Home Office

C16975 User Centred Design Partner 1

Incomplete applications

22
Incomplete applications
20 SME, 2 large

Completed applications

22
Completed applications
17 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 29 November 2019
Deadline for asking questions Friday 6 December 2019 at 11:59pm GMT
Closing date for applications Friday 13 December 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work We’re looking for a supplier who can provide the necessary knowledge, skills and experience to help meet demand for user-centred design capability within the Home Office’s Digital, Data and Technology directorate, on a range of internal and public facing services from discovery to live.
Latest start date Monday 10 February 2020
Expected contract length 2 years
Location London
Organisation the work is for Home Office
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Home Office customers and employees rightly expect modern technology which helps customers receive the service they require and supports employees in protecting the public. We are increasingly reliant on technology to support the Home Office in its role to lead on immigration and passports, drugs policy, crime policy and counter-terrorism, and to ensure visible, responsive and accountable policing in the UK. We need to design and deliver technology which supports the transformation of the Home Office and the modernisation of our processes making them fit for a digital future.

The wide range of Digital and Technology Programmes required to support the work of Home Office Digital, Data and Technology (HODDaT) need suppliers who can provide the necessary knowledge, skills and experience to help meet demand for user-centred design capability on a range of internal and public facing services from discovery to live. This requirement is the first of two requirements for a central DDaT User Centred Design Service Provider.
Problem to be solved Government services need to meet user needs. However, a large proportion still fail to meet the government Service Standard due to particular issues around the following points:

● understanding users and their needs
● solving a whole problem for users
● making the service simple to use
● making sure everyone can use the service

Growing demand for user-centred design capability means we need experts in content design, interaction design, user research, service design and accessibility to increase our capacity and support efforts to deliver user-centred services that meet Service Standard requirements.

We need an alternative procurement route to avoid a shortfall of these essential skills, which would put delivery timelines and standards at risk.
Who the users are and what they need to do Home Office customers and staff
Early market engagement
Any work that’s already been done
Existing team A civil service led mixed team of contractors and civil servants.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The majority of the programmes and projects are located within the M25 but the successful supplier must be capable of providing the service nationwide.
Working arrangements A flexible approach is required to meet the needs of each individual project and programme on a SOW basis.
Security clearance Up to SC.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions 1.Travel expenses are payable for journeys outside the M25 (for Greater London based SOWs) or for journeys greater than 10 miles of other SOW base locations, where approved in advance by the customer and in line with HO Travel policy (subsistence is not payable).

2. Professions rate caps will be applied to all roles at all SFIA levels. These caps will be provided to shortlisted suppliers but the highest allowable rate is £675 (for service designers).

3. Seasonal furloughs may be required.

4. Maximum sub-contractor margin caps will be applied.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrable and recent (within the last 2 years) experience of building services to meet the government’s Service Standard
  • Recent experience of placing content designers, interaction designers, user researchers, service designers and accessibility consultants into agile delivery teams in government, and understanding how those roles work together
  • Demonstrable and recent (within the last 2 years) experience of proving the benefits of a user-led approach in a deadline-driven environment
  • Demonstrable and recent (within the last 2 years) experience of designing services that meet both user needs and business objectives
  • Demonstrable and recent (within the last 2 years) experience of delivering digital solutions that meet Level AA of Web Content Accessibility Guidelines (WCAG) 2.1
  • Demonstrable and recent (within the last 2 years) experience of researching and understanding user needs, and designing services to support them
  • Demonstrable and recent (within the last 2 years) experience of attracting research and design professionals with the expertise to successfully understand user needs and design services to meet them
  • Demonstrable and recent (within the last 2 years) experience of considering and including participants who are digitally excluded or have access needs in research and design activities
  • Demonstrable and recent (within the last 2 years) experience of engaging the whole multi-disciplinary team with a good user-centred design process to increase consensus and challenge assumptions
  • Demonstrable and recent (within the last 2 years) experience of recruiting a diverse workforce and promoting a supportive and inclusive culture
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • Essential skills (from stage 1)
  • Approach and methodology
  • How the approach meets the requriements
  • Organisation capability to provide specialist support
  • Reporting and Governance approach
  • Added Value
  • Practical Scenario
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Share knowledge and experience with team members and replacement teams.
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. To note: Essential skills responses will be evaluated after the word count has been checked. If underscores or other methods are employed to facilitate a response with more than 100 words, the excess will be redacted before being evaluated.
2. Is there an incumbent supplier? No. There is a number of suppliers providing similar services to indiviudal projects and programmes but no cross DDaT partner.
3. Can you please confirm the IR35 status of this work. The DOS guidance states "You can only use the Digital Outcomes and Specialists framework for workers who meet the rules for working off-payroll (known as ‘outside IR35’). " This requirement is therefore outside IR35.
4. Is the requirement for a UX Designer (or designers) to join an existing team to work on current and future Home Office digital projects? If so, do you require the UX team to work on-site with the existing team or is remote work acceptable? As described in the advert, this is a requirement for a partner to help meet the demand for user-centred design capability within the Home Office’s Digital, Data and Technology directorate, on a range of internal and public facing services from discovery to live. The expectation is that the majority of the work will be on-site but some Statements of Work may allow for remote working
5. Will you sponsor suppliers team for SC clearance? Yes.
6. The requirement appears to be for UX digital work across a two-year period. Do you have any estimate for the volume of work across this period? We currently have 24 supplier resources providing UCD services across DDAT projects and programmes, which is indicative of the likely volume over time.
7. What is the procurement timetable? The timetable is subject to change but there will be a break over the Christmas and New Year period. We plan to issue stage 1 results on 13th January. The Request for Proposal will be sent to shortlisted suppliers on the 13th January and shortlisted suppliers will have three weeks to submit their proposal.
8. Would you like the example for Q7 to demonstrate experience in helping clients to recruit research and design professionals or our own experiences with recruitment? Please reference your own experiences with recruitment.
9. Do you want us to give more than one example in response to Q3? You may provide one or more examples within the 100 word count limit.