Awarded to Development Gateway

Start date: Monday 6 January 2020
Value: £262,782
Company size: SME
Government Digital Service (GDS)

WP1823: Global Digital Marketplace discovery of national and subnational governments

26 Incomplete applications

23 SME, 3 large

20 Completed applications

14 SME, 6 large

Important dates

Friday 4 October 2019
Deadline for asking questions
Friday 11 October 2019 at 11:59pm GMT
Closing date for applications
Friday 18 October 2019 at 11:59pm GMT


Summary of the work
Global Digital Marketplace Programme discoveries were completed under WP1694 WP1655 WP1656 WP1674, further national and subnational government organisations are in scope and we need two discovery teams working concurrently delivering discoveries in Guadalajara city, Mexico/Penang, Malaysia with two further discoveries over term and scope of the contract, if required.
Latest start date
Monday 6 January 2020
Expected contract length
6 months + possible 6 week extension
Organisation the work is for
Government Digital Service (GDS)
Budget range
£550,000.00 + VAT (Expenses budget is excluded from this figure)
As this contract spans two financial reporting years, the successful supplier is requested to invoice up to £360,300 including VAT and all travel expenses incurred, before the end of the 2019/20 financial year. This forecasted figure may be updated when the call-off contract is finalised.

About the work

Why the work is being done
Chosen supplier to provide two teams to work concurrently to deliver Discovery research / analysis into:

- the current end-to-end procurement process for in-scope organisations, the user needs and pain points including those relating to applying standards and assurance processes
- existing technologies and platforms used throughout the procurement and contracting process
- digital, data and technology routes to market and supply chains, and strategic goals for public procurement
- legislation, policies and rules that govern public procurement and their effectiveness
- desire and technical capabilities to open up procurement data using the Open Contracting Data Standard (OCDS)
- the current state of the government Digital, Data and Technology (DDaT) capabilities across DDaT professions, leadership, human resources, and commercial

Define scope for potential work for following alpha projects (or further discoveries).
Problem to be solved
Problems identified on a global level:

-If user-centred approaches (buyer and supplier focused) are not taken to design and deliver procurement routes to domestic DDaT markets, and the systems that underpin these processes, users’ needs won’t be met in the end-to-end delivery lifecycle.
-Ineffective government standards and assurance processes result in increased government spend when buying products/services from external suppliers
-The extent to which a national or subnational government’s procurement policies and regulations make it easier (or not) for a broad range of suppliers to do business with them, has a direct impact on the competitiveness and functioning of domestic markets and supply chains.
-Although governments’ procurement and contracting data may be available online, poor data quality makes it hard to use and derive value from. The Barometer found that for contract data available online, quality on implementation was relatively low:
-If a government doesn’t have DDaT capability, it’s likely that most of the DDaT skills required to support their transformation and technical problem solving, will be outsourced. It’s possible that outsourced services may not be managed as effectively, if organisations don't have the awareness and skills to define and manage the delivery of their required outcomes.
Who the users are and what they need to do
Users and needs refined during discovery:

For Capability and Capacity

-Leaders in: DDaT and Commercial; Capability; Transformation
-Human Resource Directors (HRDs)
-Finance Directors
-Strategic Workforce Planners

Further Users should be identified as part of this outcome, however some assumed users’ needs are:

-DDaT buyer
-DDaT supplier
-Supplier to government
-Researcher or journalist
Early market engagement
Please see the following document for general background information regarding the Global Digital Marketplace:
Any work that’s already been done
Existing team
The core Global Digital Marketplace team consists of:

- Director
- Head of Delivery
- Head of Product
- Head of Business Ops
- Regional Product Managers
- Regional Delivery Managers
- Skills and Capabilities Lead
- Standards and Assurance Lead
- Subnational Government and Technology Sector Engagement Lead
- Commercial Expert

The successful supplier will work with other GDS teams who are supporting Global Digital Marketplace delivery, in particular the DDaT Professions team.
Current phase

Work setup

Address where the work will take place
Address where the work will take place - The Government Digital Service is based in the White Chapel Building, 10 Whitechapel High Street, London, E1 8QS.

The supplier will be able to work remotely and will not have to be based in this office as the work will require international travel.
Working arrangements
As these outcomes are likely to be achieved by carrying out primary and secondary research, analysis and report writing, GDS anticipates that this work will be predominantly carried out remotely. Some in-country visits may be required. Expenses will be capped at the Cabinet Office subsistence guidance for international travel.

GDS will share with the successful supplier, details of in-country stakeholders from national and subnational governments and non-government organisations, as well as findings from our own discovery work running parallel to this contract.

Any contact with the GDS team will take place remotely or at the White Chapel Building.
Security clearance
Security Check (SC) minimum

Additional information

Additional terms and conditions
Additional terms and conditions - All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy.

All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the

Information Commissioner's Office website:

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of leading user-centred research, following design principles, methods and tools
  • Experience of leading discovery research and analysis in an agile delivery environment, and ability to apply agile methodologies to their work
  • Ability to communicate with stakeholders clearly and regularly, and advocate for user needs and content design principles
  • Ability to conduct interviews with stakeholders to understand their needs and motivations
  • Ability to analyse and clearly present complex information
  • Knowledge of job frameworks, specifically the Digital, Data and Technology Capability Framework and capability maturity assessments
  • Have an in-depth understanding of open data standards in government contexts (e.g. supporting more open and transparent government, the benefits case, civil society use cases, etc)
  • Have an in-depth understanding of open data principles and research, user-centred research, and associated methods, tools and techniques that support these
  • Experience working with civil society organisations or non-government organisations to advocate open data standards, open government, or government transparency and integrity
  • Experience conducting research with a diverse international audience
Nice-to-have skills and experience
  • Experience of developing services that align to the Government Design Principles, Digital Service Standard and Service Manual
  • Experience working with local or national governments
  • Experience of leading Discovery and Alpha phases

