Awarded to Methods Business and Digital Technology Limited

Start date: Wednesday 4 January 2017
Value: £151,200
Company size: SME
Home Office

National Law Enforcement Data Programme (NLEDP) PND Service Architect

0 Incomplete applications

29 Completed applications

24 SME, 5 large

Important dates

Tuesday 18 October 2016
Deadline for asking questions
Thursday 20 October 2016 at 11:59pm GMT
Closing date for applications
Tuesday 25 October 2016 at 11:59pm GMT


Specialist role
Service manager
Summary of the work
To work with the existing team to define, document and agree with all stakeholders the approach, implementation and ongoing service architecture. You will own the service disaggregation including security considerations and help shape the services, metrics and operating model for the application.
Latest start date
14/11/2016 subject to clearance
Expected contract length
12 months with the option to extend to maximum term
Organisation the work is for
Home Office
Maximum day rate
up to £850 for an exceptional candidate

About the work

Early market engagement
Who the specialist will work with
The internal Programme team
What the specialist will work on
Service Disaggregation of an existing contract including planning, updating and ratifying the impacts and changes to SLA’s

Work setup

Address where the work will take place
Home Office premises within the M25 – currently 2 Marsham Street, London SW1P 4DF, Metro Point, Sydenham Road, Croydon CR0 2EU and Hendon Data Centre, Aerodrome Road, London, NW9 5JE
Working arrangements
Work alongside existing team and project manager. Expected to be 5 days per week based from 2 Marsham St. initially.
Security clearance
To have or undergo SC and NPPV3

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • The successful candidate will be an experienced IT professional.
  • In depth service management experience & understanding of ITIL (V3).
  • Comprehensive and recent experience designing and implementing service architectures for complex software systems in large government departments or other large organisations
  • Demonstrable track record of successfully taking an evolutionary approach to service architecture.
  • Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon.
  • A creative and pragmatic approach to service design.
  • Ability to absorb new technical, commercial and business concepts quickly, and work with them.
  • Recognised expertise in service model development and its application within a business environment e.g. intelligent customer functions.
  • A sound, broad knowledge of IT and an excellent understanding of how support services impact on other business functions.
  • Demonstrable experience of transforming business needs into contractual requirements.
Nice-to-have skills and experience
  • Experience with automated configuration management, deployment and testing solutions.
  • Experience with open source solutions and community.
  • Knowledge of Agile development, deployment and operations lifecycle
  • Experience using and deploying on Cloud based platforms
  • Working in a multi-disciplinary team.
  • Experience of providing or managing outsourced service management services.
  • Operating high-traffic websites and/or high volume transaction processing and analysis platforms.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Works well in a collaborative team
  • Demonstrate courage (e.g. can express controversial views, confront reality, and make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates)
  • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team)
  • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, and acknowledge weaknesses) Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect)
  • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction)
  • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. You state “To have or undergo SC and NPPV3” - will you consider someone who is eligible, or has previously held SC has lapsed?
2. Under the specialist role you have a Service Manager as opposed to Service Architect. Are you after a Service Manager to oversee the service disaggregation process or a Solutions Architect to help design a service architecture?
The specialist role of Service Manager was selected as it is the closest fit to a service architect role. NLEDP need a specialist service architect that will work with the Home Office Platforms team and PND service provider to figure out how the overall service is maintained now that there is split responsibility between the service provider and Home Office.
3. Are you after a more of a service manager to oversee the service disaggregation process, or a solution architect to help design and implement a service architecture?
Please see the response give to question 2.