The Driver and Vehicle Standards Agency (DVSA)

Microsoft Dynamics 365 Customer Relationship Management Senior Solutions Architect.

Incomplete applications

30
Incomplete applications
26 SME, 4 large

Completed applications

28
Completed applications
24 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 20 November 2019
Deadline for asking questions Wednesday 27 November 2019 at 11:59pm GMT
Closing date for applications Wednesday 4 December 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Technical Architect
Summary of the work The ECRM project has the objective to deliver an enterprise CRM platform built on MS Dynamics 365 upon which the agency can build out ECRM services. We require experience of delivering enterprise CRM solution architecture services through design, development, implementation and service support into a software as a service environment.
Latest start date Monday 6 January 2020
Expected contract length 12 months
Location South West England
Organisation the work is for The Driver and Vehicle Standards Agency (DVSA)
Maximum day rate £1,100 per day maximum

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with Working to the ECRM Project Programme Manager and with the ECRM Project Team.

Collaberate with Governance boards and project teams as and when required to inform enterprise CRM artefact production and sign off. Governance engagement including but not limited to:
- Solutions Design Board (SDB)
- Architecture Review Board (ARB)
- Architecture Steering Group (ASG)
- ECRM Project Board
- CVS Project Board
- Future Theory Test Project Board
- Data Repository Project Board
- The ICE (IS2003 Contract Exit) Project Board
What the specialist will work on Produce a solutions architecture design for enterprise level Microsoft Dynamics CRM implementation to obtain the best value from the Microsoft Dynamics Platform.
Ensure development teams:
- abide by the GDS Technology codes of Practice.
- leverage reusable assets and create future proof, maintainable solutions.
- identify, package and document code adopting an open source and standards approach.
- directly influence the development of common schemas, and ensure a reusable component repository, integration methods for both internal and external data sources and third-party applications.
- direct platform upgrade management risks and mitigations.
Ensure a quality CRM solution is delivered and maintainable.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Primarily Bristol.
You may also be required to do work in other DVSA locations in Nottingham, Birmingham, Swansea, Newcastle, Leeds.
Working arrangements Based in the Bristol DVSA office. The individual is required Bristol to attend face to face meetings with the core project team. However DVSA makes use of various technologies (examples being Skype for Business, Microsoft Teams, MS Office 365), to support collaberative working at a distance with others. Occassional travel to other DVSA locations may be required.

DVSA does not have a work from home policy, however management have discretion at a local level to allow occassional remote working, including home working. This provides for efficient working practices that can best accomodate the needs of the organisation and the individal.
Security clearance BPSS. Baseline Personnel Security Standard

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Technical competence to direct technical delivery teams in the development of a quality MS Dynamics CRM platform is delivered.
  • Use of industry standard tools and technologies to design and document solutions designs,
  • Designing a Dynamics CRM platform enterprise scaled solution design that supported compliance with the GDS Technology codes of Practice
  • Ensuring development teams leveraged reusable assets and created future proof, maintainable solutions.
  • Ensuring developers identified, packaged and documented code adopting an open source and standards approach.
  • Directly influencing the development of common schemas, and ensure a reusable component repository,
  • Ensuring integration methods for both internal and external data sources and third-party applications.
  • Directing platform upgrade management risks and mitigations
  • Bridging the gap between technical and non-technical people.
  • Listening to the needs of the technical and business stakeholders and interpreting between them through proactive and reactive communication.
  • Making and guiding demonstrable effective decisions.
  • Understanding and resolving technical solution disputes across varying levels of complexity and risk.
  • Working with business and technology stakeholders to translate business problems into technical solution designs.
  • Creating an optimal design through an iterative process, aligning the user need with the system requirements and organisational objectives
  • Lookin beyond the immediate technical problem and identification of the wider implications.
  • Knowing relevant historical context and future impact, understanding how current work fits in broader contexts and strategies, and looking for deeper underlying problems and opportunities.
  • Experienced with the following tools: Visual Studio; Azure DevOps; Visio, Archimate, Sparx or other modelling tool; Advanced Word, Excel, PowerPoint; or comparable tools.
  • Experienced with the following tools: Dynamics 365 tools - Configuration Migration tool, Package Deployer, Plug-in Registration tool, Solution Packager tool; or comparable tools.
Nice-to-have skills and experience
  • Expect awareness/familiarity with surrounding technologies such as: PowerBI; PowerApps; Microsoft Flow; Azure Logic Apps; Azure Service Bus; Azure Functions; Azure AD & Azure AD B2C; or comparable tools.
  • Expect awareness/familiarity with surrounding technologies such as: SQL Server Reporting Services (SSRS); SQL Server Integration Services (SSIS) and Kingswaysoft SSIS Integration Toolkit; SharePoint; or comparable tools.

