Awarded to Ove Arup & Partners Ltd

Start date: Monday 27 January 2020
Value: £149,906
Company size: large
Department for Business, Energy and Industrial Strategy

Industrial Decarbonisation Digital Service Discovery

16 Incomplete applications

14 SME, 2 large

45 Completed applications

33 SME, 12 large

Important dates

Wednesday 20 November 2019
Deadline for asking questions
Wednesday 27 November 2019 at 11:59pm GMT
Closing date for applications
Wednesday 4 December 2019 at 11:59pm GMT


Summary of the work
BEIS is looking for a team to deliver the discovery phase of a potential digital service project that will explore barriers to information sharing that inhibit the decarbonisation of energy intensive industry. The project should scope out whether there are potential digital solutions that could solve the barriers identified.
Latest start date
Friday 24 January 2020
Expected contract length
6 weeks
Organisation the work is for
Department for Business, Energy and Industrial Strategy
Budget range
£80,000 - £150,000

About the work

Why the work is being done
Decarbonising energy intensive industry is key to achieving in the government’s ambition to reach net zero carbon emissions, now a legally binding target for the UK. The Industrial Clusters Mission has been designed to facilitate decarbonisation of industry through focusing on emissions reduction within industrial clusters. It has become clear that significant information sharing between businesses, academia and government will be required to deliver the Mission. However, there are barriers to information sharing that exist, preventing valuable knowledge being shared between these actors that must collaborate in order to achieve the Mission.

BEIS are interested in developing a thorough understanding of the specific barriers to information sharing that exist, and what potential solutions to this might look like. We are looking to procure a team with experience of developing digital products through an Agile project management approach. The team will be required to explore barriers to information sharing within the Mission and develop digital ideas that might overcome these barriers, and indicate to BEIS whether there is value in progressing to the Alpha development stage for any of those digital solutions proposed.

Work must start in January 2020 and be complete in March 2020.
Problem to be solved
To help set a goal for the discovery phase, the following problem statement has been drafted:

“We are aware that there are numerous barriers to information sharing which prevent industry from taking action to decarbonise. However, we do not have a comprehensive understanding of what these barriers are, or the best way to overcome them. We need to understand potential barriers to information sharing in more detail, and crucially, identify whether there is a digital service that could effectively address potential barriers, therefore supporting industry to engage with the Industrial Clusters Mission and decarbonisation policy more broadly.”

However, as per the Agile project delivery process, this problem statement would be discussed and has potential to be redefined at the outset of the discovery phase.

BEIS have put together a list that provides examples of information sharing issues that inhibit industrial decarbonisation and should be explored in further detail. This information will be shared with shortlisted applicants.

The list should be considered to be illustrative rather than exhaustive, and an important part of the brief is for the contract to explore and identify information sharing issues/barriers.
Who the users are and what they need to do
As this requirement is for a Discovery phase, we have not yet identified who the users of a potential digital service will be.

Key stakeholders to the Industrial Clusters Mission have been identified, and working relationships between BEIS and these organisations already exist. The supplier would be expected to work with these stakeholders, and any others that they identify, to understand where the most influential barriers to information sharing exist, and where there is potential for a digital service solution to be developed. In developing ideas for a digital solution, who the users might be should be considered, and that thinking should be informed by engagement carried out with these stakeholders.

Key stakeholders, and potential users, include:
Manufacturing businesses, based in industrial clusters, that could benefit from better information sharing with other businesses, decarbonisation project developers,
Industrial Decarbonisation projects, that might benefit from information sharing with businesses, government, or others.
Trade Associations representing Energy Intensive Industry
Local government and Local Enterprise Partnerships who might benefit from better information sharing with business, clusters and central government.
Examples of the Mission's stakeholders and potential users will be made available to the successful supplier.
Early market engagement
BEIS has previously carried out a Discovery phase to explore the potential for a digital solution to facilitate information sharing between industrial businesses, commissioned through the Industrial Decarbonisation and Energy Efficiency Roadmaps to 2050 project. The Roadmaps project identified a need to improve information sharing between industrial companies on the topic of decarbonisation and energy efficiency. The findings of this will be shared with the chosen supplier to inform them of approaches previously taken. However, the ambition for BEIS’ industrial decarbonisation policy has increased since the Roadmaps project work was commissioned. Approaches to decarbonisation such as the Industrial Clusters Mission, which has an ambitious and time restricted target, highlight the importance of understanding and addressing any barriers to information sharing that prevent us from achieving this goal.
Any work that’s already been done
Through existing workstreams, such as the Roadmaps project and development of the Industrial Clusters Mission, we have put together a light touch scope for this Discovery phase. This includes initial thinking of barriers to information sharing that might exist within the Mission, and those stakeholders or users that could potentially benefit from development of a digital service. This work will be made available to potential suppliers.
Existing team
The supplier will be required to work with the BEIS Industrial Decarbonisation policy team. There will be limited Digital support provided by BEIS, and as such the supplier would be expected to provide digital expertise.