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Strong stakeholder engagement and outcomes
  • Delivery approach and methodology
  • Supplier innovation
  • Previous experience and references
  • Value for money
Cultural fit criteria
  • Collaborates closely with colleagues to meet user needs
  • Transparent and collaborative when making decisions
  • Works with GDS in a self-starting fashion
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could the Authority please confirm does the contract length of 3 months includes Discovery, Alpha and Beta Phase?
To clarify, the expected contract length is 6 months + possible 6 week extension (not 3 months), and the requirement is for Discovery only to be completed.
2. Could the Authority please confirm the budget for Discovery phase, as the budget (£200k – £250k) is mentioned is only for Alpha and Beta Phase?
To clarify, the budget for delivering the outcomes required for this Discovery work (noting our response to question 1) is £550,000 (excluding VAT and a budget allocated for expenses).
3. Could the Authority please confirm which are the international location where the team is expected to work?
As stated in the 'Summary of work' sections, the initial locations are the city of Guadalajara (to clarify, which is in the Mexican state of Jalisco) and to-be-confirmed local authorities in the Malaysian state of Penang, Malaysia. Please see the 'Work setup' section for further details on work expectations.
4. Could the Authority please confirm whether the Authority will arrange for team's international travel, for example Visa support?
The Supplier team's travel will need to be arranged by them, with all expenses pre-agreed between the parties and they must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy.
Visa's are not required for travel to Malaysia or Mexico if members of staff are EU / Britsh National citizens, but if Visas are required this would be the responsibility of the Supplier, the cost of which may be charged to the contract.
5. Approximately how many stakeholders are to be interviewed, what languages would the interviews be conducted in, are the interviews to be face-to-face or remote and what is the expected duration of these interviews?
It's not yet clear how many stakeholders are to be interviewed, as desk research will be expected to take place in order to identify relevant stakeholders, as well as coordination with the British Embassy/High Commission in country.

Interviews tend to take place in the local language, and the team has experience of using interpretation services to conduct those. GDS will arrange and cover the cost of these services.

While remote interviews are an option, our experience shows that face-to-face interviews are more effective.

We would expect the supplier to define the research plan to define the duration of the interviews.
6. What form of report output is required from this project?
We expect a report to be delivered as part of this work, however the format and approach will be defined collaboratively with our regional delivery teams during the discovery.
7. During the supplier briefing it was mentioned that the FCO were running these programmes, is this still the case?
The Global Digital Marketplace Programme is being delivered by GDS, and is funded by the Foreign & Commonwealth Office’s (FCO) Global Anti-Corruption Programme. This is part of the Cross-Government Prosperity Fund. Additionally, the general background information document ( regarding the GDS Global Digital Marketplace Programme, which has been shared in the 'Early market engagement' section of the DOS opportunity , should further help interested parties.
8. We have a specialist who is ideal for this role however they are not available until February, would that be possible?
Work to start delivering this outcome must start at the beginning of January 2020. As a DOS outcome, GDS is not commissioning individual specialists; our expectation is that prospective suppliers propose a team structure and phasing that would best achieve our required outcomes. If your specialist's February start date, as part of that profiling, would achieve that, please articulate as part of your response to this opportunity.
9. You mention 'two further discoveries over term and scope of the contract, if required'. Does that suggest there is the potential for 4 Discoveries in total?
As engagements in each of the countries continue, there are possibilities of other areas being considered within the scope of this requirement. At the current time we can't say for definite that there will be two further discoveries, but we can say there is the potential that further research and analysis may be required.
10. For Q3e – Please can you give an example of what you mean by 'complex information'. are we talking about data here or understanding project premise and drivers for example? Any insights would be appreciated.
Evidence towards the essential criteria 'Ability to analyse and clearly present complex information' could include the analysis of data, but also the analysis of legislation, policies, systems and processes of different local contexts, for example. We require the team to be able to analyse the current digital procurement landscape of the given locations and for the output to be able to be communicated clearly to our team and relevant stakeholders (which may include our British Embassy and High Commission colleagues, officials from partner governments, and other organisations).
11. Will GDS sponsor SC clearance for our SC-eligible resources?
It is preferred team members have security clearance however GDS can sponsor the security clearance process. The cost of the process will be charged to the supplier.
12. Will you provide access to the outcomes and any key outputs from the completion of previous Discoveries?
Yes access will be provided to the winning supplier to the Discovery reports previously completed.
13. Will the processing or handling of personal data by the engagement team be required as part of this engagement (except client contact data required for day-to-day interaction)?
There will be personal data of the individuals you will meet in-country to be addressed, though the DOS contract has a section/attachment on GDPR that covers Supplier(Data Processor) and Government Digital Service (Data Controller).
14. Can you please provide further explanation regarding the terms civil society organizations and non-profit organizations. And, if possible, provide examples of who these might be in the countries within this scope?
Civil society refers to the collective body of organisations that belong neither to government or the market. Nonprofit refers to individual organisations set up on a not-for-profit basis.

Examples are OECD, IMCO, UNODC, Mexicanos Contra la Corrupción and CANIETI.
University of Guadalajara (UDG), SESNA (Executive Secretary for the National Anti-corruption System) and INAI (Government funded, but independent transparency body).
UNDP, World Bank, National Institute of Technology of Malaysia, Private Sector Suppliers, Transparency International, British Malaysia Chamber of Commerce,

This list is not exhaustive and there may be further organisations within the areas the discoveries are being completed.