Description of your participants
To be specified at start of each round
Participants may be from the following groups:
● People accessing health services from different demographics
● People with a specific health condition
● People with experience of a particular situation e.g. waiting over 2 weeks to receive test results
● Children and young people (aged 8-25)
● Vulnerable, hard to reach groups
● Currently living in England from a spread of locations, age groups, ethnicities, disabilities and genders including trans people
● Some of the topics we are working on include mental health, outpatients and maternity
Health professionals and staff
● Clinical staff working in specific health service in the NHS (e.g. mental health service, GP practice, hospital)
● Non-clinical staff supporting delivery of service (e.g. admin team, health care assistants, managers)
Participants should not:
● Have taken part in user research in the last 3 months
● Work for a central government body or know anyone who may have a stake in the project
Consent and data
● All participants must give informed consent ahead of the research and be informed of NHSX privacy notice
● Should be prepared to be recorded (audio/video/photograph) depending on research method
Assisted digital and accessibility requirements
We will likely need at least 2 participants in each research round of research with:
Mild access needs (cognitive, motor, visual or hearing)
Severe access needs (cognitive, motor, visual or hearing)
Low digital skills and less confidence online
-Recruiting participants for regular user research activities. This may include (but is not limited to) in-depth interviews, contextual research, site visits, home visits, diary studies, card sorting, co-design workshops, usability testing and surveys
-Managing the screening process to ensure participants meet specific criteria. This may include (but is not limited to) their experience with a particular health service/demographics/employment status/age/gender /disability
-Sharing information sheets and collecting informed consent in appropriate format using NHSX consent forms
-Booking participants to allocated research slots
-Sending invitations to the research/reminders and joining instructions
-Sending necessary follow-up emails e.g. support leaflet/feedback/survey on their experience taking part
The research will take place in different locations across England. This may include (but is not limited to) contextual site visits in GP practices, hospitals or health centres. In-depth interviews in participant's homes, co-design workshops and testing ideas in community centres, schools or research labs.
The team is based in London and Leeds, but will travel to appropriate locations for user research depending on the needs of the research.
Access restrictions at location
Number of research rounds
To be defined at the start of each project. Budgeted for 21 rounds of research.
Number of participants a round
To be defined at the start of each project.
Usually 6 participants per round.
How often research will happen
We will have regular user research activities taking place across different projects at one time.
User research will happen at least once every sprint in every project team. There are currently 3 live projects.
Evening or weekend research
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
All suppliers will be asked to provide a written proposal.