This opportunity is closed for applications

The deadline was Friday 28 October 2016
Department of Business, Energy and Industrial Strategy.

OR-0004 Small Business Commissioner/Payment Duty Register Alpha/Beta Usability Testing Recruitment

0 Incomplete applications

4 Completed applications

4 SME, 0 large

Important dates

Friday 14 October 2016
Deadline for asking questions
Friday 21 October 2016 at 11:59pm GMT
Closing date for applications
Friday 28 October 2016 at 11:59pm GMT


Summary of the work
We require a supplier partner a series of participant recruitment projects that will deliver at least 10 rounds of user research with approx. 12 participants per round. Participants will include decision-makers who work in finance, accounting or credit-control; from small to large businesses; across the UK.
Research dates
The first round of research will most likely take place on 8,9 & 12 Dec 2016
Organisation the work is for
Department of Business, Energy and Industrial Strategy.
Budget range
Target budget for this recruitment is £250-400 per session with 12 per round. Price is important to us.

About the work

Early market engagement

About the research

Description of your participants
3 participants/round
0-49 employees
Participant must be Owner/Director/Head involved in managing payments/credit control.
Has been seriously affected by late payment/similar issues.
Spread: industries; employees (0-49); countries (England/N.Ireland/Scotland/Wales)
Exclude: grocery businesses that supply the top-10 supermarkets; top-10 supermarkets; construction-related businesses

3 participants/round.
50-249 employees + other criteria.
Participant must be a decision-making for issues relating to payment terms and credit control.
Nice-to-have: spread of businesses who have/not signed up to ""Prompt Payment Code"".
Same spreads/exclusions as small businesses.

3 participants/round.
250-5000 employees + other criteria.
Aside from size, identical to medium businesses.

3 participants/round
5000+ employees and other criteria
Aside from size, identical to medium businesses

3 participants/round
Journalists should be UK business journalists, industry journalists (e.g. accountancy age) and/or writers for intermediaries.
Intermediaries include industry bodies and organisations that have an interest in ethical payment terms for small businesses.
A list of intermediaries will be provided.
Participants must have active interest in issues regarding Small Business Commissioner, Prompt Payment and/or ""Duty to report"".

Must not have done research in 3months
Must be willing to be recorded
Recruiter must verify user can do Google Hangouts Screensharing in-session.
Assisted digital and accessibility requirements
We have a remit to do research with both types of users, but we have not yet made clear plans. We expect to do this internally at BEIS, separately from the Recruitment Agency. However, as a "nice-to-have optional requirement", if the Recruitment Agency has skills and experience working with Assisted Digital users, we may wish to expand their brief to help us with that.
Research plan
We are running an agile development project in 2 week sprints. We expect to run a round of user research in most sprints. However, there may be times when we skip a sprint or slightly change the dates to accommodate annual leave or sickness.
Research location
Google Hangouts with screensharing & video.
Participants located in England, Wales, Scotland and Northern Ireland.

Face-to-face in central London research facility.
Participants will be located within reach of London

Interviews will take place entirely on the telephone
Participants themselves will be located in England, Wales, Scotland and Northern Ireland.

Interviews will take place face-to-face at the interviewee's place of work
Participants themselves will be located in England, Wales, Scotland and Northern Ireland.
Access restrictions at location
Number of research rounds
An initial 10 rounds rising to a possible 40 rounds over the term of the contract
Number of participants per round
12 participants per round. 3 days, 4 sessions per day. 90 minutes per session.
How often research will happen
Further rounds will occur roughly every fortnight, with some gaps. Thusrday Friday & Monday (tbc).
Evening or weekend research

Additional information

Additional terms and conditions
"Please note that BEIS cannot be associated with the offering or provision of incentives, i.e. no cash, gifts or rewards can be described as offered or provided by BEIS. The BEIS team also cannot handle incentives.

Incentives must be provided and fulfilled by the recruitment agency and incorporated in the recruitment costs. "

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Ability to recruit users for remote usability testing (including briefing and checking)
  • Ability to recruit users for face to face usability testing
  • Ability to recruit users for phone interviews
  • Ability tor recruit users for field (on site workplace) interviews.
  • Ability to reach participants in hard-to-reach senior decision-making roles in businesses in different countries of the UK (England, Wales, Scotland, Nothern Ireland) and in different industries.
  • Ability to manage and deliver incentives, if you deem necessary, for the recruit.
  • Provision of a single point of contact to work with BEIS throughout the engagement.
  • Point of contact to reliably respond to communications by email or phone within 1 hour to 1 day (depending on the scenario).
  • Once the brief is set up, supplier must be able to complete recruitment recruit ideally within a 1-2 week window.
  • Arrange and manage participants, ensuring their attendance at the research.
Nice-to-have skills and experience
  • Ability to recruit "Assisted Digital" participants within our user groups
  • Ability to recruit for face-to-face in-depth interviews (mostly in London but perhaps in other population centers e.g. Glasgow)
  • Ability to provide a research lab, set up for usability testing (in London)
  • If recruiting for face-to-face interviews, the ability to provide a person to "meet & greet" participants at the research location and show them into the research sessions.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • The proposed approach and methodology for recruitment (broken down by essential and nice-to-have skills, as detailed in previous sections of this document).
  • Identification of risks
  • Proposed approach to manage risks
  • Timeframes
  • Cost breakdown for each of the four indicative quotes (quote #1, #2, #3 & #4). Please ensure incentives & incentive handling are incuded in the quotes.
Assessment methods
  • Written proposal
  • Interview
Evaluation weighting

Technical competence






Questions asked by suppliers

1. Do you have a deadline by which all of the research needs to be completed? Is this flexible?
All of the research within discovery and Alpha will need to be finished in order to allow for a Private beta launch in April 2017.
2. Will you provide an individual brief for each round? How far in advance of each round can you confirm the format of the session, locations and type/volume of participants?
There will be a structure to the entire alpha with regular testing happening bi-weekly. This will be communicated once the contract is awarded. This will include format, location, number of participants. Which kind of participant will be communicated closer to the time but within an agreed timeframe. We do reserve the right to change our minds about the before mentioned criteria but expect to work with the supplier to achieve these.