Awarded to North Highland

Start date: Monday 1 June 2020
Value: £2,600,000
Company size: large
HM Land Registry

Business Analysis Capability Partner

12 Incomplete applications

11 SME, 1 large

19 Completed applications

14 SME, 5 large

Important dates

Friday 21 February 2020
Deadline for asking questions
Friday 28 February 2020 at 11:59pm GMT
Closing date for applications
Friday 6 March 2020 at 11:59pm GMT


Summary of the work
HM Land Registry are looking for a partner specialising in Business Analysis, to deliver digital service development, transforming and continuously improve user-centred land registration and support services. This partnership will build Business Analysis knowledge and capability within the organisation.
Latest start date
Monday 4 May 2020
Expected contract length
2 yr contract term
South West England
Organisation the work is for
HM Land Registry
Budget range
Budget approval is subject to Cabinet Office spending controls, service assessments and HM Land Registry governance.
A pipeline of activity is foreseen over the next 24 months, with an indicative budget against the requirements for this capability being approx £2.6m, but that scope could expand or contract.
Each SOW will be assigned a set cost to enable tracking
HM Land Registry does not commit to any minimum or maximum spend at this point.

About the work

Why the work is being done
To help HM Land Registry to: deliver Business Analysis capability working within the Business Analysis Practice as part of the DDaT Directorate to research, define and document requirements which accurately reflect the needs of HM Land Registry’s internal business units, external customers and contribute to a culture of evidence-based decision-making. The organisation is currently implementing an aggressive change programme impacting many areas of the business, ranging from delivering a new CRM solution to the digital transformation of our legacy casework systems. The supplier will work closely and collaboratively with HM Land Registry’s in-house team to enable effective knowledge transfer, ensuring any future services can be maintained by HM Land Registry staff.
Problem to be solved
HM Land Registry requires a partner to support our established Business Analysis capability on our transformational change programme:
Capability - There is a need to increase Business Analysis capabilities to assist in defining outcomes based on user needs and evidence. The Business Analysis function must be able to support a range of projects from inception through to live phases. Opportunities for shadowing and knowledge transfer are essential.
Capacity - There is a need to react quickly to ensure we have the right people with the right skills to support the right teams. It is essential for any Supplier to be able to be able to rapidly identify, remedy or replace if an issue occurs. This is essential to ensure continuity in terms of key deliverables.
We currently have 22 Agile teams, most of which will require some Business Analysis resource. We aim to meet this need by using a combination of internal and external resource. Business Analyst's under this contract may either be working alone or alongside an existing HMLR Business Analyst. The type of project will determine this need but it is essential individuals are able to work under either situation.
Who the users are and what they need to do
Some of our key user groups include:
• Land Registry Internal caseworkers
• External Business to Business Customers (Conveyancers)
• External Business to Business Customers (Financial Institutions)
• Central Functions (HR and Finance)
• Users of published data sets
Early market engagement
HM Land Registry has a large Transformation programme in train. This opportunity forms part of the ongoing evolution of the resourcing model for that Portfolio. We have previously advertised for Delivery Partnerships to support individual programmes within the portfolio. We will be advertising a range of Capability-based contracts over the coming months to provide support across the whole portfolio.
Any work that’s already been done
HM Land Registry has a large digital delivery programme in progress, with a number of services in live and beta phases and a prioritised roadmap of other services in inception, discovery, and alpha phases. We have already completed significant user research and business analysis with key user groups; Business Analysis capability should therefore seek to build on this existing knowledge and develop where appropriate.
Existing team
The existing Business Analysis internal team consists of 28 Business Analysts working across three locations, Plymouth, Peterborough and Croydon in a range of roles from Apprentice to Lead Practitioner. The team work closely with other disciplines as part of an agile delivery team, or with key stakeholders carrying out procurements. There is a strong community of practice which focuses on skills, training, best practice and the role of the Business Analyst within the organisation.
Current phase
Not applicable

Work setup

Address where the work will take place
For any given SoW the delivery is highly likely to be based in Plymouth, Devon. Travel may be required to other HM Land Registry offices, and other UK-wide locations to conduct analysis.
The primary base will be detailed in each SoW and expenses will not form part of the cost unless the supplier is asked to work from a secondary location during the execution of the work relating to the SoW.
Working arrangements
Suppliers will typically work in multidisciplinary service teams and will be expected to collaborate across the team and with stakeholders in other parts of the HM Land Registry business, e.g. operational managers.
It is expected that resource will be on-site at the HMLR location (specified in the SoW) for the majority of time.
Security clearance
HM Land Registry requires all supplier staff to have baseline personnel security standard clearance (BPSS). There may be a requirement for some of the work to require security clearance checks. This will be detailed in the statement of work.

