DVLA ITS - IT Service Creation

WIN 10 Specialist Delivery Manager - PS/19/169

Incomplete applications

17
Incomplete applications
14 SME, 3 large

Completed applications

34
Completed applications
29 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 27 September 2019
Deadline for asking questions Tuesday 1 October 2019 at 11:59pm GMT
Closing date for applications Friday 4 October 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Delivery manager
Summary of the work Delivery of a Desktop Upgrade project in a complex estate including bespoke applications integrated with Office products. Desktop and Application delivery (design, build and test) through to pilot and rollout

Outputs must include:
• Project plans, reports, RAID
• Technical deliverables to agreed quality standards to enable seamless business rollout
Latest start date Monday 25 November 2019
Expected contract length 12 months (+12 months)
Location Wales
Organisation the work is for DVLA ITS - IT Service Creation
Maximum day rate Max £750 day rate (exclusive of VAT and inclusive of any T&S)

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement DVLA has a mixed desktop / laptop estate, with staff roles that encompass corporate users, technical staff and remote workers. The desktop estate is complex including thick clients integrated with Office products and over 300 locally installed applications

Technical stack:

• Windows 10 and Office will be deployed in a secure government environment, using SCCM 2012 Task Sequences, software configurations and deployment tasks.
• Significant changes are expected to the current Active Directory and Group Policy as part of user migrations

Delivery framework:

• Project management standards are based on PRINCE2
• Technical deliverables to be matrix managed and produced to agreed quality standards to enable seamless business rollout
Who the specialist will work with Internal IT Service Creation staff, 3rd party contractors, internal stakeholders.

DVLA’s End User Computing team will be responsible for SCCM deployment, configuration and bespoke application deployment including ownership and development across all software and policy areas.

The IT Service Creation team in DVLA includes Technical Product Managers, Agile Delivery Managers, Delivery Managers, Solution Architects, Business Analysts, Software Engineers, Infrastructure Engineers and Testers.

DVLA will provide an overseeing architect, working into the Head of Architecture. Business requirements for deployment will be developed in collaboration with key stakeholders within DVLA.
What the specialist will work on The IT Service Creation team have a requirement for a specialist Delivery Manager with specific skills and experience to be responsible for the delivery of a Desktop upgrade project, including:

- Migration of approximately 5000 desktops from Windows 7 to Windows 10 with a new Office client and Teams
- Remediation activities for desktop / bespoke applications

The specialist will be responsible for the project management team and deliverables:

- Project schedule and detailed delivery plan
- Reporting including Risks, Issues and dependencies
- Financial tracking
- Resource engagement across all work-streams

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place DVLA, Morriston, Swansea
DVLA, RLDC, Swansea
Working arrangements 5 days per week
Security clearance Due to the nature of the content and configuration SC Clearance is a mandatory requirement which needs to be in place by 25th November 2019.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions We currently see this role as sitting outside of IR35, as the candidates would not hold a fixed office position and will not have direct day to day direction or supervision.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have demonstrable evidence and experience over a period of 3 or more years in delivering projects at pace to upgrade and rollout desktop upgrades based on a Microsoft OS.
  • Have demonstrable evidence and experience over a period of 3 or more years in delivering projects which include bespoke / legacy applications, minimum one delivery example.
  • Have demonstrable evidence and experience over a period of 1 or more years delivering large scale projects for desktop upgrades (over 3000 users) including integration with bespoke / legacy applications
  • Have demonstrable evidence and experience delivering IT investments and large-scale projects with proven track-record of meeting these in the simplest manner to time, budget and quality criteria, minimum one example.
Nice-to-have skills and experience
  • Have demonstrable evidence and experience delivering IT Infrastructure projects in a secure Government environment, minimum one example.
  • Have demonstrable evidence and experience over a period of 3 or more years of working in a hybrid desktop set-up using software based on cloud and local infrastructure.
  • Have demonstrable evidence and experience over a period of 1 or more years of delivering Office 365 on-line to end users.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 10
Cultural fit criteria
  • Provide an example of being able to form effective relationships with people of all seniorities and job types
  • Provide an example of how you enable Self-starters and inspire others to action in a matrix-managed environment
  • Provide 2 or more examples of communication and influencing skills.
  • Provide an example of ability to coach and support a project team
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence

70%

Cultural fit

10%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there a current incumbent in this role? There is not an incumbent for this role.
2. Can the Authority confirm if they are working with an incumbent supplier? There is not an incumbent supplier for this role.
3. Will travel be required for this role from the main two sites in Swansea to other DVLA sites/locations? If additional travel is required will T&S be paid by the DVLA? The day rate is inclusive of any T&S and the specification states that there will be a requirement to work across both DVLA Morriston & RLDC sites.
4. Will the DVLA also be moving to Office 365 and if so would that skill set be required from this Delivery Manager? DVLA plan to move to Office 365 at some point in the future but that will be a separate project entirely.
5. Are you happy to sponsor someone through the SC clearance process? Due to the delivery timescale/criticality of this project DVLA require a specialist that can achieve SC clearance prior to expected start date.
6. Would the contractors need to hold SC already, or can DVSA help put them through the clearance process before start? Due to the delivery timescale/criticality of this project DVLA require a specialist that can achieve SC clearance prior to expected start date.
7. Please can the Authority advise whether they will sponsor SC Clearance for a consultant who has previously held SC clearance, however the clearance has now lapsed. Due to the delivery timescale/criticality of this project DVLA require a specialist that can achieve SC clearance prior to expected start date.