Awarded to Lucid Support Services Ltd

Start date: Thursday 27 February 2020
Value: £90,000
Company size: SME
Department for Digital, Culture, Media & Sport

End user Compute engineer

3 Incomplete applications

3 SME, 0 large

6 Completed applications

6 SME, 0 large

Important dates

Monday 23 December 2019
Deadline for asking questions
Wednesday 25 December 2019 at 11:59pm GMT
Closing date for applications
Monday 30 December 2019 at 11:59pm GMT


Specialist role
Data engineer
Summary of the work
The Department for Digital, Culture, Media & Sport is looking for an experienced EUC engineer to help support the department deliver its ambitious IT Transformation programme in 2020. The programme broadly looks to renew exsisting infrastructure, devices and services, across a user base of c.1400.
Latest start date
Monday 13 January 2020
Expected contract length
12 months
Organisation the work is for
Department for Digital, Culture, Media & Sport
Maximum day rate
@£350 subject to experience

About the work

Early market engagement
Who the specialist will work with
Role reports to the Head, IT, and will work across the IT team, working closely with Workstream/ Delivery leads.
What the specialist will work on
Build/Prep all devices to be rolled out
Deployment of laptops and Mobile phones to end users
Early life support / Basic end user training/orientation
Generally support all migration activities

Work setup

Address where the work will take place
100 Parliament Street
Working arrangements
Work will be customer interacting and will require a presence onsite 5 days a week, this may vary based on actual activity and where face to face interaction is required
Security clearance
Must hold a valid SC clearance

Additional information

Additional terms and conditions
standard contract T&Cs

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Workspace One (UEM) experience
  • Windows 10 Build, deploy & support
  • Mac OS Build & deploy & support
  • Must hold Valid SC clearance
  • Understanding of Support models and workflows
  • Service NOW experience
Nice-to-have skills and experience
Experience of Working With NCSC EUC guidelines

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Be comfortable standing up for their discipline
  • Can work with clients with low technical expertise
Additional assessment methods
  • Reference
  • Interview
  • Scenario or test
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Does the £350 include Agency fee's?
the published day rate includes any associated agency fees but excludes VAT.
2. Is there an incumbent for this opportunity?
This is a new role in the team and there is no current incumbent
3. In or out of IR35?
This is a new role to help support the delivery of the IT transformation programme all tax queries are the responsibility of the named sponsor. DCMS has completed its due diligence on the role and has deemed it outside of scope of IR35.
4. The budget seems low, especially for SC cleared candidates. Are you able to increase this?
The requirement clearly states the budget and this is in line with the SFIA rate card.
5. What is the schedule for shortlisting and interview for this role?
Candidates will be shortlisted and notified on the 2nd January, with interviews scheduled from the 3rd January.