Awarded to Deloitte LLP

Start date: Wednesday 4 March 2020
Value: £84,450
Company size: large
Department for Business, Energy and Industrial Strategy (BEIS)

DDaT19318 - Regulation Navigator Project

9 Incomplete applications

7 SME, 2 large

27 Completed applications

18 SME, 9 large

Important dates

Monday 6 January 2020
Deadline for asking questions
Monday 13 January 2020 at 11:59pm GMT
Closing date for applications
Monday 20 January 2020 at 11:59pm GMT


Summary of the work
We are looking to find a supplier to deliver our Discovery phase research for the Digital Regulation Navigator project. Currently it is too hard for businesses to find out what regulation applies to them. This work is to uncover user needs behind this problem so we can design appropriate solutions.
Latest start date
Wednesday 4 March 2020
Expected contract length
6-8 week discovery phase with an exit arrangement
South East England
Organisation the work is for
Department for Business, Energy and Industrial Strategy (BEIS)
Budget range
The total maximum value of this contract shall not exceed £85,000.00 excluding VAT

About the work

Why the work is being done
Within the Better Regulation Executive’s (BRE) white paper “Regulation for the Fourth Industrial Revolution” is a commitment to explore the need for an easier way for small/innovative businesses and those with business ideas to identify what regulation applies to them. BRE also seeks to assess whether/how to assist businesses in initiating contact with relevant regulators.

This project is part of a wider proposal to ensure the UK is committed to delivering a world-leading, innovation-friendly regulatory system. Evidence suggests it is currently too hard for businesses to find regulatory information.

Any solution that we would develop in order to help businesses should be built around strong user needs. Currently there is an evidence gap around what barriers businesses face when attempting to navigate the regulatory landscape, and whether businesses need a specific service or tool to overcome such barriers.

This tender is for a Discovery phase using agile working to uncover what needs and barriers businesses have in getting access to regulatory information. We seek to identify what the users are trying to achieve, where the existing issues are, and to help design and develop solutions that are based on evidence from a wide range of businesses.
Problem to be solved
We have some limited anecdotal evidence that it is currently difficult for businesses to find out which regulations apply to them. We seek to provide a way to unify regulatory information, making it far easier for companies to get this regulatory information themselves. We are particularly interested in the problems faced by small companies as they often rely on non-expert staff to get this information.

We do not yet have detailed information about what businesses would need/want/find useful to improve their ease of access to regulatory information. We seek to get these insights from user needs research in this Discovery phase.

This project should give us the information needed to decide whether there are currently any barriers for businesses in getting relevant regulatory information and whether a (potentially digital) solution is needed. To design an effective solution to any barriers identified, we also need to be able to understand businesses’ journeys when seeking regulatory information, how businesses currently identify what regulation applies to them and what tools they currently use to get this information.
To help us make the case for change/intervention in this area we need a clear identification of the problem from a robust methodology.
Who the users are and what they need to do
We currently think the following groups could be users of any service we create:

• Innovative businesses (probably SMEs or smaller)
• Smaller businesses (Sub-SME official threshold)
• People with an idea for a business (pre-start-up)
• Overseas companies looking to invest in the UK

From previous research done in BRE on SMEs and regulation we know that many SMEs outsource regulatory compliance functions to external regulatory intermediaries/consultants or get this advice from angel investors. Other businesses may have a member of staff acting as a compliance agent. These groups would be important user groups for this work.

Similarly, from previous research we also know that there are industry regulatory experts or academics who may have particular expertise in the regulatory field on how businesses deal with regulations and obtaining regulatory information. It would be worthwhile including these stakeholders in any methodological approach.
Early market engagement
Any work that’s already been done
Existing team
Currently we have a small team of civil servants working on this project, who have progressed it to this stage. The successful bidder will be working with:

• A policy project lead
• The senior responsible owner (SRO) for the project
• An economist analytical lead
• Supporting officers

Each of the above people currently work on this project part-time, however the policy project lead will be spending the majority of their time on this requirement during the Discovery phase.
Current phase

Work setup

Address where the work will take place
This project will be mostly conducted in your own offices with visits to our central London departmental site, 1 Victoria Street SW1H 0ET. We could co-locate with your proposed team 1 day a week for face to face meetings such as show and tells and for making key decisions and quality assurance on the work. Depending on where you are based this could either be at our site or yours.
Working arrangements
We would want the team to be primarily based in your normal offices, however we could accommodate you for 1 day a week.
Security clearance
BPSS clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Detail what experience you team has had of working to the Service Standard, including Service Design Manual, Technology Code of Practice and wider industry standards (3%)
  • Demonstrate your experience of delivering successful user needs research for Government (2%)
  • Demonstrate your experience of working with public sector teams, particularly those with no/limited experience of Agile, in Discovery and iterative development (3%)
  • Demonstrate your experience of working with SMEs and micro-businesses as users (3%)
  • Detail how your team has successfully delivered robust qualitative findings through mediums such as interviews and focus groups (3%)
  • Demonstrate how your team has skills in developing own topic guides, scripts and materials for facilitating workshops deferring final decisions to the BRE team. (1%)
  • What experience your team has in distilling outcomes from user needs led Discovery research into findings/conclusions choosing appropriate ways to represent these, ensuring successful delivery of user needs. (3%)
  • Demonstrate experience in being able to recruit a diverse yet relevant set of users/other groups such as SMEs, microbusinesses, academics, industry regulatory experts, compliance officers and angel investors. (1%)
Nice-to-have skills and experience
Detail your experience of working within business regulation as a topic (1%)

