Office for Gas and Electricity Markets

User Researcher on Non Domestic -Renewable Heat Incentives Redesign

Incomplete applications

15
Incomplete applications
15 SME, 0 large

Completed applications

12
Completed applications
11 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 25 October 2019
Deadline for asking questions Tuesday 29 October 2019 at 11:59pm GMT
Closing date for applications Friday 1 November 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work To complete user research on participants on a renewable heat scheme across a range of business premises and levels of computer literacy. We require the UR to gather data on what their views are on current functionality and any additional functionality that will make for a better customer experience
Latest start date Monday 18 November 2019
Expected contract length Through to 31 March 2020 (4 ½ months)
Location London
Organisation the work is for Office for Gas and Electricity Markets
Maximum day rate Market rate applies

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The team at present consists of a delivery manager, senior development lead and support staff.
What the specialist will work on To complete further user research on various participants on the non-domestic renewable heat scheme to understand and document requirements for a redesigned register. Participants will be a mix of old and new entrants to the scheme across a range of business premises including farms, factories ,SME's ,hotels and other identified participants. These will be from various part of the UK and will be a mix of assisted digital participants and people at varying levels of computer literacy including presenting results to senior leadership teams.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place England
Working arrangements On site as required and when required off site at participants premises. To attend team meetings to update on progress
Security clearance SC

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Knowledge and understanding of renewable energy support schemes and relevant technologies
  • Well versed in GDS service design manual
  • Demonstrable experience of delivering similar high quality user research to government departments or agencies within the UK
  • Excellent stakeholder management
  • Skilled in agile working
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 4
Cultural fit criteria
  • Be a good team player
  • Share information and be open to suggestions
  • Offer advice to others if required
  • Flexible approach to work
  • Happy to seek and take direction
Additional assessment methods
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there a current incumbent in place? No
2. Is SC clearance a firm requirement and if so is our researcher required to hold it at the time of application or will you sponsor? SC is a requirement and we require it to be held and Ofgem will validate
3. Will you consider people with extensive government experience but without SC clearance? No SC is a requirement
4. We have two researchers who would be a good fit for this piece, would you be happy for the work to be split between two people? No, we are looking for a single researcher
5. Where is the location of your office where the candidate will be based? 10 South Colonnade,Canary Wharf
London E14 4PU
6. Also, are there travel expenses paid for when they have to travel to customers? Yes, outside of London and at Ofgem rates
7. Can you confirm the IR35 status on this particular piece of work? This sits outside of IR35
8. Our researchers are an ideal fit for a project like this. However they don't specifically have experience in renewable markets/tech (as outlined in essential skills). Would you still consider an application such a this or would it be dismissed on the grounds of specific experience? We will prioritise this particular attribute at the evaluation stage as it is a key requirement.
9. For off-site work, will you paying travel expenses, or do you expect to pay an 'all-in' rate (where the Researcher will cover all their expenses)? We will not have an all-in rate;. Ofgem will pay travel expenses for outside of London travel and at Ofgem rates
10. Do you expect the role to be a full time requirement over the period, or do you see it at as an role that can be called on as and when required over that period? Full time
11. Can the Authority confirm if they are working with an incumbent supplier ? No
12. Is there a current incumbent and can you give any indication on expected day rate? No, not at present will depend on experience and market rate
13. Is there a current incumbent? No
14. Can you please confirm the IR35 status of this role? This sits outside of IR35
15. Can we get access to the user research and discovery work that has happened to date? This is confidential and will be supplied to shortlisted supplier.
16. Is there a current incumbent in place? No
17. Will you consider people with extensive government experience but without SC clearance? No SC is a requirement
18. Do you expect the role to be a full time requirement over the period, or do you see it at as an role that can be called on as and when required over that period? Full time