Awarded to Carbon60 Limited

Start date: Friday 1 November 2019
Value: £5,114,520
Company size: large
Navy Command - Ministry of Defence

Support for Maritime Secret and Above Secret Operational ICT Domains

6 Incomplete applications

4 SME, 2 large

2 Completed applications

0 SME, 2 large

Important dates

Tuesday 30 July 2019
Deadline for asking questions
Tuesday 6 August 2019 at 11:59pm GMT
Closing date for applications
Tuesday 13 August 2019 at 11:59pm GMT


Summary of the work
Provision of a team to support maritime operational secret and above secret domains (MOSASD)
Latest start date
Friday 1 November 2019
Expected contract length
2 years
South East England
Organisation the work is for
Navy Command - Ministry of Defence
Budget range
We anticipate a steady state set of activities that will mean that a team of around 21-23 specialists of varying skill sets will be required, at a cost of c£2.6m/year (+VAT) including all T&S, billed as actuals in line with MoD T&S rates. Foreign travel will require Authority approval before these costs are met.

About the work

Why the work is being done
Maritime digital secure services are complex and constantly evolving to meet the needs of the ever-changing real-world maritime environment. This results in a series of networks that are technically challenging, comprising many components across a number of fixed and mobile locations. A support arrangement that can deal with this is required to maintain essential operational outputs. Navy Command is looking for a single supplier to provide a managed team to support these services.
Problem to be solved
Navy Command requires a full support arrangement for the Maritime Operational Secret and Above Secret ICT Domains deployed both ashore and afloat, in Ships and Submarines including hardware, software, and mission configurable elements - hereafter referred to as the MOSASD. The full support requirement includes first, second and third-line support, defect repair onsite if needed, routine upgrades, technical refresh and temporary/permanent decommission of systems. MOSASD and all related components comprising of this are to be considered GFE for the purposes of this support arrangement.
Who the users are and what they need to do
1. As the Navy Command Capability Manager, I need to have a fully supported set of multi security domain information services so that ships and submarines can undertake mission activities securely.
2. As a domain System Manager, I require assistance with defect management and routine updates and upgrades so that I can provide the availability of the domains on my ship and in my shore bases to support Navy Command mission outputs.
Early market engagement
The RN is global in reach and currently operates regularly in a number of areas world-wide - Europe and the Mediterranean, the Persian Gulf, and Falklands are examples. In addition to shore base support, UK and abroad, support will be required when alongside, in port, but this may be in an operational theatre and there are occasions when days and nights at sea are required for some teams. The complexity of MOSASD and in-scope (by time) future solutions, the number of concurrent support activities needed, the quantity of support demanded by the user community indicate to us that to deliver these outcomes will require 21-23 specialists on a full-time basis. Some roles will be fixed within the UK and some will be deployable. Each system will require at least one technical specialist that may be required to deploy at short notice, as short as 24hrs.
Any work that’s already been done
There are existing Services supporting MOSASD.
Existing team
This team will be working with Navy Command Service and civilian personnel, integrating with existing support arrangements to schedule work and receive notifications of defects; they will also work with ISS, and a variety of commercial delivery partners.
Current phase

