Awarded to James Harvard Limited

Start date: Monday 11 November 2019
Value: £24,000
Company size: large
Local Pensions Partnership

Business Continuity - Discovery & Improvements

4 Incomplete applications

3 SME, 1 large

9 Completed applications

6 SME, 3 large

Important dates

Monday 2 September 2019
Deadline for asking questions
Monday 9 September 2019 at 11:59pm GMT
Closing date for applications
Monday 16 September 2019 at 11:59pm GMT


Summary of the work
A discovery exercise to review & improve existing BCM documentation in order to inform a business case for BCM digitalisation.
Latest start date
Friday 25 October 2019
Expected contract length
Not greater than 4 months
Organisation the work is for
Local Pensions Partnership
Budget range
£25,000 (Fixed cost - inclusive of all travel expenses).

About the work

Why the work is being done
The Local Pensions Partnership (“LPP”) is a public sector pension investment and administration service provider. 
Following a recent assessment of its Business Continuity preparedness, LPP has identified an opportunity to explore Business Continuity Management (BCM) digitalisation. This discovery will require a review and improvements to existing BCM documentation in order to inform a business case.
Problem to be solved
The review and improvements to documentation should provide an understanding as to which digital tool option may be utilised to digitalise the manual processes.

Reviews & refinements cover:
1. BCM policies, including which digital tools may meet LPP's need.
2. Business impact analysis – to identify impact, dependencies/risks.
3. A Crisis management plan – to provide a framework for the effective management of incidents.
4. Business continuity plans – to provide the business with a structured and pre-planned approach.
5. Training and Awareness plan.
6. Testing – to ensure plans are effective and remain fit for purpose.
Who the users are and what they need to do
Users will need to ultimately access a portal/application that will inform them of Business Continuity plans, policies and procedures in the event they are required. This will rely on refined documents/information being available.
Early market engagement
Any work that’s already been done
Supplier lead discovery exercises have previously been undertaken to provide recommendations for improvement. In addition, internal resources have undertaken reviews and enhancements to a subset of Business Continuity processes. There is no direct incumbent.
Existing team
Internal ICT, Risk Management & Project Management resource on a day to day basis, with facilitated engagement with the wider internal business community.
Current phase

Work setup

Address where the work will take place
LPP maintains offices in Central London, Preston, Hertford & Havering.
Working arrangements
An agile methodology is proposed, therefore potential suppliers will need to address how they will work with the internal teams onsite and offsite to effectively support this approach. All travel expenses must be covered within the suppliers bid.
Security clearance
All supplier resources should be subject to BPSS clearance, which should be undertaken in full by the supplier prior to commencement. Confirmation of this will be sought.

Additional information

Additional terms and conditions
The contract will utilise the Standard Framework terms and conditions, as well as LPP's standard terms and conditions (where necessary).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Evidence of undertaking reviews & improvements to Business Continuity policies, plans and strategies, in either the public sector or within financial sector organisations
  • Demonstrable examples of utilising or complying with ISO22301 when undertaking Business Continuity analysis & improvements.
  • Demonstrable examples of introducing digital tools to enhance Business Continuity.
  • Evidence of conducting Business Continuity improvements in highly regulated environments. (i.e. FCA)
  • Examples of testing Business Continuity procedures.
  • Evidence of working in an agile manner to interface with internal teams to undertake improvements, as well as to gather & present information.
  • Examples of working with numerous internal teams to enhance Business Continuity, including ICT, Facilities, HR, Finance.
Nice-to-have skills and experience
  • Demonstrable flexible working capability.
  • Demonstrable ability to work with users with differing awareness of Business Continuity practices.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Demonstrate how the supplier will work successfully with internal stakeholders to appreciate their specific Business Continuity requirements.
  • Provide the suppliers plan, methodology & approach to deliver this outcome
  • Outline how the approach will ensure the delivery of this outcome in full.
  • Value for money
  • Supplier resources and skills
Cultural fit criteria
  • Demonstrate ability to work with stakeholders across multiple locations including home workers.
  • Take responsibility for their work
  • Work closely with internal resources
  • Share knowledge and experience with other internal team members
Payment approach
Fixed price
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there a current or preferred supplier for this work?
No. Business continuity has been owned/managed internally within LPP.
2. When does LPP intend on evaluating and awarding the contract, as it does not state on the Digital Marketplace?
The published latest start date listed is Friday 25 October 2019. All prerequisite steps would need to be completed prior to this date in order to enable this to occur.