This opportunity is closed for applications

The deadline was Tuesday 15 October 2019
Her Majesty's Passport Office

Home Office- Her Majesty’s Passport Office – SysOps Engineer

24 Incomplete applications

20 SME, 4 large

24 Completed applications

23 SME, 1 large

Important dates

Tuesday 8 October 2019
Deadline for asking questions
Thursday 10 October 2019 at 11:59pm GMT
Closing date for applications
Tuesday 15 October 2019 at 11:59pm GMT


Specialist role
Summary of the work
Specialist will be responsible for managing the build and deployment of the project, through all environments. They will contribute to key components and shared common services; undertake cross-functional engineering projects, working in small teams with other engineers in different knowledge spheres, building supportable, sustainable and reliable services.
Latest start date
Monday 11 November 2019
Expected contract length
18 months total. Initial 6 months, further period up to 12 months depending on needs& performance
Organisation the work is for
Her Majesty's Passport Office
Maximum day rate
£650 - £750

About the work

Early market engagement
Who the specialist will work with
Specialist will be part of Public Protection Directorate Project team working closely with the Technical Lead. We expect the specialist to work collaboratively with existing in house project teams that are transforming the HMPO business processes/applications.
What the specialist will work on
SysOps Engineer skills required to build Dev environment, configure infrastructure.
System provisioning & automation, monitoring, metrics, scalability, security and hardening.
Overall responsibility for the projects Linux infrastructure in relation to common standards.
Responsible for the health and upkeep of the critical services.
Active on remediating any knowledge gaps between Developers and Operations Engineers.
Automation of Linux, providing frictionless access to services to the rest of the Engineering organisation.
Working alongside other engineers, providing the code, services and knowledge to deliver a smooth automation process from the start to the end of the project lifecycle.
Working within security architecture guidelines.

Work setup

Address where the work will take place
Her Majesty's Passport Office, based in Victoria, Westminster and Croydon, with occasional travel across the UK.
Working arrangements
We expect the specialist to work collaboratively with existing in-house project teams that are transforming the HMPO business processes/applications.

Service design and development must align with the HM Passport Office strategic technical architecture and technologies.

Work is based in London and will involve the supplier being on site 5 days per week to work collaboratively with HMPO teams.

Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to H.M. Passport Office Travel and Subsistence Policy.
Security clearance
DV Clearance is required for this role. Candidate can start with SC clearance and will upgrade to DV in post. HM Passport Office will support the clearance process.

Additional information

Additional terms and conditions
Breakpoints to assess progress and quality will be set by mutual agreement.

We expect this engagement to be outside IR35; however status is assessed on a case-by-case basis. Standard Government Terms and Conditions for Expenses as covered in the DOS Contract.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Knowledge and experience of installation and management of hardware (servers, storage, routers etc.).
  • Knowledge of and experience with Docker, Postgres, and installation and management containers.
  • Knowledge of and experience with Git, Gitlab.
  • Experience of setting up secured infrastructure within AWS (EC2s), RDS, VPCs, Subnets, Security Group, VPN Access, 2FA.
  • Experience of setting up the CI/CD pipeline within AWS.
  • Reasonable fluency in at least one of: python, go, BASH.
  • Knowledge of IDS, HIDS, NIDS and security hardening.
  • Experience and knowledge of GNU/Linux.
  • Experience of configuration management tools (Puppet/Ansible).
  • Experience of designing and building the infrastructure in a data centre.
Nice-to-have skills and experience
  • Experience of windows server installation, management, patching, domain controller and HyperV.
  • Experience of Vmware, creating, deploying virtual machines via Vmware on bare metal. Installing and setup windows and ubuntu virtual machines.
  • Experience deploying, profiling, and debugging distributed systems
  • Ability to operate in small cross-functional engineering teams to build supportable, sustainable, and reliable services.
  • Experience of IP Networking and physical networks.
  • Experience of configuring and managing ELK.
  • Fluent in English and have good communication skills in order to discuss high level requirements with stakeholders, as well as have low level technical discussions as required.
  • Experience of installing, patching, managing Postgresql database clusters.
  • Have existing valid SC/DV clearance

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work well in a team within our organisation.
  • Mentor members of the team.
  • Be transparent and collaborative when making decisions.
  • Have a flexible attitude and temperament.
  • Have a no-blame culture and encourage people to learn from their mistakes.
  • Must have experience working within a Scrum team.
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this a cloud, on-prem or hybrid project?
70% on-prem, development activity in cloud.
2. Is this a cloud, on-prem or hybrid project?
70% on-prem, development activity in cloud.
3. Is there a current incumbent in this role or is it a brand new role for HMPO?
There is no incumbent in post.
4. As this role requires DV in the future will it be on site 100% from day 1?
The contractor will need to be on-site, 5 days a week due to nature of the project.
5. Does the rate include VAT?
6. What is the likelihood of this extending past the initial 6 months in your opinion?
The statement of work is likely to be extended depending on needs & performance.
7. Is there a current incumbent?
There is no incumbent in post.
8. Hi, is there a current incumbent in this role?
There is no incumbent in post.
9. Is there a current incumbent?
There is no incumbent in post.
10. Are you looking to expand the capacity of the current team, or is this to maintain/replace an existing member of the team?
Currently, there is no intention to expand the capacity of the current team, but this depends on business needs in the future.

There is no incumbent in post.
11. Is there a current or preferred incumbent for this role please?
There is no incumbent in post.