This opportunity was cancelled

The buyer cancelled this opportunity, for example because they no longer have the budget. They may publish an updated version later.
Ministry of Defence, Information Systems & Services (ISS), Deployed Platform Services Team (DPS)

CCT 783 Provision of Programme/Technical Assurance Support to Pegasus Programme

12 Incomplete applications

10 SME, 2 large

10 Completed applications

3 SME, 7 large

Important dates

Monday 28 October 2019
Deadline for asking questions
Monday 4 November 2019 at 11:59pm GMT
Closing date for applications
Monday 11 November 2019 at 11:59pm GMT


Summary of the work
Pegasus requires support from a highly skilled partner in achieving the schedule milestones. Provide effective stakeholder management to enable fully informed decision making. Deliver full lifecycle support to all new and existing projects, and ensure services are transitioned in to live iaw the ISS Cap Int process.
Latest start date
Monday 3 February 2020
Expected contract length
2 years. Option for 6 month extension (subject to financial approval)
South West England
Organisation the work is for
Ministry of Defence, Information Systems & Services (ISS), Deployed Platform Services Team (DPS)
Budget range
£6.27m (ex VAT) which includes the T&S Limit of Liability for the 2 year period.

Six-month extension option (if taken up) will be subject to separate financial approvals

About the work

Why the work is being done
To support the delivery of the gateways’ current and future interoperability capability requirements.
Problem to be solved
The Programme Team are under resourced and require a partner to provide Technical, Service and Project Management assurance to facilitate the continued development, delivery and support of interoperability services traversing a FVEYs gateway. The programme is multifaceted where, a number of projects are at different stages of the project life-cycle.
Who the users are and what they need to do
JFC Cap have sponsored a FVEYs gateway that provides classified interoperability services between the UK MOD and a number of national and international partners. The partner will be required to provide Technical, Service and Project Management assurance and expertise to facilitate the development, delivery and support of new and existing services. Services include Email, CHAT, Web Browse, SharePoint & secure Voice/VTC.
Early market engagement
Any work that’s already been done
Incumbent contractors managing existing gateways and the delivery of live services. Approval has been secured for new and future requirements.
Existing team
The current support is provided by mixed teams of crown servants and contractors.
Current phase

Work setup

Address where the work will take place
MOD Corsham, Westwells Road, Corsham, SN13 9NR
Working arrangements
The team would primarily be based at Corsham, however, there would be requirements for visits to other sites in the UK and with occasional Overseas travel. Full time, standard working days (Monday - Friday).
(T&S up to Limit of Liability £150,000 ex VAT for the duration of the contract)
Security clearance
SC and DV

The Authority WILL NOT sponsor SC or DV Clearance, it must be in place and remain valid for duration of contract.
All workers must be UK Nationals (i.e. no dual nationality status). SC clearance required as a minimum, DV clearance will be required for certain technical roles.

Additional information

Additional terms and conditions
• Suppliers must use CP&F or be prepared to sign up to the tool.
• Travel and Subsistence will be paid in accordance with MOD policy.
• T&S will be paid based on receipted actuals and in compliance with MOD Policy, no other expenses are permitted
• More detail will be provided at the tender stage, for suppliers that pass the shortlisting stage.
• Successful bidder will work to the Authority or Authority’s nominated representative.
• Further contractual conditions will apply and will be confirmed at a later stage of the process.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Strong and demonstrable experience of delivering ICT projects /programmes in to live service. [10%]
  • Strong and demonstrable knowledge of interoperability gateways, and user applications such as Email, CHAT, Browse, SharePoint, secure Voice and VTC. [10%]
  • Experience of providing the technical assurance of a prime supplier’s solutions to ensure alignment to a customer’s technical strategy. [10%]
  • Demonstrable experience of working on complex digital transformation programmes. [10%]
  • Experience of managing multidisciplinary teams that deliver projects efficiently and effectively. [10%]
  • Strong and demonstrable experience in requirements capture, scoping work packages and scheduling. [10%]
  • Strong and demonstrable experience of writing Business cases and Impacting change. [10%]
Nice-to-have skills and experience
  • Strong and demonstrable experience of working with Defence customers and an understanding of how ISS integrates ICT programmes and services. [10%]
  • Experience of engaging with International partners to deliver classified interoperability services. [10%]
  • Experience of delivering to the ISS Capability Introduction Process. [10%]

