NHS Digital

National Monitoring Service (NMS2) - prj_3640

Incomplete applications

6
Incomplete applications
4 SME, 2 large

Completed applications

3
Completed applications
3 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 18 November 2019
Deadline for asking questions Monday 25 November 2019 at 11:59pm GMT
Closing date for applications Monday 2 December 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work NHS Digital require a supplier that has significant expertise in Splunk Enterprise Security to enhance the critical operations of the Data Security Centre, National Monitoring Service and the NHS Digital Functions. The supplier will be required to develop, build and provide continuous improvements to the NMS2 Platform through to maturity.
Latest start date Monday 13 January 2020
Expected contract length 6 months
Location Yorkshire and the Humber
Organisation the work is for NHS Digital
Budget range Total Budget Envelope: £500,000.00

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done In April 2019, the Data Security Centre (DSC) were allocated funding to support the design, development, build and maintenance of the National Monitoring Service (NMS2) to 31 March 2020.
Problem to be solved NHS Digital require a supplier that has significant expertise in Splunk Enterprise Security to enhance the critical operations of the Data Security Centre, the National Monitoring Service and the NHS Digital Functions.

This service would enable Key national services to be onboarded onto NMS2 and provide a view of how services are performing for end users along with the ability to better identify when user impacting issues are occurring and provide the ability to increase the NMS/SOC maturity score.
Who the users are and what they need to do The supplier will be required to develop, build and provide continuous improvements to the NMS2 Platform through to maturity.
Early market engagement Not Applicable
Any work that’s already been done The development of the National Monitoring Service - NMS1
Existing team You will be working with a full team made up of a Programme director, Programme manager, various IT work stream leads.
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place NHS Digital Leeds Offices
Working arrangements The supplier is expected supply a team made of up of SPLUNK specialist skills. We expect the supplier to be flexible to our needs and can work with a mixed team across the Leeds sites.

The team must be co-located with the Authority in Leeds and must be Security Cleared or Clearable.

Day rates to be inclusive of travel and subsistence
Security clearance Individuals in the supplier's team must be SC cleared

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Evidence of expertise in the use of the Splunk SIEM at a user level. (Including Splunk ES) to support the development and build of the NMS2 platform.
  • Evidence of proficiency with implementation and maturity of data onboarding model and the onboarding of key data sources
  • Experience of delivery in highly complex, high volume secure data systems
  • Experience of producing a knowledge transfer framework - including end to end document library of documentation covering discovery, including system design and build and ensuring smooth handover into live service
Nice-to-have skills and experience
  • Demonstrable mentoring capabilities for permanent staff during the transition to path to live and live environments
  • Sound understanding of the NHS infrastructure and programmes.
  • Experience of customer and end user engagement across varied health care Programmes

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets user needs
  • How the approach or solution meets your organisation’s policy or goal
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure
  • Value for money
Cultural fit criteria
  • Approach to functioning effectively and collaboratively in a complex multi-supplier environment.
  • Approach to proactive issue management, problem resolution and improving ways of working
  • Approach to leading by example to keep data secure
  • Approach to leveraging existing supplier knowledge and experience to the benefit of the wider programme
  • Strategy for leaving a sustainable legacy by providing learning opportunities / knowledge transfer events for the wider DSC team.
Payment approach Fixed price
Additional assessment methods
  • Case study
  • Work history
  • Reference
Evaluation weighting

Technical competence

55%

Cultural fit

5%

Price

40%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there an incumbent in this role? There is no incumbent in place.
2. Would you sponsor SC for the right candidates? NHS Digital wish begin as soon as possible after contract signature and SC clearance is a must have before starting. NHS Digital would not consider sponsoring SC clearance for this requirement.
3. What is the procurement timeline? The target date we are currently working to is the 12th January 2020 for a signature subject to agreeing commercials and contracts with the winning bidder. This is also subject to the number of responses we receive during the evaluation process.