This opportunity was withdrawn on Wednesday 15 January 2020

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Money & Pensions Service

Annuities comparison table user testing

3 Incomplete applications

3 SME, 0 large

2 Completed applications

2 SME, 0 large

Important dates

Thursday 9 January 2020
Deadline for asking questions
Thursday 16 January 2020 at 11:59pm GMT
Closing date for applications
Thursday 23 January 2020 at 11:59pm GMT


Summary of the work
MaPS annuity comparison tool has been updated to ask detailed medical questions to see if they would quality for an enhanced annuity rate, These updates need testing to check that they have not affected usability of the tool and that it is still fit for purpose.
Research dates
Start - end of Jan 2020
Organisation the work is for
Money & Pensions Service
Budget range
£7,000 maximum per round of testing, this should include at least lab hire, recruitment and incentives, a user researcher to facilitate the sessions, a follow-up report of the testing including supply of videos of the sessions.

About the work

Early market engagement

About the research

Description of your participants
People looking to explore their retirement options.
People with DC pension pots only.
People aged 55+ years old who have no yet accessed their DC pension pot.
People that have either pre-existing medical conditions or suffered serious ill-health previously (more serious than high cholesterol or high blood pressure).
A gendered balance panel.
Must be able to use a desktop PC.
Assisted digital and accessibility requirements
Research plan
A live comparison tool exists that needs user testing to check that recent updates to the tool have not affected usability.
Research location
Central London lab with the following facilities:
-Space for 6-8 people to view test
-A moderator/user researcher to liaise with our UX
-A note taker
-Eye-tracking (nice to have)
-Live streaming
-Ability to supply videos of the testing in a format to be specified by us.
-Ability to provide reporting within 7 working days of test
-Provide small video highlight clips (nice to have)
Access restrictions at location
Number of research rounds
Number of participants per round
6 per round
How often research will happen
One full weekday 09:00-17:00 x 2
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have financial services experience with complex financial products
  • Must be able to recruit appropriately to specified criteria
  • Must provide a moderator and a note taker
  • Must have web usability testing experience
Nice-to-have skills and experience
  • Experience recruiting participants with serious medical conditions
  • Experience working on pensions
  • Experience recruiting older people

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Approach to recruiting specialist participants
  • Estimated timeframes for the work
  • Breakdown of recruitment costs and incentives
  • Experience of financial services work
  • Approach to providing feedback and recommendations based of their testing
Additional assessment methods
Evaluation weighting

Technical competence






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