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Demonstrates a clear and coherent approach to delivering against the Statement of Requirement; clearly articulates tranche breakdown, processes and timelines. [20%]
  • Provides an effective and scalable resource plan, clearly identifying team structure, roles, and areas of responsibility. [20%]
  • Demonstrates how they will align to the ISS Cap Int Process to provide an effective assurance function. [20%]
  • Clearly identifies risks, assumptions, issues and dependencies and how they will be managed. [15%]
  • Demonstrates a clear and coherent approach to communications & stakeholder management. Outlining key stakeholders and the bidder’s reporting approach to monthly reporting, in addition to an exception/ escalation process. [15%]
  • Provide supporting CVs (these shouldn't be included in the page/word limit for the main proposal but, are limited to a maximum of 500 words and 1 page per person). [10%]
Cultural fit criteria
  • Have a strong team-working ethos across the organisation, programme and relevant stakeholders. [25%]
  • Have a proactive approach to all undertakings; be fully accountable for areas of responsibility. [25%]
  • Can coherently articulate technical complexity to audiences with varying technical understanding. [25%]
  • Have a no-blame culture and promote team effectiveness through continual improvement initiatives. [25%]
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Authority supplying details on IR 35 status
The Intermediaries Legislation does not apply to this requirement
2. Authority information on International Travel
The advert mentions International Travel. This is expected to be infrequent (@ every 6 months) and limited to travel to 5 eyes nations (USA, Australia, Canada and New Zealand). No other overseas travel is expected.
3. Can the authority please confirm if there is a current encumbent
Yes – work is currently split over a number of different suppliers including LA International, SA Group, People Source and Roke
4. How many project workstreams are currently running and due to start?
There are five workstreams currently in flight. Further details will be issued in the tender documentation.
5. How many people additional people do you think are requiredto support the programmes?
We have no firm expectations about numbers and it is for the suppliers to propose what they feel is suitable to meet the requirement.
6. Is there a view of number and scale of projects being delivered, in parallel, at any single time?
This will be detailed in the Tender documentation. There will be a number of concurrent project initiatives, some at the end of the project lifecycle and some at the start. It is important to bear in mind the successful team will be providing an assurance function against a prime supplier’s delivery.
7. Will the team be required to support ‘incident management’ and if so is there a view as to P1, P2 and P3 ratio?.
No. The team will provide technical assurance and project management support functions, although the team may be called upon to provide ad-hoc advice. This will be detailed in the Tender documentation.
8. Are the projects being delivered through Agile / Waterfall / Other model?
Conventionally the Projects are delivered through the Waterfall approach i.a.w the ISS Cap Int process. This process will be included in the Tender documentation.
9. Will the team operate primarily through existing ISS teams / staff or will they have direct relationship with end users / suppliers?

<Note from Customer - this question was submitted twice, but we're only answering it once>
Both. Crown servants will hold delegated authority at all times but, the team will be expected to have direct relationships with the supplier i.e. someone fulfilling a test assurance role would be expected to have a direct relationship with the supplier’s test manager but, the relationship falls under the authority of the Crown Servant.
10. Are the projects being delivered through a single primary supplier (Prime Contractor), or through multiple supplier interfaces ?
The Programme is engaged with multiple suppliers.
11. Is this the uplift / development of the existing Pegasus Gateway or the creation of a new gateway ?
It is a blend of both. Further detail will be found in the Tender documentation.
12. Will the team operate within a ‘ring-fenced’ Pegasus environment, or contribute to / have accountability for the overall Inter-Operability gateway strategic direction?
Both. The Team will provide an assurance and support function within the Pegasus environment but, also expected to provide wider strategic advice on inter-operability gateway direction and future operating models etc.
13. Is there a key and specific ‘Supplier Technology or product’ being utilised, and therefore a thorough specific technical understanding required.?
Not at this stage. However, the successful team are expected to demonstrate a wide-ranging market knowledge of current and future products deployed on interoperability gateway solutions.
14. Please can you confirm/reconfirm the second phase assessment methods (following initial down-selection to 3 suppliers)? Is there an additional written proposal/case study requirement, to accompany the presentation. If not, please can you confirm how we are to submit supporting documents (such as CVs)?
The Authority has requested a written proposal and a presentation. This is stated in the DOS advert along with detail on CVs and further information will be stated in a further Tender document (Special Notice and Information for Tenders).

At the second stage following receipt of written proposals the Authority will make an initial evaluation and will provide initial feedback and comments. Suppliers will then be invited to deliver a presentation to articulate its proposal and address the Authority's feedback and any concerns.
15. Please can the authority confirm that involvement in this project does not limit the ability to bid for future related / follow-on projects.
Suppliers are free to bid for future requirements, for example ones via the DOS framework as they consider appropriate. The Authority has no ability to limit future applications that are submitted.
16. Can you please confirm if we are able to submit our application as a team or only as a single entity. If submitting as a team where in the submission are we able to describe our team.
We expect Suppliers to submit a team based application. Suppliers that reach the assessment phase are able to provide details of the team in the written proposal document.
17. Can the Authority confirm the current makeup of the team split between crown servants and external contractors including roles and responsibilities?
As the Authority is seeking a team to deliver the outcome specified within the DOS advert, the Authority does not consider that disclosing the split of the current team and their roles and responsibilities is required.