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Demonstrate how your proposed team’s technical expertise, solution, approach and methodology will ensure the successful delivery of this project. (9%)
  • Provide details of the key risk and a plan for mitigating against them (4%)
  • Demonstrate how your team’s approach and solution will develop robust user needs. (9%)
  • Project plan and timescales proposed for the work (7%)
  • Proposed team structure and staff experience (7%)
  • Knowledge transfer into BRE (4%)
Cultural fit criteria
  • Pursue a transparent and collaborative way of working with BRE staff (4%)
  • Refer to BRE staff for key decisions and quality control of work (4%)
  • Demonstrate how you will share your knowledge with existing staff (4%)
  • Challenge assumptions and status quo (4%)
  • Approach for working with existing BRE staff (4%)
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Latest start date
The commencement of the services is scheduled for 04/03/2020 in accordance with the published requirements. However, this is subject to change should there be any delays in the procurement process.
2. Procurement timeframe
The anticipated procurement timeframes are as follows:
30 Jan 2020 – Notification of shortlisting outcome
6 Feb 2020– Written proposal deadline
11 Feb 2020 – Presentations
25 Feb 2020 – Notification of award outcome
3. Technical Competence Criteria
The technical competence section included within the above requirements has been allocated 20% of the overall technical competence weighting for the shortlisting stage.

The remaining 40% for technical competence will be allocated to the assessment stage. Further information on this will be shared with shortlisted bidders.
4. Due to a limited character limit within the digital marketplace, please see the additional provided information regarding our requirement:
• Depending on the nature of the proposed methodology and ways of working of the winning bidder the suppler may either be a data processor with BEIS being the data controller or a joint controller with BEIS. This will be decided as part of the contract award process.

• We do not have a set number of stakeholders in mind but will leave it to suppliers to outline a target in their bids, and their rationale for choosing that figure. The number chosen should be sufficient to gather a wide range of viewpoints and reveal trends across sectors.
5. Due to a limited character limit within the digital marketplace, please see the additional provided information regarding our requirement:
• By the end of the Discovery Phase we would like to have a strong enough understanding of users’ needs that we could begin to narrow down possible solutions. This would include an understanding of whether or not there is consensus amongst firms that a digital solution would be desirable.

• If there is any requirement have access to office space for conducting interviews BEIS can arrange for this as a special mention but should not be the standard way of working.
6. Due to a limited character limit within the digital marketplace, please see the additional provided information regarding our requirement:
• Suppliers are to outline their preferred research methodology. We expect the rationale for the chosen methodology to be clearly outlined within the bid.
7. In Q6, please could you confirm what you mean by "developing own topic guides, scripts and materials for facilitating workshops? Does this mean developing guides/scripts/material for workshops to hand over to BEIS to run user research, or does it mean developing guides/scripts/material for running user research workshops?
We would want the winning supplier to run the workshops, interviews, focus groups etc for this Discovery phase and to recruit the participants for these activities. We would expect the winning supplier to take a lead in developing guides/scripts/materials for the activities mentioned above but we would expect to contribute to the development of these materials and to agree final documents.
8. To what extent is this a tender for a research and marketing organisation or a technology-led one that is familiar with the Discovery process in creating solutions to recognised problems?
The type of organisation who bids for this requirement is completely open. The overriding factor is if the bidder feels that they have the appropriate skills-set within their organisation. We would like the winning bidder to be experienced with running Discovery work yielding robust findings that would meet GDS standards and principles.
9. Will the Department (BEIS) assist in indentifying current users/customers for interview and testing, as recruiting from the wider market without assistance from BEIS would be much less efficient and may fail to include relevant or statistically representative user types, leading to a less effectivie solution?
We can help the winning supplier with identifying typology of user groups to recruit. We would however want the supplier to recruit users from these groups themselves. The ability to do this is part of our essential criteria for applications. We do have some networks and contacts which may prove useful in doing this.
10. Would you get marked down if you used the same example for two different questions?
The same example can be used for different questions as long as the example you are choosing to use meets the criteria for that particular question. We would prefer for suppliers to take the oportunity to show the range of success and relevant experience they have had in the past. It is fine to use the same example for 1 or two questions but ideally not more than this.
11. It seems from the ITT there is an interest in business experience across sectors. Based on the anecdotal evidence mentioned in the ITT, are there sectors that we are particularly interested in?
As mentioned in the ITT, what we create will need to work for a wide range of sectors however our focus is on smaller, more innovative and new businesses or people with business ideas across the economy.
12. Following the question above, what would be an adequate respresentative sample size for research? Do you have any sample size preferences you can share?
As with other methodological choices, this is for the suppliers to determine and justify. The results should be meaningful and we will need to take on board views from across the UK. It is for the suppliers to determine what sample size is suitable within the allocated budget based on their experience.
13. Is this tool for just for England and Wales or does it include Scotland and Northern Ireland?
At the moment the intention is to make this tool for the whole of UK
14. On the ITT, under the essential skills and experience section, it says "Detail how your team has successfully delivered robust qualitative findings through mediums such as interviews and focus groups (3%)". Does this mean we are expected to use focus groups and interviews?
We are keen for suppliers to suggest own methods and explain why. The mention of interviews and focus groups is just an example.
15. The solution described is open ended, are we working towards a digital solution?
Since we are just starting our Discovery phase, we are open to all possibilities and will be lead by the user needs generated by this Discovery. It could be there is not enough of a problem to do anything. Or it could be a (non-)digital solution is the best based on user needs. We would like the Discovery to suggest most appropriate ways forwards based on user needs.