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 4
Cultural fit criteria
  • Work as a team member within our organisation working with other suppliers
  • Be inclusive in your working
  • Be transparent and collaborative when making decisions
  • Deliver evidence decisions based on qualitive and quantitive assessment of facts and assumptions.
  • Have a no-blame culture.
  • Encourage people including self to learn from mistakes and improve
  • Be confident and clear in communicating when bridging the gap between technical and non technical colleagues
  • Work self sufficiently and independantly
Additional assessment methods
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there a current incumbent? There is no incumbent.
2. What is the IR35 status for this opportunity? The IR35 status is being clarified.
3. Are all 18 of the required essential skills expected as a minimum?
It will be difficult to secure the best talent available, if they are required to file a response of roughly 1800 words at no guarantee of even an interview
Yes, all stated essential skills are required.
4. Would DVSA please confirm that this client-side role would not prevent the selected supplier from competing for any subsequent ECRM Delivery Partner procurements. The supplier would not necessarily be excluded, but necessary ethical wall arrangements would be put in place in this circumstance.
5. How many days would be based in Bristol per week and what would the expected days per week, per month elsewhere? Expected to be a minimum of 3 days in Bristol, Tuesday to Thursday, with travel elsewhere required on a ad hoc basis to meet the requirements of the project. Any project driven travel expense will be meet according to DVSA Travel & Expense policy.
6. Is the role full time or part time? Full time.
7. Will the BPSS security clearance be provided by the employer? This needs to be arranged by the candidate and submitted to DVSA prior to contract award.
8. Is the day rate advertised inclusive of agency fee's? The maximum day rate is a fully inclusive rate, excepting project driven travel expenses.
9. Would the client accept 3 days on site in Bristol and 2 days remote working. Expected to be a minimum of 3 days in Bristol, Tuesday to Thursday, with travel elsewhere required on a ad hoc basis to meet the requirements of the project. Any project driven travel expense will be meet according to DVSA Travel & Expense policy.
10. It says the daily rate is a maximum of £1100 per day, but when I log in it has a maximum daily rate we can supply at is £XXX. Do you know why this is? The maximum bidding rate is set by the supplier. If this needs amending you need to contact Crown Commercial Services to make the amendment.
11. We often can't provide very specific examples of the experience due to the NDA clauses. Would you accept more generic experience descriptions? Yes, you need to answer as fully as you can.
12. Will there be days available to work from home? Expected to be a minimum of 3 days in Bristol, Tuesday to Thursday, with travel elsewhere required on a ad hoc basis to meet the requirements of the project. Any project driven travel expense will be meet according to DVSA Travel & Expense policy.
13. Will the interview be a telephone or face to face interview? The interview will take place face to face in person.
14. What will the presentation consist of? Will this be included in the interview or another stage? Presentation will be part of a single session, details of presentation will be included interview instructions.
15. How often will the candidate need to travel from each city? Infrequently, driven by project needs, when facilities such as Skype are not sufficient.
16. Would expenses be paid for travelling between cities? Any project driven travel expense will be meet according to DVSA Travel & Expense policy.
17. Q1. Is rate inclusive of agency fees?
Q2. Is rate inclusive of VAT?
Q1 - Yes needs to be inclusive of all fees
Q2 - The maximum day rate is exclusive of VAT
18. Given the approaching festive period are you able to provide an indicative time line of shortlisting and interviews etc through to start date? The provisional plan is to conduct interviews w/c 9th December 2019.
19. What is the IR35 status for this opportunity? Outside IR35
20. How can we send the CV? Please respond according to the CCS portal instructions.