This opportunity is closed for applications

The deadline was Wednesday 18 September 2019
Crown Commercial Service

Website Phase 3 – Development (CCIS19A07)

8 Incomplete applications

6 SME, 2 large

2 Completed applications

2 SME, 0 large

Important dates

Wednesday 4 September 2019
Deadline for asking questions
Wednesday 11 September 2019 at 11:59pm GMT
Closing date for applications
Wednesday 18 September 2019 at 11:59pm GMT


Summary of the work
Deliver this continuous improvement project at pace to help us achieve a better, user centred website, and migrate an existing website into the main site for the Crown Commercial Service.
Latest start date
Tuesday 5 November 2019
Expected contract length
The contract is for 19 weeks of work from the start date of the contract
No specific location, eg they can work remotely
Organisation the work is for
Crown Commercial Service
Budget range
Maximum of £126,000 broken down as:
Development work for CI £50,400
Development work for Here to Help £75,600

About the work

Why the work is being done
Following the successful refresh of our existing site further work is needed to continuously improve and iterate to address user needs. We also need to migrate into The work must be complete 19 weeks from the date the contract is awarded.
Problem to be solved
Having launched our new site as an MVP in April 2019, we are looking to build upon this work to iterate and maximise the functionality of our website. We now want to implement new functionality to make it a more user friendly site, and bring in

We also need to make sure that we have a sustainable and scalable marketing platform on a domain. To achieve this we need to migrate content into the main crown commercial website once appropriate templates have been designed.
This requirement is for the development work for this project.
Who the users are and what they need to do
As a customer
I need to find products/services and suppliers easily
So I can buy goods/services compliantly, easily and save money

As a supplier
I need to know about opportunities I can get involved in
So I can bid for opportunities

As a content manager
I need an intuitive interface
So I can successfully complete a range of tasks

As an organisation:
I want to rationalise our online presence into a single point of entry
So our customers and suppliers can access the services they need quickly and easily, with a consistent user experience
Early market engagement
Not Applicable
Any work that’s already been done is already live and the next round of continuous improvement (CI) has been refined. There are a number of templates for the CI already developed, but some design work may still be needed.
Existing team
The team will be working with the head of content, representatives from the marketing team, and other internal stakeholders in CCS, and another supplier who will provide delivery; product management; User Research and Interaction Design. The successful supplier will need to work with our existing supplier(s) to handover knowledge and skills
Current phase

Work setup

Address where the work will take place
We are based in CCS’ London office at 151 Buckingham Palace Road, but remote working (for example from your own space) is also acceptable as long as provision is made for meetings on either site.
Working arrangements
After project kick off during the sprint phase we would like daily stand ups (remotely) and possible weekly face to face meetings either at our London office or at your working location. Expenses for supplier travel must be incorporated into the budget proposal - all expenses shall be in line with Cabinet Office Policy.
Security clearance
Not Applicable

Additional information

Additional terms and conditions
Potential Bidders must already be or will sign up to the CCS e-Sourcing Suite for the Further Competition Stage.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Demonstrate at least 2 years of experience of Salesforce to Wordpress APIs. – 1%
  • • Demonstrate at least 2 years of experience of working with a headless CMS. – 1%
  • • Demonstrate at least 2 years of experience working with Symfony. – 1%
  • • Demonstrate at least 2 years of experience working with AWS (Amazon Web Services). – 1%
  • • Demonstrate a minimum of 2 years experience developing bespoke Wordpress environments. – 1%
  • • Demonstrate how you apply a user centred approach to development and delivery. – 1%
  • • Demonstrate experience developing and designing to meet the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. – 1%
  • • Have or be willing to get Cyber Essentials Certification(Yes/No) -1%
Nice-to-have skills and experience
  • • Demonstrate 2 years experience of previous work with government departments in a similar field 1%
  • • Demonstrate at least 2 years experience of knowledge and use of Government Design Standards and principles or similar – 1%

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Detail your User Centred approach surrounding delivery of this requirement including but not limited to an in depth Project Plan including detailed and indepth timeline of all anticipated tasks.-20%
  • Detail your Risk, Issue management and reporting approach including but not limited to anticipated risks to delivery and resolution methodology. – 12%
  • Detail the proposed teams experience and skills and as to how this will relate to and add value to project.(align this with your Work History to evidence)12%
  • Demonstrate as to how you will ensure WCAG2.1 AA Standards will be met throughout all stages of development work and delivery.
  • Detail the proposed teams experience and skills and as to how this will relate to and add value to project.(align this with your Work History to evidence)10%
  • Detail and demonstrate your knowledge transfer and off boarding process and how this will ensure continuation of service by the organisation once the Contract ends. – 11%
Cultural fit criteria
Demonstrate as to how your values align with the CCS Core Values of, We Listen, We Respect, We Collaborate and We Trust - 5%
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the timeline after the closing date? When do you plan to shortlist applicants and when will you require written proposals?
In response to your query
Shortlist completion is anticipated to occur one and a half weeks after submission deadline.
Suppliers that are successful at the shortlist stage will receive an up to date timetable surrounding the further evaluation stage timelines. It is anticipated that there will be at least 1 week for completing and writing written proposals from notification of success at the shortlist stage.
2. Please note the Weightings next to the Proposal Criteria are incorrect.
The Corrected Weightings are as follows
Proposal Criteria 1: 12% marking
Proposal Criteria 2: 10% marking
Proposal Criteria 3: 12% marking
Proposal Criteria 4: 10% marking
Proposal Criteria 5: 10% marking
Proposal Criteria 6: 11% marking