This opportunity is closed for applications

The deadline was Thursday 23 January 2020
NHS England and NHS Improvement (working as a single organisation)

Build, development and support of NHS England and NHS Improvement website

11 Incomplete applications

9 SME, 2 large

11 Completed applications

11 SME, 0 large

Important dates

Thursday 9 January 2020
Deadline for asking questions
Thursday 16 January 2020 at 11:59pm GMT
Closing date for applications
Thursday 23 January 2020 at 11:59pm GMT


Summary of the work
Building and supporting us with Alpha, then building a new live Beta Wagtail CMS based website for NHS England and NHS Improvement.
The hosting for the site will need to be within NHS England and NHS Improvements Azure tenancy. Must provide 24/7 uptime support and running.
Latest start date
Monday 10 February 2020
Expected contract length
2 years
Yorkshire and the Humber
Organisation the work is for
NHS England and NHS Improvement (working as a single organisation)
Budget range
£400,000 to be capped over two years (time and materials).
This consists of 2 Phases, Alpha and Beta, Beta will only commence on successful completion of the Alpha Phase.

About the work

Why the work is being done
NHS England and NHS Improvement are working together as a single organisation to better support the NHS to deliver improved care for patients.
They require a joint website to meet the needs of their combined users.
Problem to be solved
Based on the outcomes of the discovery project (due January 2020), starting with building an Alpha, then build a live Beta new wagtail CMS based website for NHS England and NHS Improvement. Existing content will need to be accessible, so part of the project is to provide an elegant solution to this.
The hosting for the site will need to be within NHS England and Improvements Azure tenancy, but as mentioned above will need to work with their existing websites (one currently in AWS and another in Azure). Part of the tender is to provide 24/7 uptime support and have resilience (multiple instances / CDN).
The winning bidder will also need to provide costings of a future development roadmap and a plan to move from alpha to live.
Who the users are and what they need to do
NHS England and NHS Improvement deliver services and information to the entire NHS, members of the public, charities, parliament, the media, research, as well as many other groups.
Early market engagement
Discovery project in progress, for completion January 2020
Any work that’s already been done
Both current websites are live versions. The latest discovery findings and conclusions will be shared with the selected supplier.
Existing team
NHS England and NHS Improvement will work with the winning bidder to enable the Azure platform. Existing suppliers may need to be engaged with to complete the project.
Current phase

Work setup

Address where the work will take place
NHS England, Quarry House, Quarry Hill, Leeds LS2 7UE
NHS Improvement, Wellington House, 133-155 Waterloo Road, London SE1 8UG

Members of the Supplier team shall be on-site as required and agreed with the Head of Digital Communications.

Remote working will be assumed except for agreed activity such as Show and Tells. Some travel to other NHS E&I offices, NHS trust sites and other stakeholders may be required.
Working arrangements
The project must be run to agile methodology.
The supplier team will be responsible for project managing and delivering the project, reporting into the Digital Service Owner. The supplier team will host agile ceremonies (daily Stand-ups, regular Show-&-Tell reviews, Retrospective and Sprint planning) which will be mandatory for the Supplier staff/team.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable evidence of working with and developing (font and back end) websites with both Wagtail and WordPress CMS and their databases
  • Demonstrable evidence of working with AWS and Azure hosting environments
  • Evidence of working with large public sector clients and in particular the NHS
  • Evidence of agile working
  • Evidence of passing GDS service assessments
Nice-to-have skills and experience
  • Demonstrable knowledge of NHS England and NHS Improvement
  • Knowledge of NHS Service Design

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Technical solution
  • Approach and methodology
  • Estimated timeframes for the work (both Alpha and Beta)
  • Identified risks and dependencies and offered approaches to manage them
  • Value for money, assessed on the basis of a like-for-like comparison of a costed resource profile which shortlisted suppliers will return as part of their proposal
  • Answers to questions during the interview/presentation stage
  • Team structure, experience and mobilisation time
Cultural fit criteria
  • Share knowledge and experience with other team members
  • Be transparent and collaborative when making decisions
  • Take responsibility for their work
  • Be comfortable standing up for their discipline
Payment approach
Capped time and materials
Additional assessment methods
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is the budget inclusive or exclusive of VAT?
The budget is exclusive VAT
2. Does the supplier have to be ISO27001-certified?
We would prefer, but an equivalent certification will be take into consideration
3. Are you able to please share a summary of the discovery findings with suppliers, for the purposes of preparing our bids?
This will be passed to the successful bidders after the initial down selection.
4. Can you please outline your timeline for the additional assessment, following shortlisting?
We are aiming to have supplier presentation date week commencing 10th February.