Home Office - Data Services & Analytics

Infrastructure and Cloud Platforms Support- Data Services & Analytics

Incomplete applications

23
Incomplete applications
18 SME, 5 large

Completed applications

17
Completed applications
12 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 8 January 2020
Deadline for asking questions Wednesday 15 January 2020 at 11:59pm GMT
Closing date for applications Wednesday 22 January 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Home Office’s Data Services and Analytics (DSA) unit runs physical infrastructure and cloud services for a range of intensive data applications. DSA requires migration of all residual services from physical infrastructure, to the public cloud, and operational support for both during the transition, plus additional support on cloud thereafter.
Latest start date Wednesday 1 April 2020
Expected contract length
Location London
Organisation the work is for Home Office - Data Services & Analytics
Budget range Fixed price
Time and materials
Capped time and materials

£1000 (exc VAT) day rate cap to apply. Responses to include maximum billed day rate.
Shortlisted suppliers to propose flexible approach to delivering a value for money, with a proposed fixed price for a period of 24 months, for an initial 8 FTE, as a guide.
No minimum volume commitment.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done DSA have an established on-premise data centre and have commenced migration of a number of services to the public cloud. This work is designed to primarily support: data centre BAU support, continued development and cloud migration and automation.
The service required is to complete the cloud transition alongside other design and build work from other teams. During transition the Supplier must maintain both the physical and cloud infrastructure until transition is concluded, third quarter 2020. Knowledge must be transferred to and retained by Home Office and other partners.
The supplier will provide ongoing support for cloud after transition is complete.
Problem to be solved DSA operate a number of secure, data intensive services using: GreenPlum, BigMatch, Oracle, physical networks, SAN storage; cloud: Redshift, Kubernetes, EC2, Kafka, S3. Code assets include Python and Java. The security requirements are OFFICIAL with extensive SENSITIVE content.
Though significant cloud migration has been completed, some remains in the data centre, to be safely migrated. The data centre is of the order of hundreds of servers and terabytes storage.
There are numerous product and support teams already in play with blended civil service and supplier participants. Agile methods are used in line with GOV.UK Technology Code of Practice as usual.
Who the users are and what they need to do Internally you will directly engage Developers, Technical Architects, DBA’s, Delivery and Product Managers.
Externally users are from various Home Office departments including Home Office enterprise service managed infrastructure.
Early market engagement
Any work that’s already been done On-premise data centre supporting a mix of developer, data science and data engineers has been established for 4 years.
Work has been conducted which has resulted in an accredited cloud platform. The work has resulted in a number of large systems being migrated and undergoing transition into live service.
Existing team The team consists of 8 multi skilled resources, providing a blended mix of experienced traditional data centre and cloud skills. The team is moving off from Jan to March 2020.
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Work will be carried out from a Home Office location primarily in Croydon as required and in Suppliers offices.
Working arrangements The team will work to agile principles and methodologies in step with other teams. Work will be tracked and monitored on Jira and Confluence. Adherence to DSA and HO security governance and standards is mandatory.
Expenses outside the M25 will be payable in accordance with the Home Office Travel (no Subsistence) policy.
The team will work from the base location as required, Monday to Friday 09:00 – 17:00. Participation in stand-ups, planning sessions, show & tells and retrospectives as required. 24 by 7 on-call support arrangements may be introduced during the contract duration. (separate rate card).
Security clearance Minimum of SC level security clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Statements of work will be agreed periodically with the supplier on a fixed price, capped, or T&M basis with agreed deliverables.
Standard DOS framework and call-off terms and conditions.
Resources cannot charge more than 100 working days in any consecutive 6 months or more than 200 days in a year.
Expenses outside the M25 will be payable in accordance with the Home Office Travel (no Subsistence) policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Proven experience of both on-premise and cloud security design to OFFICAL level with significant SENSITIVE content, or equivalent; holding required gravitas to engage senior security accreditors 10%
  • Proven experience maintaining physical infrastructure including firewalls, network switches, SAN and servers in a complex environment 10%
  • Proven experience migrating from physical environments to AWS cloud solutions including dual running transition periods and decommissioning 10%
  • Proven experience designing, continuously deploying and operating significant AWS infrastructures in multi-team environments, including availability and protective monitoring 10%
  • Proven experience delivering services to GOV.UK Technology Code of Practice principles, or equivalent, in a large public organisation or ones of equivalent scale 5%
Nice-to-have skills and experience
  • Experience designing, deploying to and operating Kubernetes clusters with Java and Python payloads 7%
  • Experience designing and operating Redshift databases including during DMS data sync and dual running 7%
  • Experience designing and operating S3 stores and Kafka streaming solutions 5%
  • Experience of deployment and management on Cisco based Unified Compute Systems 5%
  • Experience of design, build, testing and diagnosis across a range of Microsoft server products 3%
  • Experience of design, build, testing and diagnosis of Windows & Linux authentication and authorisation products 3%
  • Experience of on premise storage systems - SAN capacity planning and monitoring, specification, installation and administration 5%
  • On-premise backup systems hardware and software solutions design, build, testing and diagnosis across range of popular supplier solutions 5%
  • Relevant professional certification for the technologies outlined within the organisation and proposed team 5%
  • Third line support arrangements for 24 by seven support of infrastructure and services 5%