The successful contractor will be expected to identify one named point of contact through whom all enquiries can be filtered. A BEIS project manager will be assigned to the project and will be the central point of contact.

The supplier will be expected to work closely with key stakeholders.
Current phase

Work setup

Address where the work will take place
The project will be based at the BEIS offices at 1 Victoria Street, London, SW1H 0ET for meetings and workshops. Some travel may be required to engage with stakeholders – UK only. Costs for travel will not be covered by BEIS.
Working arrangements
BEIS works in a flexible environment which allows for onsite and homeworking. Regular face to face meetings will be agreed with the supplier once they've been selected.
The project will be based at the BEIS offices at 1 Victoria Street, London, SW1H 0ET for meetings and workshops. Some travel may be required to engage with stakeholders – UK only. Expenses, such as cost of travel, will not be covered by BEIS.
Security clearance

Additional information

Additional terms and conditions
1 Intellectual Property Rights

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of delivering digital projects within the Government Service Manual
  • Experience of delivering Discovery phases inline with the Government Service Manual
  • Experience of working with public sector teams, particularly those with no/limited experience of Agile, in Discovery and iterative development
  • Experience of working with a diverse group of stakeholders both within and outside of Government
  • Experience of recruiting users for research
  • Experience of conducting user research with small, medium, large companies and complex organisations
  • Experience of delivering evidence-based research to inform a user-centred design, focused on user needs, end-to-end user journeys, motivations and goals
  • Experience of working in the open and regularly sharing with a wide audience
Nice-to-have skills and experience
  • Experience of working with organisations active in, or working with, the Energy sector
  • Experience of working with the Department for Business, Energy and Industrial Strategy
  • Experience of delivering similar types of projects