Work setup

Address where the work will take place
The core activities will take place at Navy Command MCSU PORTSDOWN, Portsmouth with a small team located at NORTHWOOD Network Operations Centre (Bunker), Northwood, Middlesex. There is an overriding requirement to provide support to ships and submarines wherever this is needed, world-wide.
Working arrangements
The team will need to to integrate with existing MoD personnel and processes to receive tasking direction and provide feedback. The teams will represent the RN at system review meetings, performance assessments and participate in future design activities. The team will provide digital outcomes configured for MOSASD world-wide and there is a requirement for some team members to operate through the CONDO arrangement.
Security clearance
All team members directly providing these services will require DV. MoD cannot sponsor clearances.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Note: MOSASD comprises the following discrete systems: eJCP messaging service; RNCSS/LC2; CENTRIXS; JCDX; NSWAN (LBS); NSoIT Red, Blue, Black, and XERES including BOWMAN, NAMESIS and JCVRT (ROVER 4 and 6).
  • Note: All systems comprise COTS ICT items, GFE and encryption systems configured to deliver effect. Service requires flexibility to include new solutions as they enter service within the contract period.
  • Advise system managers of all secret the above secret domains deployed in the maritime space both ashore and afloat [MOSASD] on the operation and performance of systems. (10)
  • Be able to provide technical guidance, advice and oversight of system installation, configuration and setting to work for MOSASD for first, second and third line support. (10).
  • Be able to act as technical liaison between command battlespace and secret C2 system contractors, manufacturers and NC personnel using these systems. (10).
  • Be able to undertake routine backups and administration of the service desk system, maintaining relevant log files for system performance, downtime and faults. (10).
  • Be able to coordinate the setting up of servers, routers and other relevant equipment required to support MOSASD. (10).
  • Be able to support presentation of onboarded equipment to MCTA (HATs SATs) for installation and operation assurance and compliance. (10)
  • Be able to manage the interface and processing of Formal Messages between connected systems into the multiple security domains used in maritime operational systems. (10).
  • Be able to undertake routine testing of systems, and monitoring of messaging queues, clear messages and faults as needed to maintain integrity of the messaging system provided via MOSASD. (10).
  • Be able to track and manage changes to MOSASD components supported under this arrangement using MoD approved/provided asset management systems and procedures. (10).
  • Be able to contribute to the interface between MOD project teams, platform teams, units and Navy Command HQ ensuring suitable technical solutions are fit for purpose, robust and vfm. (10).
  • Be conversant with and provide quality assurance, security compliance and integrity for all solutions installed, provided or advised. (10).
  • All activities are to comply with current regulations including JSP 375, 440, 602, 604 and SDIP-29 and amendments as issued from time to time. (10).
  • Be able to surge to deliver significant elements of these outcomes 24 hrs a day, 365 days a year. (10)
  • Qualified in SOLARIS 10, HPUX and WIN2K8+. (10)
  • Be able to provide a service wrap for all specialists provided under this arrangement. (10)
Nice-to-have skills and experience
  • Provide evidence delivering to ITIL standards (5)
  • Provide evidence operating and supporting RN Command Support System (RN CSS) and LC2 (5)
  • Provide evidence operating and supporting NSWAN, LBS and Maritime Blue (5)
  • Provide evidence operating and supporting CENTRIXS (5)
  • Provide evidence operating and supporting JCDX (5)
  • Provide evidence operating and supporting XERES mission support system (5)
  • Provide evidence operating and supporting ROVER 4 and 6 systems. (5)
  • Provide evidence operating and supporting BOWMAN. (5)
  • Provide evidence of project management qualifications (5)
  • Provide evidence of experience working on ships and submarines (5)
  • Provide evidence of experience with military and commercial satcom equipment (5)
  • Provide evidence of experience with thin client technology (5)
  • Provide evidence of experience with virtualisation using VMWare, hyper-convergence and SAN technology (5)
  • Provide evidence of experience in the use of remote desktop technology, CITRIX and VNC/RDP features to enhance remote support (5)
  • Provide evidence of experience with cross boundary gateways supporting interoperability with NATO and other nations. (5)
  • Provide evidence of CISCO CCNA qualifications (5)
  • Provide evidence delivering at pace within operational constraints (5).
  • Provide evidence of team members experience delivering alone, at reach with limited or no support (5).

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Technical solution (50%). This will be assessed from the work histories provided evidencing the details included in the statements made towards meeting essential and desirable criteria, weighted accordingly.
  • Approach and methodology (10%). This will be assessed using the 3 sides of previous history and the overall solution outlined during the presentation.
  • How accurately the solution meets the requirement (10%). This will be assessed from all information provided during whole bid process.
  • Approach to risk management/mitigation (5%). This will be assessed from the 3 sides of previous history and the presentation.
  • Presentation will take place at Navy HQ, Whale Island, Portsmouth Wed 18 Sep 2019. A 90 mins time slots will be provided. Max 5 attendees.
  • Work history to include 3 sides of A4 detailing the bidder's previous work and the applicability of that to MOSASD.
  • Work history to include one side A4 for each specialist intended to deliver this service.
Cultural fit criteria
  • Work as a team with our organisation and other suppliers. (1%).
  • Have a no-blame culture and encourage people to learn from their mistakes. (1%)
  • Take responsibility for their work. (1%)
  • Share knowledge and experience with other team members. (2%)
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there an incumbent and are they bidding for this?
There is an incumbent.
2. Is the incumbent bidding on this?
I am unaware of the incumbent's intentions for bidding on this opportunity.
3. Would the existing incumbent staff be subject to TUPE arrangements?
No, existing staff are not subject to TUPE arrangements