Awarded to SimpleUsability

Start date: Thursday 2 January 2020
Value: £7,380
Company size: SME
Institute for Apprenticeships and Technical Education

Institute for Apprenticeships user research participants

2 Incomplete applications

2 SME, 0 large

3 Completed applications

3 SME, 0 large

Important dates

Published
Thursday 31 October 2019
Deadline for asking questions
Thursday 7 November 2019 at 11:59pm GMT
Closing date for applications
Thursday 14 November 2019 at 11:59pm GMT

Overview

Summary of the work
The Institute for Apprenticeships and Technical Education seeks user research participants from a diverse user base of employers, training providers, assessment and awarding organisations, students, apprentices and careers advisors.
Location
London
Research dates
We expect research to begin from January 2020 and end by March 2020.
Organisation the work is for
Institute for Apprenticeships and Technical Education
Budget range
Budget of £10,000 +VAT available.

If you can provide a usability lab or observation room, please provide two quotes: one including the use of the lab/room, and one excluding this usage.

Please quote separately for the following items:

- Cost of recruiting participants
- Incentive fees recommended for one hour sessions
- Handling charge
- Use of a usability lab/observation room (optional)

About the work

Early market engagement

About the research

Description of your participants
Though employers remain the Institute's main audience, the externally-facing website now serves a diverse user base of employers, training providers, assessment and awarding organisations, students, apprentices and careers advisors. The Institute originally developed the website with employers in mind, and is now looking to understand what further information and services that could and should be provided, as well as what improvements to the usability of the site should be made.

The Institute is looking to recruit a broad spectrum of users from the main user bases, including:
• Employers (SMEs and large businesses) who offer apprenticeships or recruit candidates who will take T Levels
• Apprenticeship training providers
• Apprenticeship end point assessors
• Those considering apprenticeships and T level courses (all participants must be over the age of 16)
• Careers advisors

We reserve the right to use participants recruited through this campaign again, on a non-contract basis, if they opt-in to sharing their contact details.
Assisted digital and accessibility requirements
The Institute requires participants who range across the 'Digital inclusion scale’.
https://www.gov.uk/government/publications/government-digital-inclusion-strategy/government-digital-inclusion-strategy#measuring-digital-exclusion
Research plan
The Institute developed the website with employers in mind, and is looking to understand what further information and services should be provided, as well as what usability improvements should be made.

Key questions the Institute is looking to answer include:
• What guidance and tools do users expect the Institute to provide?
• What information about occupational competence do users expect the Institute to provide?
• How usable is the current information architecture?
• Does the website manage standards with divergent formats in a usable way?
• What notifications might the Institute need to provide?
Research location
Participants may be required to attend the Institute's office space in London or Coventry, or labs elsewhere. The Institute is flexible about the approach, and invites suppliers to make value for money offerings when it comes to providing usability labs and observation rooms outside of London.

The Institute's offices are located:

London office: Level 1, 151 Buckingham Palace Road, London SW1W 9SZ
Coventry office: Level 2 Cheylesmore House, 5 Quinton Rd, Coventry CV1 2WT

Travel costs will be reimbursed. For participants with mobility issues, Institute researchers will travel to meet these participants in their own home.
Access restrictions at location
Number of research rounds
6
Number of participants a round
8 participants
How often research will happen
Rounds of research will involve roughly two week testing cycles for which these participants will be required. We would expect research to happen one or two days a week over the course of 8 to 12 weeks.
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate ability to recruit participants as described in 'Description of your participants'
  • Demonstrate effective communication between recruiter and researcher
  • Demonstrate ability to identify, contact, schedule and fully coordinate attendance of participants, including the provision of incentives
  • Demonstrate experience of data sharing and data transfer complying with GDPR and data security policies.
Nice-to-have skills and experience
  • Have a dedicated point of contact for participants and staff during fieldwork of any user testing or qualitative research
  • Provide within research hours contact / support

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • Approach to recruiting participants
  • Estimated timeframes for the work
  • Breakdown of costs. Please quote separately for: Cost of recruiting participants, Incentive fees recommended for one hour sessions, Handling charge, Use of a usability lab/observation room (optional)
  • How you have identified risks and dependencies and offered approaches to manage them
Additional assessment methods
Reference
Evaluation weighting

Technical competence

40%

Availability

40%

Price

20%

Questions asked by suppliers

No questions have been answered yet