Start date: Monday 6 January 2020
Value: £229,898.50
Company size: SME
Ministry of Defence

BATCM/0321 - User Centred Design support to the MORPHEUS Programme

4 Incomplete applications

3 SME, 1 large

2 Completed applications

2 SME, 0 large

Important dates

Friday 4 October 2019
Deadline for asking questions
Friday 11 October 2019 at 11:59pm GMT
Closing date for applications
Friday 18 October 2019 at 11:59pm GMT


Summary of the work
In defining the MORPHEUS Evolve to Open (EvO) Project , the MoD directed a Scaled Agile Framework v 4.0 (SAFe 4.0) methodology, implementing a User Centred Design (UCD) design approach.
Research dates
Monday 6th January - Friday 3rd April
Organisation the work is for
Ministry of Defence
Budget range
£286,020 (inc VAT)
Indicative day rate costs for different roles: Pte\JNCO: £295-£325, SNCO\WO: £350- £450, Capt\Maj: £550-£600.
Day rates shall include Travel & Subsistence costs.

About the work

Early market engagement

About the research

Description of your participants
Participants should have a Certificate of Service, JPA posting\assignment profile or AFB 108.
Participants are to be former Military (Army) Personnel
List of the Participants required:
2 x Capt - Maj (Role - G3, G5)
2 x SNCO - WO (Role - ops, plans, IM)
1 x JNCO - SNCO (Role - CR2)
1 x JNCO - SNCO (Role - WR)
2 x Pte - JNCO (Role - Mech/AI /Armd)
1 x SNCO - WO (Role - Bde Yofs/BSM)
1 x SNCO - WO (Role - sys man, ICS support)
1 x SNCO - WO (Role - BCIP Repair)
2 x SNCO - WO (Role - iHub)

Please email for further details(Arm/Service, Qualifications, Primary Employment Qualification(PEQ), Units & any further remarks) regarding the required participants.
Assisted digital and accessibility requirements
Research plan
This resource supports the BATCIS Evolve to Open User Centred Design (UCD) processes and scoping, research, design and testing workshops.
Research location
General Dynamics Mission Systems (United Kingdom)
Bryn Birthdir
Oakdale Business Park BLACKWOOD, South Wales, NP12 4AA
Access restrictions at location
Security Clearance (SC Level)
All Participants must be born in the UK and a Sole UK national.
All Participants must not have voting rights in any countries outside of the UK and must have lived in the UK for the last 5 years.
The Cyber Risk Profile for this requirement identified by the Cyber Risk Assessment is - Low(Reference RAR-3N2A6QTM) . All potential suppliers who are invited to tender must complete the Supplier Assurance Questionnaire via the SCPS(, to demonstrate their compliance with the required Cyber Risk Profile.
Number of research rounds
13 Research Rounds. 1 Round = 3 x working days in a single week
Number of participants a round
13 x Former Service Personnel (Army) from a variety of Cap badges and specialisations.
How often research will happen
Monday, Tuesday, Wednesday - Weekly
Evening or weekend research

Additional information

Additional terms and conditions
The following MOD terms and conditions shall apply:
DEFCON 5J (Edn 18/11/16)
DEFCON 129J (Edn 18/11/16)
DEFCON 516 (Edn 04/12)
DEFCON 518 (Edn 02/17)
DEFCON 520 (Edn 05/18)
DEFCON 528 (Edn 07/17)
DEFCON 532B (Edn 05/18)
DEFCON 534 (Edn 06/17)
DEFCON 539 (Edn 08/13)
DEFCON 550 (Edn 02/14)
DEFCON 566 (Edn 12/18)
DEFCON 602B (Edn 12/06)
DEFCON 609 (Edn 08/18)
DEFCON 658 (Edn 10/17)
DEFCON 660 (Edn 12/15)

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience recruiting ex service (Military, specifically Army) personnel
  • Demonstrate understanding of skillset required from the user participants
  • Have proven experience of recruiting participants for user testing and qualitative research.
  • Be able to recruit sufficient participants to meet requirements
  • Have experience in recruiting participants for sensitive topics
  • Be able to recruit participants within a two week timescale and provide details 48 hours before user test/research takes place
  • Experience recruiting users for group workshops activity to define a solution based upon the user needs.
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Recruitment of sufficient numbers of participants for different combinations of testing, backed by examples of previous experience of doing so.
  • Quality checks and processes to source participants
  • Approach to recruiting specialists participants, particularly about sensitive matters, backed by examples of previous experience of doing so.
  • Anticipated risks/dependencies and approaches to managing participants, including contingency planning for cancellations or no-shows.
  • Data protection process, including measures to protect the data subject, their rights and deleting participants data
  • Can the Timeframes for the work be met?
  • Breakdown of recruitment costs and incentives
  • Demonstrate compliance with the Cyber Risk Level identified
Additional assessment methods
Evaluation weighting

Technical competence






Questions asked by suppliers

1. Are the same 13 personnel required for all 13 research rounds or are 13 different participants required each week?
The very, very strong preference is for the same 13 x participants . Retention\participation of the 2 x ex SO2, SO3 ( team leaders) is mandatory
2. Are you able to supply more detail about what you are looking to learn from the research?
This influences, shapes the MORPHEUS system use and system management. I.e. These individuals will be used to research the KSE they developed in the role they filled during their service career. E.g. AN RAC BSM would be expected to describe how he\she planned, maintained, distributed a BCIP 5.X plan inc rteq management and crypto.
3. Regarding the second essential skill requirement: ‘Demonstrate understanding of skillset required from the user participants’ – could you describe this requirement in more detail, specifically what is meant by skillsets.
E.g. An RAC BSM would present evidence e.g. a JPA printout, course certificate or testimonial from serving showing Officer, proving they had the qualifications. Proof of application i.e. JPA assignment order, LPA carer printout showing appropriate role\post\job\Unit.
4. Is a detailed understanding of military roles and environments required from the researchers – or is significant experience of planning, organising and engaging in user research and analysis over a wide range of subject matter enough?
They must have personal experience service in those roles e.g. RAC BSM must have served as a BSM in an Armd\ Cav Unit in delivering that role to have gained experience from their qualifications. The certificate without the experience is not sufficient.
5. Will the research sessions be run with individuals, or will participants be in a group/groups?
Both, dependent on the topic, worskhop or activity required
6. Would there be an advantage to reusing some participants at different points over the 13 weeks, or are all participants required to be different?
The very, very strong preference is for the same 13 x participants . Retention\participation of the 2 x ex SO2, SO3 ( team leaders) is mandatory
7. Is there the possibility to use locations in addition to South Wales if necessary? For example, SW England, London, Manchester?
No, but it is possible that some of these workshops could be re-located to unspecified MoD estate, primarily around Salisbury Plain, if planned Field Army activities can be exploited. For recruiting purposes, all activities must be possible in S Wales.