Crown Commercial Service

Website Phase 3 - Non-Development (CCSO19A45)

Incomplete applications

Incomplete applications
5 SME, 1 large

Completed applications

Completed applications
5 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 27 August 2019
Deadline for asking questions Tuesday 3 September 2019 at 11:59pm GMT
Closing date for applications Tuesday 10 September 2019 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Deliver this continuous improvement project at pace to help us achieve a better, user centered website, and migrate an existing website into the main site for the Crown Commercial Service.
Latest start date Tuesday 5 November 2019
Expected contract length The contract is for 19 weeks plus an optional 4 week extension.
Location London
Organisation the work is for Crown Commercial Service
Budget range Maximum of £213,475 broken down as:
● Delivery and Product Management of any Development sprints relating to CI £65,450
● Diagnostic and discovery for Here to Help £67,000
● Delivery and Product Management of any Development sprints relating to Here to Help £81,025

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Following the successful refresh of our existing site further work is needed to continuously improve and iterate to address user needs. We also need to migrate

The work must be complete 19 weeks from the date the contract is awarded.
Problem to be solved Having launched our new site as a MVP in April 2019, we are looking to build upon this work to iterate and maximise the functionality of our website. We now want to implement new functionality to make it a more user friendly site, and bring in

We also need to make sure that we have a sustainable and scalable marketing platform on a domain. To achieve this we need to migrate content into the main crown commercial website once appropriate templates have been designed.

This requirement is to support and manage this project.
Who the users are and what they need to do As a customer
I need to find products/services and suppliers easily
So I can buy goods/services compliantly, easily and save money

As a supplier
I need to know about opportunities I can get involved in
So I can bid for opportunities

As a content manager
I need an intuitive interface
So I can successfully complete a range of tasks

As an organisation:
I want to rationalise our online presence into a single point of entry
So our customers and suppliers can access the services they need quickly and easily, with a consistent user experience.
Early market engagement
Any work that’s already been done is already live and the next round of continuous improvement (CI) has been refined. There are a number of templates for the CI already developed, but some design work may still be needed.
Existing team The team will be working with the head of content, representatives from the marketing team, and other internal stakeholders in CCS.

The successful supplier will need to work with another supplier who will provide development.

The successful supplier will need to work with our existing supplier(s) to handover knowledge and skills
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The majority of work should be completed in CCS’ London office at 151 Buckingham Palace Road.

Remote working is an option and can be discussed and agreed upon Contract Award.
Working arrangements After project kick off, during the sprint phase we would like daily stand ups (In person or remotely) and possible weekly face to face meetings either at our London office or at your working location.

Expenses for supplier travel must be incorporated into the budget proposal - all expenses shall be in line with Cabinet Office Policy.
Security clearance Baseline Personnel Security Standard (BPSS) must be in place before Contract Start Date.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • 3 years of experience managing delivery of development teams using Scrum to a certified Scrum Master level. 1%
  • Demonstrable ability to communicate technical and non-technical concepts to different stakeholders, other suppliers and internal teams 1%
  • Demonstrate at least 2 years experience of management and collaboration with external suppliers who work in an agile way 1%
  • Demonstrate at least 2 years experience of managing budgets, project burndown and attending governance boards 1%
  • Demonstrate at least 2 years experience of understanding and recording business needs and translating them into technical requirements 1%
  • Demonstrate at least 2 years experience of working with the relevant technologies (Salesforce/Wordpress) 1%
  • Demonstrate at least 2 years experience of organising planning and conducting appropriate user research and usability testing 1%
  • Demonstrate at least 2 years experience designing services/products that adhere to the GOV.UK Service Standards, Government Design Principles and use of the GOV.UK Design System or similar 1%
Nice-to-have skills and experience
  • Demonstrate 2 years experience of previous work with government departments in a similar field 1%
  • Demonstrate significant experience of B2B or public sector user research 1%
  • Demonstrate your awareness and understanding of government delivery and governance principles, and experience of delivering agile projects in this environment 1%

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Detail your User Centred approach surrounding delivery of the requirement including, stakeholder management. – 12%
  • Detail your Project Plan including detailed and in depth timeline of all anticipated tasks. – 12%
  • Detail your Risk, Issue management and reporting approach including but not limited to anticipated risks to delivery and resolution methodology. – 10%
  • Demonstrate how you would adhere to the GDS design principles and accessibility requirements into your delivery of this project. – 10%
  • Detail the proposed teams experience and skills and as to how this will relate to and add value to project.(align this with your Work History to evidence)10%
  • Detail and demonstrate your knowledge transfer and off boarding process and how this will ensure continuation of service by the organisation once the Contract ends. – 10%
Cultural fit criteria Demonstrate as to how your values align with the CCS Core Values of, We Listen, We Respect, We Collaborate and We Trust - 5%
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can you please clarify how research and design capability will be procured for this work? Research and interaction design are part of this procurement. We expect the supplier to also be able to provide these resources.
2. Can you please clarify whether the development capability for this opportunity will form part of a separate opportunity? Yes the development work will be a separate opportunity, we will advertise this shortly.
3. As this is Phase 3, can you please provide further details around the work done in Phases 1 and 2? Were these simply the Discovery and Alpha phases? The result of Phase 2 was the Beta site visible at Phase 1 was a site powered by a different back end platform, while Phase 2 re-platformed the site into WordPress.
4. You mention the need for experience of working with the relevant technologies (Salesforce/Wordpress). Can you please confirm the technologies each site is currently built in? There is only one site at This is a headless CMS, with Wordpress backend, Salesforce APIs that feed data into it, surfaced on a Symfony frontend. Static assets are hosted on AWS S3 public bucket and served through Cloudfront.
5. Can you confirm if you need to Scrum Master certified, or just experienced at delivering to that level? We are willing to hear from interested suppliers who either have that level of certification or have experience working to that level.
6. Regarding question 9, do you mean demonstrate 2 years worth of experience with similar projects or with other departments which are similar to CCS? We would like to see examples experience working on similar projects. We would like to see examples experience working on similar projects.