Start date: Monday 2 March 2020
Value: £200,000
Company size: SME
Department for International Trade

Call off contract for Participant Recruitment from UK companies

5 Incomplete applications

5 SME, 0 large

3 Completed applications

3 SME, 0 large

Important dates

Thursday 2 January 2020
Deadline for asking questions
Thursday 9 January 2020 at 11:59pm GMT
Closing date for applications
Thursday 16 January 2020 at 11:59pm GMT


Summary of the work
Call-off contract to recruit participants from UK companies to attend user research sessions at the Department for International Trade.
Research dates
Call-Off Contract from Feb 2020 until Feb 2022
Organisation the work is for
Department for International Trade
Budget range
£200,000 for the two-year contract.

Price per participant (including management fees and incentives): £250-£750

About the work

Early market engagement

About the research

Description of your participants
The majority of users will need to meet the following requirements:
- Employed by or runs business with an interest in international business
- Responsible for making decisions around business development,
international sales and international strategy
- Have not used before
- Interested in starting or growing exports in the next 5 years

The recruiter will be expected to recruit users with additional requirements when necessary (eg. participants must come from specific industries or specific roles). In these situations the Department will discuss the brief with the recruiter and allow for additional lead time and costs.
Assisted digital and accessibility requirements
1/10 users recruited should have either low digital skills or accessibility requirements.

The recruiter should, over the contract term, be able to recruit the full range of users with accessibility requirements (visual, hearing, cognitive, mobility, etc.)
Research plan
The Contract will cover multiple research plans. The recruiter will be expected to adapt to new requirements as new plans emerge.
Research location
Majority of users will be doing research in 50 Victoria Street, London in a research lab setting.

Some rounds will take place in other cities (Belfast, Cardiff, Bristol, Manchester, Glasgow). Research for these sessions will be set at regional offices in those cities.
Access restrictions at location
50 Victoria Street is wheelchair accessible

Accessibility of other sites is not guaranteed.
Number of research rounds
This is a Call-Off Contract. There will not be a set number of rounds.
Number of participants a round
The size of rounds will vary depending upon the research projects however most will involve 5 participants.
How often research will happen
On average every 2 weeks
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience recruiting participants for user research (2%)
  • Demonstrate experience responding to new briefs and additional requirements of participants at short-notice (2%)
  • Demonstrate ability to deliver user participant requirements consistently and in a timely fashion (2%)
  • Demonstrate experience ensuring that you have fulfilled user participant requirements where all participants meet the brief given by the Buyer (2%)
Nice-to-have skills and experience
  • Demonstrate experience recruiting users with low digital skills from small user groups (2%)
  • Demonstrate experience recruiting users with accessibility issues from small user groups (2%)
  • Demonstrate experience recruiting users with specific roles in UK companies (2%)
  • Demonstrate experience managing recruitment for multiple research projects across a large department with multiple researchers (2%)

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Demonstrate how you would recruit a round of research participants, all of whom should be business development managers from the automotive sector
  • Demonstrate how you would recruit a round of research participants all of whom should work for companies that are interested in expanding to North African countries
  • Demonstrate how you would recruit a round of research participants all of whom should be CEOs or directors of companies with low digital skills
  • Demonstrate how you would recruit a round of research participants all of whom are salesmen or sales directors working in Glasgow
Additional assessment methods
Evaluation weighting

Technical competence






Questions asked by suppliers

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