Additional information

Additional terms and conditions
Standard Framework and Call Off Terms and Conditions apply Any expenses shall be submitted in line with HM Land Registry standard T&S policy. Primary work location stated in SoW will not attract expenses. Contract and Vendor Management will form a key part of governance and suppliers will be expected to co-operate in a manner that fosters healthy working relationships and quality delivery.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of successfully providing business analysis on high-profile large-scale change programmes including digital services and SaaS implementation projects.
  • Have employees who have extensive practical experience of working within agile methodologies, leading on requirements for large scale agile delivery and developing high standard business analysis artefacts.
  • Demonstrate experience in providing skills across various business analyst roles including Junior, Senior, and Specialists where required.
  • Demonstrate experience of working in partnerships with organisations to understand capability and capacity needs and ensure the right skills are delivered and effectively embedded.
  • Demonstrate experience of showing flexibility in meeting client demands including providing individual/ teams at short notice.
  • Demonstrate experience of providing training in the Business Analysis discipline to increase client capability, including hosting and supporting learning and development events.
  • Demonstrate experience of effective knowledge transfer relevant to work undertaken.
  • Your organisation promotes a collaborative culture and you can demonstrate where you have successfully worked as part of a multi supplier team.
Nice-to-have skills and experience
  • Prior experience of working in a government setting
  • Have assisted in the set-up of a business analysis communities of practice
  • Experience of working in a Land Registration or property sector environment

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Quality: How you ensure commitment to the quality of the deliverables, outcomes and resources and ability to rapidly identify, remedy or replace if an issue occurs.
  • Delivery: Your method for measuring and maintaining speed of delivery, including your approach to supporting the drafting of SoW’s that capture clear deliverables and take accountability for achieving these deliverables.
  • Capability: Your approach to upskilling an organisation and building capability
  • Innovation and Organisation: Your approach to identifying and assessing opportunities within the organisation and securing the appropriately skilled resource to meet the deliverables.
  • Capacity: Your ability and approach to deploy multiple resources at customer locations specifically in the South West
  • Accountability: Your approach to managing your resources on site as part of a multi-vendor, multi-disciplinary environment, taking accountability for achieving deliverables
Cultural fit criteria
  • Collaborating in a team : Demonstrates effective collaboration with multiple organisational stakeholders and multiple vendor personnel in order to achieve successful outcomes for both the organisation and users
  • Collaboration across teams: Proactively collaborate across multi-disciplinary agile teams in order to deliver transformational end to end services that work for users.
  • Knowledge Transfer: Demonstrates a clear process for transferring knowledge to permanent staff within a client organisation
  • Stakeholder Management: Ability to manage stakeholder and create harmony, be able to explain technical detail to non-technical people, and non-technical detail to technical people.
  • Learning and Development: Demonstrates effective methods of upskilling Business Analysts in an organisation.
  • Continuous Improvement: Reinforce a culture of continuous improvement and iteration in all teams.
  • User Centricity: Champion the value of user research, user-centred design, and evidence-based decision making
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Hello, is there a current supplier providing this service?
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
2. Do you have any incumbent or preferred supplier in mind because the question "experience with land registry or property related" clearly rules out most of the suppliers? Is this valid query as part of DOS Norms because we understand from ccs it should be open
This criteria is a nice to have and not essential. Suppliers would not be ruled out if they were unable to meet this criteria. It is not essential that suppliers have worked with HM Land Registry in the past, but having experience in land registration or a property sector environment may be useful as your team may be able to bring additional insights and experience to bear on the engagement.
3. How many business analysts do you expect to concurrently resource based on the roadmap? What do you expect the average duration of these roles to be?
We anticipate that there will be up to 20 business analysts working across a number of programmes. The average duration is anticipated to be between 6 & 12 months, depending on the project
4. Who from your team will be scoring applications for this opportunity and what positions do they hold?
Responses will be reviewed by members of the Senior Management structure involved in either using or managing the account and relationship.
5. Please can you provide details of what the next steps are following this initial application i.e. deadlines for the written proposal/if there will be an interview, and the respective dates?
Stage 1 will be to assess supplier responses.
We will then invite suppliers to submit a written proposal for response after 2 weeks, followed by supporting presentation. Presentation dates are expected to be in early April. Fixed dates will be shared with the shortlisted suppliers at the point of notification of shortlisting.
6. Could you confirm that, by “capped time and materials”, you are just referring to your having an overall budget cap and not that you are expecting the successful supplier to take on commercial risk, given your collaborative, multi-supplier, team structure?
Capped time and material relates to the overall contract value. The pricing mechanism for the SOW’s may vary from the overall contract pricing mechanism. This will depend on the deliverables set out in each SOW and could be capped time and materials, time and materials or fixed cost.