Awarded to LHi Group Ltd

Start date: Monday 2 March 2020
Value: £139,150
Company size: SME
National Institute for Health and Care Excellence (NICE)

Web Operations Engineer

10 Incomplete applications

9 SME, 1 large

21 Completed applications

19 SME, 2 large

Important dates

Friday 10 January 2020
Deadline for asking questions
Friday 17 January 2020 at 11:59pm GMT
Closing date for applications
Friday 24 January 2020 at 11:59pm GMT


Specialist role
Web operations engineer
Summary of the work
The WebOps Engineer will work with the Digital Services team to provide support to existing services and infrastructure.
Latest start date
Wednesday 26 February 2020
Expected contract length
Up to 1 year
North West England
Organisation the work is for
National Institute for Health and Care Excellence (NICE)
Maximum day rate
£500 (excl. VAT) and including all fees

About the work

Early market engagement
Who the specialist will work with
Digital Services is a team of c. 60 digital professionals that design, develop and maintain NICE’s portfolio of digital services including the NICE website, Pathways and NICE Evidence Services.
What the specialist will work on
1. Provide support and operational input to the existing WebOps team.
2. Provide support to developer and tester requests.
3. Work with the team to identify opportunites for automation and optimisation.
4. Provide documentation on configuration and changes.
5. Support the existing backlog.

Work setup

Address where the work will take place
National Institute for Health and Care Excellence (NICE)
Level 1A, City Tower
Piccadilly Plaza
M1 4BT
Working arrangements
Based onsite in our Manchester office. We would consider a maximum of 1 day a week working from home and 4 days in the office.
Security clearance

Additional information

Additional terms and conditions
Additional clause will be added to govern using the NICE servers and not allowing any data on personal laptops/equipment.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience with AWS.
  • Operational management of Windows servers, delivery a complex web application stack.
  • An understanding of application deployment strategies, continuous integration and version control.
  • Experience debugging a complex, multi-server service in a high availability environment.
  • Strong critical, analytical and problem-solving abilities.
  • Experience working within an Agile development environment.
  • Administering common databases like SQL Server, MySQL and MongoDB.
Nice-to-have skills and experience
  • Experience with Azure.
  • Experience with VMWare and VDI.
  • Operational management of Linux servers, delivering a complex web application stack.
  • Knowledge of Docker and Rancher.
  • Experience of CI/CD tools such as Octopus or Jenkins.

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Collaborative working, sharing knowledge with NICE.
  • Transparent and shared decision-making.
  • Proactive approach to problem sharing.
  • Learning culture, adopting lessons learned.
Additional assessment methods
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is the role inside ir35?
Our pre-engagement test performed on the HMRC employment tool is indicating that this is outside of IR35. However, HMRC have recently updated this test and certain questions can only be answered once we are in contract with an individual as they are about the Worker themselves. Therefore the test will need to be re-run at that point. NICE cannot take any responsibility should the test result differ from the pre-engagement test.
2. Could you confirm if there is an incumbent in place please?
No, this is a new requirement
3. Fee change
NICE has reviewed the budget allocated to this contract and has agreed to raise the daily rate up to £550 per day depending on experience.
4. Would you consider remote working or based in your London office?
We can allow 1 day remote working, the other 4 days must be based in our Manchester office.