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • Technical skill and ability
  • Mobilisation approach
  • Proposed team and CVs
  • Value for money and commercial flexibility
Cultural fit criteria
  • Ability to work collaboratively and effectively in a multi-supplier environment.
  • Be innovative and promote ideas and suggestions as applicable.
  • Ability to provide knowledge-transfer and share best practice.
  • Ability to maintain a no-blame culture and encourage people to learn from their mistakes.
  • Blend quickly and efficiently into existing working methodology, whilst promoting and implementing continual improvements to raise delivery level maturity required for live services.
  • Have excellent communication skills with staff at all levels of the organisation.
  • Willing to take responsibility for their work.
  • Focus on achieving value for money in all activities.
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Will the organisation support SC clearance for the right team? The Home Office is willing to sponsor as many of the winning supplier’s staff through SC clearance as is reasonable to meet the requirement.
2. Is there a current or preferred incumbent? There is no incumbent supplier, and there is no preferred supplier. This is a competition open to all bidders that can fulfil the requirements.
3. Is it expected the team to be allocated onsite or the work can be also done remotely? Work will be carried out from a Home Office location primarily in Croydon, on site (Currently Croydon Lunar House).
4. Is the migration of a number of services to the public cloud being delivered by the Home Office itself or with a third-party supplier? The migration will be delivered by Home Office DSA Infrastructure team and third-party suppliers.
5. What is the expected contract length? More detail will be given at the RFI stage, but the DOS framework allows for contract terms of up to 2 years.
6. What's the procurement timeline? The shortlist notifications are currently planned to be sent out by 1st Feb 2020. The RFI stage will give further details to timelines, but notifications are planned by w/c 2nd March 2020. The Home Office reserves the right to change the timeline as necessary.
7. Do you offer remote work (full or partial) for this opportunity? Work will be carried out from a Home Office location primarily in Croydon, on site (currently Croydon Lunar House).
8. What physical infrastructure is it today that will need continued operational support and what Operational support is required? More information will be given at the RFI stage. Physical infrastructure is in place consisting of Servers, SAN’s, Firewalls, Network Switches and desktops.
9. Why is the existing team moving off in the model of service transition? Home Office CCL contract rules stating 2 year maximum contract length.
10. Who old the is the current systems and what flavours are there? More information will be given at the RFI stage. The current system is six years old, the Alpha system is built with a range of mixed legacy hardware.
11. What does dual running mean, is it both are synced are they running at the same time and then effectively swapped over at a point in time? More information will be given at the RFI Stage. Part of the system is synced, most of the systems are running separately.
12. Can you please advise what the percentages allocated to the Skills/Experience are for? Is the intention for the responses to be taken into consideration as part of the overall evaluation weighting and if so, what percentage will be attributed to them? Technical competence accounts for 60% in this shortlist evaluation.
The same criteria will be present in the RFI, but further information may be required.
13. The requirement states that work will be carried out at Home Office premises and Supplier offices. Would it be acceptable for support work to be largely carried out remotely from supplier offices while project activities such as cloud migration are primarily carried out at Home Office locations? No, all work to be carried out on site, there is no remote access to the Alpha system.
14. Do you expect the same applications running in the physical DC’s to be migrated to the cloud or are you willing to look at other data analytics tools? There will be changes. The ability, willingness to consider or provide information on data analytics tools is outside of the scope of this procurement.
15. Can you please advise what the percentages allocated to the Skills/Experience are for? Is the intention for the responses to be taken into consideration as part of the overall evaluation weighting and if so, what percentage will be attributed to them? Technical competence accounts for 60% in this shortlist evaluation.
The same criteria will be present in the RFI, but further information may be required.
16. The requirement states that work will be carried out at Home Office premises and Supplier offices. Would it be acceptable for support work to be largely carried out remotely from supplier offices while project activities such as cloud migration are primarily carried out at Home Office locations? No, all work to be carried out on site, there is no remote access to the Alpha system.
17. As the data has sensitive content, will there be limitations on how and where the data will be stored? Yes
18. Will this project expect the remainder of the data to be migrated to the same cloud provider? This procurement is for a team to support the current infrastructure, cloud transition and cloud support thereafter. The cloud hosting is outside of the scope of this procurement and as such further information will not be given at this stage.
19. Are all major cloud providers in scope to be used for this project? This procurement is for a team to support the current infrastructure, cloud transition and cloud support thereafter. The cloud hosting is outside of the scope of this procurement and as such further information will not be given at this stage.
20. What percentage of the existing physical data centre and existing public cloud environments are managed using CI/CD automation? CI/CD automation is relatively small now this will increase significantly during the migration period.
21. What percentage of the existing physical data centre and existing public cloud environments are managed using CI/CD automation? CI/CD automation is relatively small now this will increase significantly during the migration period.
22. Will the supplier be responsible for the deployment of all infrastructure and applications in all environments, or will other teams (product teams, engineers etc) be responsible for building and deploying their own resources within the environment? Other teams are involved with the delivery of products and applications on the environment.
23. Are remote working/support capabilities in place for data centre and public cloud environments? We do not have a remote solution.
24. Will the chosen supplier need to provide a Security Assurance/Governance function for accreditation as part of the service? The requirement is asking for a security consultant, part of the duty will be managing the scope and the engagement of any ITHC accreditation for all infrastructure deployments.
25. Is the migration to the public cloud by Q3 2020 detailed in an existing plan? This is in progress.
26. How long will the physical data centre be intended to run for? This is not yet confirmed. It will be dependent on all services being migrated.
27. What are the KT arrangements with the existing team – what period will the incoming supplier and the existing team overlap? This is not yet confirmed but will be dependent on supplier onboarding and time to award this procurement.