as currently is 16th December 2020 The role has been assessed as being outside IR35 Intermediaries Legislation
44. Is the start date of the 16th December 2020 correct The latest start date should be February 2020
45. Could you please clarify the starting date? It says Wednesday 16 December 2020 but that seems a long way away The latest start date should be February 2020
46. Is there an incumbent supplier working in the role There is no incumbent
47. Is there an incumbent supplier currently working in this role There is no incumbent
48. What is the IR35 status for this role The role has been assessed as being outside IR35 Intermediaries Legislation
49. Have you budgeted for particular day rate? If not, do you know what SFIA level you are looking for We are looking for SFIA level 4 of higher
50. Has any supplier already been working with you on the project and if you have they been asked to put forward for this role There is no incumbent