This opportunity is closed for applications

The deadline was Friday 13 December 2019
Defence Equipment & Support

Future Service Management Model - Service Designer

16 Incomplete applications

14 SME, 2 large

28 Completed applications

26 SME, 2 large

Important dates

Friday 29 November 2019
Deadline for asking questions
Friday 6 December 2019 at 11:59pm GMT
Closing date for applications
Friday 13 December 2019 at 11:59pm GMT


Specialist role
Summary of the work
The MOD supports a bespoke and operationally critical C2 capability via in-sourced arrangements, owns the SI and Design Authority functions, but wants to move to a partially out-sourced service model. An experienced Service Designer is required to develop the partially out-sourced service model so it can be costed and competed.
Latest start date
Monday 6 January 2020
Expected contract length
3m full-time, Options: 1m full-time, 11m part-time. Options subject to financial approval
West Midlands
Organisation the work is for
Defence Equipment & Support
Maximum day rate
£1,500 inclusive of agency fee

About the work

Early market engagement
Who the specialist will work with
Working within the Special Projects Information Systems & Networks (SPISN) delivery team, you will work predominantly with the User and System Design Authority, as well as the Project and Commercial leads.
What the specialist will work on
1. An evidence-based benefits, impact and risk assessment of candidate viable options for partially out-sourced service management models to include IaaS and a managed desktop service.
2. A detailed Service Map of the proposed service relationships and interfaces
3. Support to MOD at an Industry event to apply Industry feedback to the options developed
4. Presentation to the customer of an evidence-based recommendation on the best viable option.
5. Estimated vendor support laydown/headcount forecast
6. Assistance in costing the risks
7. Optional tasks:
a. Assistance with the tendering process
b. Development of the service description
c. Business Change Management Plan

Work setup

Address where the work will take place
Abbey Wood, Bristol, BS34 8JH
Working arrangements
Full time from 6 Jan 20 until 30 April 20, with an optional part time period (approx. 2 days per week) from 1 May 20 until 31 Mar 21 subject to the partially outsourced model becoming the Investment Appraisal preferred option.

Likely 2 days working in the West Midlands, 1 day working in the South West (Abbey Wood) and 2 days working from own location. This is indicative and entirely subject to access and User availability.
Security clearance
BPSS security clearance and sole UK nationality only (no dual nationality) is essential.

SC is desirable, and the candidate must be capable of and willing to undertake SC if not already held.

Additional information

Additional terms and conditions
DEFCON 76 (12/06) Contractor's Personnel at Government Establishments
DEFCON 658 (10/17) Cyber (the Cyber Risk Profile is Low. Suppliers must complete Supplier Assurance Questionnaire ref. RAR-DXM94QTZ
DEFCON 659A (02/17) Security Measures
DEFCON 660 (12/15) Official-Sensitive Security Requirements
DEFCON 703 (08/13) Intellectual Property Rights - Vesting in the Authority

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Expert understanding of ITIL Service Management Frameworks
  • A technology evangelist with a strong understanding of traditional on-premises environments
  • Working knowledge of data centres architectures, desktop systems and cloud hosting environments
  • Understanding of government security and accreditation process
  • Experience of working in an environment that handles sensitive data
  • Understanding of risk and risk management
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Respectful, loyal, disciplined and professional
  • An effective communicator (in written work, in meetings and in presentations)
  • Logical and methodical approach to problem solving
  • Creative thinker and challenger
  • Growth mindset
  • Work as a team within our high pressure organisation
  • Work with customers with both low and high technical expertise
Additional assessment methods
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there a current incumbent?
There is no incumbent - this is a new role.
2. The post says that the contract duration is 3 months and then the options are 1 month full time or 11 months part time. Are these options in addition to the initial 3 months?
These options are in addition to, and will run successive to, the initial 3 months.

For clarity, Contract duration is for an initial 3 months full time up until 31 March 2020. Subject to financial approval (and therefore included as options), there will be an additional 1 month full time (1 -30 April) followed by 11 months part time (1 May 20 - 31 Mar 21).
3. Please confirm if the restriction for a British national means candidates born British alone or would you consider Candidates who were not born here but have lived here and have become British nationals?
Candidates must currently hold sole British nationality. Nationality at birth is not relevant.
4. In the Job Description it states location: Location West Midlands,
I'm assuming the Leamington Spa site?
But the role also indicates the Bristol site as the main working site,
Please can you confirm the main location of work will be either or both?
The West Midlands site is in Hereford. The candidate will be expected to work between this site, Abbey Wood and their own location as required, but a rough weekly ratio is 2:1:2 (Hereford:ABW:own location).
5. When are you planning on conducting interviews for this role?
The sift will be conducted 16-17 Dec, interviews will be on 19-20 Dec.
6. Is this role inside or outside IR35?
IR35 does not apply.
7. Is the requirement viewed as in or out of scope of the IR35 regulations?
IR35 does not apply.
8. Please could you confirm the IR35 status for this position?
IR35 does not apply.
9. Please could you confirm the IR35 status for this position?
IR35 does not apply.
10. What will candidates be expected to present?
As part of the interview process, candidates will be required to give a 10 minute presentation on the following:

Describe your approach to:

1) designing the boundaries and interfaces for, and
2) transition to

a service-managed model, with specific reference to:

1) Managed desktops
2) Infrastructure-as-a-Service
3) Levels 1-4 support
4) Application support
11. Is the rate quoted exclusive of VAT?
Yes, the maximum day rate quoted in the advert is exclusive of VAT.
12. What are the working arrangements for the optional period, if it goes ahead? Is it offsite, or expected to be onsite at Bristol or Hereford?
The part-time optional period will be at least 80% at Abbey Wood with the occasional meeting at Hereford.
13. When the role is part time how many days a week will this require?
Expected around 2 days per week. The days can be either fixed or flexed by agreement with the delivery team.
14. Where will the interview expected to be held? Will this be in the West Midlands or Abbey Wood site?
Interviews will be held at Abbey Wood. If candidates pass the sift and are selected for interview, we will need their details for booking onto site no later than midday on Weds 18 Dec.
15. Will the planned transition involve only the Service Management aspects of an existing technical solution, or does it involve a replacement/refreshed technical solution as well?
It involves just the Service Management elements.