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Technical Solution
  • Approach and Methodology
  • How the approach meets BEIS' policy objectives
  • Estimated timeframes for the work
  • How risks and dependencies have been identified and offered approaches to managing these risks
  • Proposed team structure
  • Value for money
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Can work with clients with low technical expertise
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Question about timeframe – it is very tight for recruiting professionals. Do you have people ready to engage? Are you expecting supplier to recruit, engage and report in 6 weeks?
We have a number of stakeholders with whom we have a working relationship. These stakeholders will be able to work with the supplier to help understand potential products and their users. Details of the stakeholders will be shared with potential suppliers that are shortlisted. There is some flexibility in the timescales and an 8 week project would be considered, but work must start by February 2020.
2. What is driving the completion date of March 2020?
There is an internal deadline for this work to be completed by the end of the 19/20 financial year.
3. Will you be following the DOS guidelines when it comes to skills/experience examples by only wanting/allowing one example per skill/experience 100 words? Or will you want/except more than one example per skill/experience 100 words.
Suppliers are advised to put their most relevant skill and experience within 100 words. This can be one or more examples. It does not matter how many examples as long as they are relevant.
4. Please can you explain what you mean by working in the open and sharing with a wide audience.
By working in the open we mean have a transparent process. You must also be willing to share and learn from others around government.
5. Are you looking for an organisation with previous Government Service Manual experience or just individuals within the bid to have Government Service Manual experience?
We would expect at least some of the team working on the project to have Government Service Manual experience and to demonstrate that through examples given within the application.
6. In order to compare suppliers like for like, how will price be evaluated?
Please see evaluation criteria. Detailed evaluation criteria will be provided to shortlisted applicants.
7. Will the scores from the evidencing round be taken through to final evaluation? Or will they only be used for the purposes of shortlisting suppliers?
Potential suppliers will be shortlisted dependent on evidence provided. Evaluation of shortlisted suppliers will be based on the full bid proposal that will be requested.
8. What specific roles are BEIS expecting a supplier to provide under this contract? How many of each role?
Suppliers will be expected to propose the structure of the team within the full bid, based on standards for Discovery projects. This should include, for example; product manager, user researcher, service designer.
9. Is the expectation that this service will be accessed through
There are currently no expectations of the final digital solution.
10. For the first evaluation round (evidence), what would BEIS expect to see from an answer for it to be deemed 'exceeding' and score 3 marks?
Exceeding answers would be those that go beyond essential and nice to have criteria.
11. Some of the skills and experience questions ask for projects (plural). As per DOS guidelines 'You should only provide one example for each essential or nice-to-have requirement', are BEIS only requesting one example per skills and experience question?
Please see response to question 3.
12. In cultural fit, how would non-BEIS suppliers show they can challenge the status quo?
We would expect suppliers to be able to think creatively and develop innovative ideas. Examples of this may include being able to challenge the status quo in other business environments.
13. In the essential skill 'Experience of delivering digital projects within the Government Service Manual', does this mean passing the GDS Service Standard assessment across Alpha, Beta and Live?
We would expect suppliers to have some experience of delivering Discovery, Alpha, Beta and Live, however limited experience would be considered.
14. Are BEIS able to provide access to users for the purpose of User Research throughout the Discovery phase?
Please see response to question 1.
15. Is there a roadmap and budget to continue into Alpha and Beta phases for this project?
The decision to continue to Alpha and Beta stages will be dependent on the outcome of the Discovery project.
16. What roles are BEIS expecting to provide to this project and will they be full-time?
BEIS will provide limited resource to this project. The project will be supported by members of the Industrial Decarbonisation policy team, but no full time digital support will be provided.
17. Can we ask what team profile the budget has been based on?
Please see response to question 8.
18. What is the expected timeline and steps for procurement after the first stage?
Applicants will be informed of the results of the shortlisting process week commencing 16th December. Shortlisted applicants will be asked to submit a bid proposal in early January.
19. Are BEIS providing a full time Product Owner to this project?
Please see response to question 16.
20. Would BEIS accept proposals of an alternative duration?
Proposals of alternative an duration would be considered, but work must be complete by end March 2020.
21. Are you able to provide examples of what constitutes an 'industrial cluster'?
Further information on the Industrial Clusters Mission can be found at:
22. You state work must start in January 2020 and be complete in March 2020. Is this just the Discovery? If not, what work needs to be completed by then? Also, what is the driver behind these dates?
BEIS are currently looking for a supplier to deliver only the Discovery phase of the project. BEIS are required to complete the Discovery phase within 19/20 financial year.
23. Have any other suppliers been involved with this project so far? In particular, who delivered the previous Discovery phase mentioned in the early market engagement?
Further details about previous work carried out as part of this project will be provided to shortlisted suppliers.
24. In the 'any work that's already been done' section, you mention that a light touch scope for Discovery has been developed and will be made available to potential suppliers. Are you able to share this please?
Please see response to question 23.
25. Are BEIS able to organise access to key stakeholders?
Please see response to question 1.
26. In the proposal criteria, you ask for 'how the approach meets BEIS' policy objectives'. Are these publicly available? If so, are you able to point us to them?
Information about the Department for Business, Energy and Industrial Strategy, its priorities and policy objectives is available at
27. In this project, do you expect there to be an element of nudging behaviors towards any potential digital service?
No - a digital solution has not yet been identified. This project is focused on understanding the problem that exists, and whether there is potential for a digital solution to overcome the problem.
28. Do you either require or prefer that public sector examples are cited rather than private sector examples? Or, if we have a relevant private sector example, will it be given equal consideration to a public sector example?
Private and public sector examples will be given equal consideration.
29. How much time and resource will the policy team be allocating to the 6-8 week project?
The policy team will feed into kick off meetings, help determine the problem that needs to be solved, and support engagement with stakeholders. The specific amount of time allocated has not yet been determined.
30. What are the barriers that you are already aware of, and what actions to decarbonise are being prevented as a result?
Full details of work that has already been carried out, and examples identified, will be shared with shortlisted suppliers.
31. How does the type of information that needs sharing, its complexity and between whom vary by cluster?
BEIS do not have an in-depth understanding of the existing information sharing issues that exist. We would assume that there are similarities across clusters, and any digital solution would be able to address the same problem across multiple clusters.
32. Has any network analysis been done on the most common information sharing barriers?
No, no analysis has been carried out.
33. Has research been done to understand the different cluster needs? Have the clusters been prioritised on which is most likely to meet the 2030 and 2040 targets?
No research has been carried out to understand different cluster needs. No prioritisation of clusters has taken place.
34. What are the types of the existing, identified stakeholders, how were they identified and which types of stakeholder, and for which clusters, are obviously missing?
Existing stakeholders are representatives from industry, energy companies, academics, local government and other local organisational bodies that have an interest in facilitating industrial decarbonisation and the clusters mission. It is possible that there are other influential stakeholders that BEIS are not currently aware of.
35. Given the 6-8 week schedule and the geographic spread of the clusters, what are the expectations on stakeholder engagement, particularly those at senior level? What assistance will be given to ensure effective stakeholder participation? For example, where there are existing relationships with stakeholders have they been given a heads-up of this research?
Sufficient stakeholder engagement will need to be carried out in order to understand the problem we are trying to solve. BEIS will actively support the supplier to contact existing stakeholders and work with them.
36. Has there been research into the commonalities between the different industrial clusters, to identify the greatest opportunities for impact across the clusters?
No formal research has been carried out to date.